> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Agent AI Integrations Use these integration guides to connect Agent AI with your contact center platforms, CRM systems, and custom web applications. Each guide covers prerequisites, architecture, and step-by-step configuration for a specific platform or channel. ## Amazon Connect | Guide | Description | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Amazon Connect CCP Integration: Agent AI Chat](/ai-for-service/agentai/integration/amazon-connect-ccp-agentai-chat/amazon-connect-ccp-integration-agentai-chat) | Integrate Agent AI (Chat channel) with Amazon Connect using a Custom Contact Control Panel (CCP) that hosts both the native CCP and the Agent AI Chat widget. | | [Amazon Connect CCP Integration: Agent AI Voice](/ai-for-service/agentai/integration/amazon-connect-ccp-agentai-voice/amazon-connect-ccp-integration-with-agentai-voice) | Integrate Amazon Connect with Agent AI Voice using the AWS CCP approach, capturing audio streams via Amazon Kinesis Streams and processing them with AWS Lambda for real-time transcription and AI assistance. | | [Amazon Connect Integration with Agent AI Voice via AWS Third-Party Applications](/ai-for-service/agentai/integration/amazon-connect-voice/amazon-connect-with-agentai-voice-via-aws-third-party-applications) | Integrate Amazon Connect with Agent AI Voice using AWS third-party applications, capturing audio via Kinesis Video Streams and embedding Agent AI into the Amazon Connect agent workspace. | | [Amazon Connect Integration using Voice Automation](/ai-for-service/agentai/integration/amazon-connect-voice-automation/amazon-connect-integration-using-voice-automation) | Integrate Kore Voice Automation with Amazon Connect using Amazon's External Voice Connector to enable seamless voice transfers between Amazon Connect and the Kore Voice Gateway. | ## Salesforce | Guide | Description | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Agent AI Integration with Salesforce Service Cloud Voice (Amazon Connect Telephony)](/ai-for-service/agentai/integration/amazon-connect/agent-ai-integration-with-salesforce-service-cloud-voice-amazon-connect-telephony#integration-with-salesforce-service-cloud-voice-amazon-connect-telephony) | Combine Salesforce CRM with Amazon Connect telephony to deliver real-time AI-driven insights, suggestions, and automation to agents handling voice interactions. | | [Agent AI Configuration for Salesforce OmniChannel Chat (Messaging)](/ai-for-service/agentai/integration/salesforce-omnichannel-chat-messaging/agentai-configuration-with-salesforce-omnichannel-chat-messaging) | Integrate Agent AI with Salesforce OmniChannel Chat to deliver AI-powered suggestions, automated responses, and conversation summaries directly in the Salesforce console. | | [Salesforce Web Messaging Configuration (New Chat)](/ai-for-service/agentai/integration/salesforce-omni-channel/salesforce-web-messaging-configuration-new-chat) | Connect your messaging channel to a website using a new embedded deployment on Salesforce Omni-Channel Service Cloud with Agent AI. | | [Agent AI Integration with Salesforce Email-to-Case](/ai-for-service/agentai/integration/salesforce-email-to-case/agentai-integration-with-salesforce-email-to-case) | Embed the Agent AI widget in the Salesforce Service Console for email-based cases, providing AI-powered suggestions, on-demand summaries, and next-best actions across email threads. | | [Kore Agent AI with Salesforce NICE CX CTI](/ai-for-service/agentai/integration/salesforce-nice-cx-cti/kore-agent-ai-with-salesforce-nice-cx-cti) | Set up Agent AI with NICE CX Telephony using the Salesforce NICE CX CTI package to display voice transcripts and next-best actions when agents receive inbound customer calls. | | [Salesforce NICE CX CTI for Outbound Calls](/ai-for-service/agentai/integration/salesforce-nice-cx-cti-outbound-calls/salesforce-nice-cx-cti-for-outbound-calls) | Configure the Agent AI widget with NICE CX Telephony via Salesforce NICE CX CTI to surface voice transcripts and next-best actions when agents place outbound calls. | | [Agent AI Voice Integration with CX Cloud from Genesys and Salesforce](/ai-for-service/agentai/integration/cx-cloud-genesys-salesforce/agent-ai-voice-integration-with-cx-cloud-from-genesys-and-salesforce) | Configure Agent AI within the CX Cloud from Genesys and Salesforce unified platform to provide agents with real-time coaching, smart replies, sentiment tracking, and Playbook guidance. | | [Agent AI Voice Integration for NICE CXone Mpower in Salesforce](/ai-for-service/agentai/integration/nice-cxone-mpower/agent-ai-voice-integration-for-nice-cxone-mpower-in-salesforce) | This guide explains how to set up and configure the Agent AI widget with NICE CXone telephony using the Salesforce NICE CXone Mpower package. | ## Genesys | Guide | Description | | ------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | [Agent AI Integration with Genesys Cloud CX](/ai-for-service/agentai/integration/genesys/agent-ai-integration-with-genesys-cloud-cx) | Integrate Agent AI with Genesys Cloud CX to support multiple bots and queue-based functionality, improving agent efficiency and customer satisfaction across departments. Also works with the Genesys Desktop App. | ## NICE | Guide | Description | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [NICE MAX Desktop Chat and Voice](/ai-for-service/agentai/integration/nice-max/nice-max-desktop-chat-and-voice) | Integrate Agent AI into the NICE MAX Desktop environment with support for Automation, Agent Coaching, Playbook, Sentiment Analysis, Transcription, end-of-call summary, and Custom Data passing. | | [NICE Agent Desktop Voice](/ai-for-service/agentai/integration/nice-agent-desktop-voice/nice-agent-desktop-voice) | Integrate the Agent AI widget into the NICE Agent Desktop for voice interactions, supporting all Agent AI features including Automation, Coaching, Playbook, Sentiment Analysis, and Transcription. | | [Agent AI Integration with NICE CXone Agent Desktop for Outbound Calls](/ai-for-service/agentai/integration/nice-cx-agent-desktop-for-outbound-calls/agent-ai-integration-with-nice-cx-agent-desktop-for-outbound-calls) | Integrate the Agent AI widget into the NICE Agent Desktop for outbound voice calls with support for Automation, Coaching, Playbook, Sentiment Analysis, Transcription, and end-of-call summary. | | [Agent AI Integration with NICE MAX Desktop for Outbound Calls](/ai-for-service/agentai/integration/nice-max-desktop-for-outbound-calls/agent-ai-integration-with-nice-max-desktop-for-outbound-calls) | Integrate the Agent AI widget into the NICE MAX Desktop for outbound calls with support for Automation, Coaching, Playbook, Sentiment Analysis, Transcription, and end-of-call summary. | ## Five9 | Guide | Description | | --------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Agent AI Chat Integration with Five9](/ai-for-service/agentai/integration/five9/agentai-chat-integration-with-five9) | Embed the Agent AI widget into the Five9 Agent Desktop for chat interactions, enabling Automation, Agent Coaching, Playbook, Sentiment Analysis, and end-of-call summaries. | | [Agent AI Integration with Five9 Inbound Voice](/ai-for-service/agentai/integration/five9-voice/agentai-integration-with-five9-inbound-voice) | Integrate the Agent AI widget into the Five9 Agent Desktop with step-by-step instructions to enable automation, coaching, playbooks, sentiment analysis, transcription with summaries, and custom data passing. | ## ServiceNow | Guide | Description | | ---------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Agent AI Chat Integration with ServiceNow](/ai-for-service/agentai/integration/servicenow/chat-integration-with-servicenow) | Integrate the Agent AI widget with the ServiceNow Desktop for chat, supporting all Agent AI features including end-of-call summary and Custom Data passing across HR, IT, and other ServiceNow workspaces. | ## Web SDK Use the Web SDK to embed and customize the Agent AI widget in your own web applications or custom contact center interfaces. | Guide | Description | | ------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | [Agent AI Web SDK Introduction](/ai-for-service/agentai/integration/websdk/introduction) | Overview of the Agent AI Web SDK — a JavaScript, Preact, and SCSS-based toolkit for integrating AI Agent functionality into web applications with real-time event handling and UI customization. | | [SDK Fields and Details](/ai-for-service/agentai/integration/websdk/sdk-fields-and-details) | Reference for all SDK initialization fields including `botId`, `conversationId`, `domainURL`, and other mandatory and optional parameters. | | [SDK Customization](/ai-for-service/agentai/integration/websdk/customize-your-sdk) | Customize SDK events with step-by-step examples demonstrating how to tailor widget behavior and appearance to your requirements. | | [Dialog Execution](/ai-for-service/agentai/integration/websdk/dialog) | Handle and customize dialog execution events within the Agent AI widget. | | [Agent Coaching Events](/ai-for-service/agentai/integration/websdk/coaching-events) | Implement real-time agent coaching events that surface guidance based on user and agent messages, including emotion insights and empathy recommendations. | | [Search Suggestion Events](/ai-for-service/agentai/integration/websdk/searchtab-events) | Customize search and assist tab events to control how search suggestions are presented to agents. | | [Transcript Events](/ai-for-service/agentai/integration/websdk/transcript-events) | Customize the transcript tab display and handle transcript-related events in the Agent AI widget. | | [Sentiment Charts](/ai-for-service/agentai/integration/websdk/sentiment-charts) | Render and handle real-time sentiment charts within the Agent AI widget to track customer sentiment throughout a conversation. | | [MyBot Tabs](/ai-for-service/agentai/integration/websdk/mybot-tabs) | Configure and customize the MyBot tab section of the Agent AI widget. | | [View Customized Events](/ai-for-service/agentai/integration/websdk/view-customized-events) | Handle events that control custom view rendering within the Agent AI widget. | | [Other Events](/ai-for-service/agentai/integration/websdk/other-events) | Reference for additional SDK events not covered by the primary event categories. | | [SDK Playbooks](/ai-for-service/agentai/integration/websdk/sdk-Playbooks) | Integrate and customize Playbook functionality through the Web SDK. | | [Internal Transfer Process](/ai-for-service/agentai/integration/websdk/internal-transfer-process) | Implement internal transfer flows within the Web SDK integration to handle agent-to-agent handoffs. | | [Error Codes](/ai-for-service/agentai/integration/websdk/error-codes) | Reference for SDK error codes to diagnose and resolve integration issues. | ***