> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Import Users and User Data
[Back to Admin Console](/ai-for-service/administration/overview)
Use the **Import** page to add or update multiple users at once, including profile fields such as First Name, Last Name, Department, Phone, and Job Title.
If you only have email addresses, use [Bulk Invite](/ai-for-service/administration/enrollment/enrolling-many-users) instead.
***
## File Requirements
The import file must be a `.txt` or `.csv` file with the following format:
* **First row** — field headers (required)
* **Required fields** — `Email ID`, `First Name`, `Last Name`, `User Status`
* **Optional fields** — `Alternate ID`, `Work Phone`, `Title`, `Department`
* **One row per user**
* **Valid delimiters** — comma, pipe, semicolon, or tab
**User Status values:**
| Value | Description |
| ---------- | --------------------------------- |
| `New` | Create a new user account |
| `Update` | Update an existing user's profile |
| `Delete` | Delete the user account |
| `Activate` | Activate an existing account |
**Validation rules:**
* Entries with invalid email formats are ignored.
* Each successfully imported new user receives an invitation email.
* Existing users aren't sent invitation emails.
* Users with status `Activate` receive an activation notification.
**Sample file:**
```
Email ID, First Name, Last Name, Alternate ID, Work Phone, Title, Department, User Status
john.doe@example.com, John, Doe, , 800-555-1212, President, Executive, New
jane.doe@example.com, Jane, Doe, , 800-555-5555, VicePresident, Executive, New
```
***
## Create and Upload an Import File
1. In a text editor or spreadsheet, enter the field headers on the first line, then one user per line.
2. Save as a `.txt` or `.csv` file.
3. In the **Enrollment > Import** page, select **Choose File**.
4. Select your import file and select **Open**.
5. Select **Import File**. The import status appears below the button.
6. Select **File Based Bulk User Import History** to review prior import statuses.
***
## View Current Import Results
1. On the **Enrollment > Import** page, select the **here** link.
2. The **Report On File Import** dialog opens with per-user results.
***
## View Import History
1. On the **Enrollment > Import** page, select **File Based Bulk User Import History**.
2. In the **File Based Import History** dialog, select **Results** in the **Report** column for the import you want to review.
