> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

<Badge icon="arrow-left" color="gray">[Back to Admin Console Guide](/ai-for-service/administration/overview)</Badge>

The Billing section lets bot admins view invoices, track plan subscriptions, and monitor usage across all apps in the workspace.

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## Billing Sessions

Billing sessions are calculated based on two types:

**Usage Sessions (Bot Usage)**

* One usage session = 15 minutes of user conversation with the bot.
* Example: A 31-minute conversation counts as 3 sessions (0-15, 16-30, 31-end).
* Time spent with a human agent after transfer is excluded from bot session counts.

**Alert Sessions**

* Every alert delivered to a user counts as one alert session.
* Example: A sales report delivered every 8 hours = 3 alert sessions per day.

For more information, see [Product-specific Billing Sessions](/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments#how-billing-works).

***

## Orders and Invoices

The Orders & Invoices section shows the full history of orders and invoices for your account.

<img src="https://mintcdn.com/koreai/mKxGC8UPdZt2RNJG/ai-for-service/administration/images/billing-img1.png?fit=max&auto=format&n=mKxGC8UPdZt2RNJG&q=85&s=002ccd69ae886b1f8b4f490a877c7270" alt="Download Invoices" width="1904" height="808" data-path="ai-for-service/administration/images/billing-img1.png" />

Select the invoice entry to download it.

<Note>This section is not available for customers on an Enterprise plan.</Note>

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## Plan

Admin users can view and manage all plan subscriptions for their account and published apps.

* The Plan section lists all bots with their current status and balance.
* An **information** icon highlights plan changes such as downgrade notifications or expiring plans.
* Select the **Ellipses** icon to change the Bot Owner.

<img src="https://mintcdn.com/koreai/mKxGC8UPdZt2RNJG/ai-for-service/administration/images/billing-img2.png?fit=max&auto=format&n=mKxGC8UPdZt2RNJG&q=85&s=edacbd01050dfd293c331ac68f3d8423" alt="Plan and Usage information" width="1111" height="390" data-path="ai-for-service/administration/images/billing-img2.png" />

Hover over a line item to see the **Manage** option. From there you can:

* View the current plan and usage details
* Change the plan
* Add funds
* Request a plan extension

<img src="https://mintcdn.com/koreai/mKxGC8UPdZt2RNJG/ai-for-service/administration/images/billing-img3.png?fit=max&auto=format&n=mKxGC8UPdZt2RNJG&q=85&s=c9cb2e0c50bb9d4a53c6a7c6c3702be7" alt="Plan eligibility and usage" width="1895" height="846" data-path="ai-for-service/administration/images/billing-img3.png" />

<Note>The **Billing > Plan and Usage** option does not appear in the Admin Console left menu for shared account users.</Note>

***

## Usage

The Usage section provides consolidated billing data across all apps in the workspace, with graphical and tabular views.

<img src="https://mintcdn.com/koreai/mKxGC8UPdZt2RNJG/ai-for-service/administration/images/admin-console-billing-graph.png?fit=max&auto=format&n=mKxGC8UPdZt2RNJG&q=85&s=37a6542136bf005f0e3fb7ac314fa8ef" alt="Billing Graph" width="1592" height="709" data-path="ai-for-service/administration/images/admin-console-billing-graph.png" />

<img src="https://mintcdn.com/koreai/mKxGC8UPdZt2RNJG/ai-for-service/administration/images/admin-console-billing-table.png?fit=max&auto=format&n=mKxGC8UPdZt2RNJG&q=85&s=a72bf91fc74696a2fa148114f9196979" alt="Billing Table" width="1571" height="606" data-path="ai-for-service/administration/images/admin-console-billing-table.png" />

### Metrics

| Metric               | Description                                                                                                       |
| -------------------- | ----------------------------------------------------------------------------------------------------------------- |
| **Billing Sessions** | Total completed sessions                                                                                          |
| **Voice Sessions**   | Voice sessions consumed per app; calculated as every 15 minutes of interaction with the AI Agent or a human agent |
| **Agent Count**      | Number of agents subscribed to the plan per app, aggregated by Day, Week, or Month                                |

### Filters

* Filter by individual app or view all apps
* Filter by date range: 24 hours, 7 days, 30 days, or custom range

### Tooltip

Hover over a data point to see:

* Date
* Sessions
* Voice Sessions
* Agents