> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

<Badge icon="arrow-left" color="gray">[Back to Admin Console](/ai-for-service/administration/overview)</Badge>

The Admin Console Dashboard is the landing page after signing in. It provides real-time AI Agent's activity and user overview metrics for your company account.

<img src="https://mintcdn.com/koreai/RCVv6h6LsntLO70O/ai-for-service/administration/images/new-adminconsole-dashboard.png?fit=max&auto=format&n=RCVv6h6LsntLO70O&q=85&s=af75e0c7ed30f89702047aecca9a8f60" alt="Dashboard" width="1670" height="862" data-path="ai-for-service/administration/images/new-adminconsole-dashboard.png" />

## Dashboard Metrics

### Real-time Status

This gives an overview of your entire enterprise account at a given point in time. It's set to refresh every 10 minutes, which can be customized using the dropdown.

The Real Time Status includes:

* **Active Apps** – AI Agents that have one or more active sessions. Click **View Details** to display the name of the Active App along with the number of users interacting with it.
* **Active Channels** – Click **View Details** to display the list of active channels along with the number of users using the same.
* **Active Agent Sessions** – agent sessions that are in progress at a given instance.

### App Metrics

By default, App metrics based on usage of **all apps** during the **last 24 hours** is displayed. You can customize the metrics displayed by the time period and app selection.

Select the **App** for which you want to see the metrics and further select a **Task** (multiple selections allowed) within the assistant if needed. By default, the metrics for all Apps are displayed

The **Time Periods** you can select are:

* **Last 24 Hours** – Data aggregated during the preceding 24 hours is displayed. This is the default setting.
* **Last 7 Days**
* **Last 90 Days**
* **Custom Date Range**
  * **Filters** can be applied to display Metrics for the following:
    * **conversation session type** – [see here for more details on the conversation sessions](/ai-for-service//app-settings/advanced-settings/bot-sessions) can be either one or both (default setting) of the following:
      * *interactive sessions* – the conversation which include one or more messages from the user;
      * *non-interactive sessions* – conversations where only assistant messages are presented without any message from the user;

    * over a specified **Channel;**

    * based upon the **meta tags** added at a message, user, or session levels. Multiple tags can be selected wherein the *'AND'* condition is applied ([see below](#tag-based-filters) for the applicability of the filter on widgets).

App Metrics provide access to the following information:

* An overview of the number of successfully **Completed Tasks**, **Total Users** (unique users) who have interacted with the assistant, and number of **Alerts Sent** is displayed.
* A graphic illustration of the **Messages and Conversation Sessions** by the hour. This includes
  * **Number of Messages** per hour/day based upon the time period selected. A message is defined as an interaction between the user and the assistant.
  * The number of **Conversation Sessions** per hour/day based upon the time period selected – Conversation Session is defined as the uninterrupted exchange of messages between the user and the assistant without change of intent even after a considerable idle time based on the assistant's settings ([refer here for sessions configuration](/ai-for-service/app-settings/advanced-settings/bot-sessions)).
* Hourly (or Daily) details of the **Successful Tasks** and **Active User** is displayed.
* The activity related to **Successful Tasks**, **Apps Used**, **Active Users**, and **Billing Sessions** are also displayed.

## Tag based Filters

Meta tag filtering is available for app metrics when a single assistant is selected. Multiple tag values use an AND condition. Changing the app selection resets tag filters.

<Note>Tag-based filters are available only when a single assistant is selected.</Note>

The following table provides the widget-wise applicability of meta tags on the dashboard.

| Widget                           | Session Tags | User Tags | Message Tags   |
| -------------------------------- | ------------ | --------- | -------------- |
| Realtime Widgets                 | —            | —         | —              |
| Completed Tasks                  | ✓            | ✓         | —              |
| Alerts Sent                      | ✓            | ✓         | —              |
| Total Users                      | ✓            | ✓         | —              |
| Messages & Conversation Sessions | ✓            | ✓         | ✓ (chats only) |
| Successful Tasks                 | ✓            | ✓         | —              |
| Active Users                     | ✓            | ✓         | —              |
| Apps Used                        | ✓            | ✓         | —              |
| Sessions Count                   | —            | —         | —              |