> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Response Usage Report

<Badge icon="arrow-left" color="gray">[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)</Badge>

The Agent Response Usage Report provides a day-by-day count of how frequently agents use standard responses and secure forms across the selected date range.

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## Generate and Manage the Report

To create a new report, follow these steps:

1. On the Reports page, select **New Report**.
2. From the list of reports, select a report type to generate. For example, **Interaction Details Report**.
3. Enter the **Report Name** and **Report Description**.
4. Select a **Time Period**.
5. Select **Data Filters**.
6. Select **Report Generation** and choose **Run On Demand** or **Schedule**, where you can create up to six schedules (only one for the Hourly option).
7. Select the desired format.
8. Enter a **Send To** address (single email address or mailing list).
9. Select **Create** to create the report.
10. Select the **Run** option to generate the report. **Run On Demand** generates the report as and when needed, while **Schedule** configures automatic generation at the specified date and time. Use the toggle to enable or disable the schedule (applies only to scheduled reports).
11. Select the option to download the report.

Contact Center AI supports filters, scheduled report runs, on-demand runs, format and filter modifications, on reports.

<Note>The red dot beside the report indicates it was generated within the last 24 hours.</Note>

<img src="https://mintcdn.com/koreai/xs7A1As4Hs8HtCOR/ai-for-service/analytics/contact-center/reports/images/agent-response-usage-report-output.png?fit=max&auto=format&n=xs7A1As4Hs8HtCOR&q=85&s=57ad1d26025932620e94e1732e44e11a" alt="Agent Response Usage Report Output" width="477" height="97" data-path="ai-for-service/analytics/contact-center/reports/images/agent-response-usage-report-output.png" />

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## Report Fields

Each row represents one standard response or secure form for one date within the selected range.

| Field | Description                                                                                                                                             | Example                             |
| :---- | :------------------------------------------------------------------------------------------------------------------------------------------------------ | :---------------------------------- |
| Name  | Name of the standard response or secure form.                                                                                                           | Refund Policy, Payment Capture Form |
| Type  | Category of the entity.                                                                                                                                 | std response, secure form           |
| Date  | The date for this row, formatted per the selected Date Format option.                                                                                   | 01/15/2024                          |
| Usage | Number of times agents used this entity on this date — includes direct use and instances where the agent copied and edited the response before sending. | 12                                  |

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