> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Activity Summary Report

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The Agent Activity Summary Report provides a daily summary of agent time by status.

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## Generate and Manage the Report

Refer to [Creating a New Report](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#creating-a-new-report) for instructions on generating this report.

Refer to [Manage Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#manage-reports) for instructions on managing this report.

The report is available for download.

<img src="https://mintcdn.com/koreai/vn1xLvOJz0TYyU_j/ai-for-service/analytics/contact-center/reports/images/agent-activity-summary-report-output.png?fit=max&auto=format&n=vn1xLvOJz0TYyU_j&q=85&s=62e889701f7aa18b0f6b390c78e6983d" alt="Agent Activity Summary Report Output" width="700" height="540" data-path="ai-for-service/analytics/contact-center/reports/images/agent-activity-summary-report-output.png" />

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## Report Fields

| Field         | Description                                                           | Example         | Weekly Summary | Monthly Summary |
| ------------- | --------------------------------------------------------------------- | --------------- | -------------- | --------------- |
| `Date`        | Date `(12:00 AM-11:59 PM)`-all statistics accumulated by date.        | `"02/21/2023"`  | NA             | NA              |
| `Login`       | First login event, if it exists.                                      | `"11:50:57 PM"` | NA             | NA              |
| `Logout`      | Last logout event, if it exists.                                      | `"11:50:57 PM"` | NA             | NA              |
| `Available`   | Time the agent's status was marked Available.                         | `"323:21:23"`   | SUM            | SUM             |
| `Busy`        | Time the agent's status was marked Busy.                              | `"323:21:23"`   | SUM            | SUM             |
| `Away`        | Time the agent's status was marked Away.                              | `"323:21:23"`   | SUM            | SUM             |
| `Interacting` | Time the agent was actively interacting or engaged in post-call work. | `"323:21:23"`   | SUM            | SUM             |
| `Idle`        | Time the agent was Available but not handling any conversations.      | `"323:21:23"`   | SUM            | SUM             |

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