> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

<Badge icon="arrow-left" color="gray">[Back to Admin Console Guide](/ai-for-service/administration/overview)</Badge>

<Note>This page describes the Admin Console Dashboard. For the Platform Analytics Dashboard, refer to the platform documentation.</Note>

The Admin Console Dashboard is the landing page after signing in. It provides real-time assistant activity and user overview metrics for your organization account.

***

## Real-Time Status

Refreshes every 1 minute (configurable via the dropdown next to the Refresh button).

| Metric                    | Description                                                                           |
| ------------------------- | ------------------------------------------------------------------------------------- |
| **Active Bots**           | Assistants with one or more active sessions. Expand to see bot names and user counts. |
| **Active Channels**       | Expand the card to see channel names and user counts.                                 |
| **Active Agent Sessions** | Agent sessions currently in progress.                                                 |

***

## Bot Metrics

Displays usage data for **all bots** over the **last 24 hours** by default.

### Filters

**Bot and Task Selection**

* Select a specific bot, then optionally select one or more tasks within it.
* Default: metrics for all bots.

**Time Period**

| Option   | Description                                               |
| -------- | --------------------------------------------------------- |
| 7 Days   | Aggregated data for the past seven days                   |
| 24 Hours | Default — preceding 24 hours                              |
| Custom   | Define a specific date range (up to 90 days before today) |

**Additional Filters**

| Filter                    | Description                                                                                    |
| ------------------------- | ---------------------------------------------------------------------------------------------- |
| Conversation session type | Interactive (user sent messages) or non-interactive (only bot messages)                        |
| Channel                   | Filter by a specific channel                                                                   |
| Meta tags                 | Filter by message, user, or session-level meta tags (AND condition across multiple selections) |

### Metrics Displayed

* **Completed Tasks** — Total successfully completed tasks
* **Total Users** — Unique users who interacted with the assistant
* **Alerts Sent** — Total alerts delivered
* **Messages and Conversation Sessions** — Hourly/daily message and session counts
* **Billing Sessions** — 15-minute uninterrupted session billing cycles by hour/day
* **Successful Tasks** — Hourly/daily breakdown
* **Active Users** — Hourly/daily breakdown
* **Bots Used** — Activity related to specific assistants

<img src="https://mintcdn.com/koreai/mKxGC8UPdZt2RNJG/ai-for-service/administration/images/admin-console-dashboard-img1.png?fit=max&auto=format&n=mKxGC8UPdZt2RNJG&q=85&s=14f2955eeed4ad649482586eb109367d" alt="Bot Metrics" width="1366" height="768" data-path="ai-for-service/administration/images/admin-console-dashboard-img1.png" />

***

## Tag-Based Filters

Meta tag filtering is available for bot metrics when a single assistant is selected. Multiple tag values use an AND condition. Changing the bot selection resets tag filters.

| Widget                           | Session Tags | User Tags | Message Tags   |
| -------------------------------- | ------------ | --------- | -------------- |
| Realtime Widgets                 | —            | —         | —              |
| Completed Tasks                  | ✓            | ✓         | —              |
| Alerts Sent                      | ✓            | ✓         | —              |
| Total Users                      | ✓            | ✓         | —              |
| Messages & Conversation Sessions | ✓            | ✓         | ✓ (chats only) |
| Successful Tasks                 | ✓            | ✓         | —              |
| Active Users                     | ✓            | ✓         | —              |
| Bots Used                        | ✓            | ✓         | —              |
| Sessions Count                   | —            | —         | —              |

<Note>Tag-based filters are available only when a single assistant is selected.</Note>