> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Interaction Details Report
[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)
The Interaction Details Report is a comprehensive report covering how all interactions were processed, by whom, and their final dispositions. It contains conversation metadata excluding recordings and transcripts. The CSV output includes a comma-separated list of all disposition codes assigned to each conversation.
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## Generate and Manage the Report
Refer to [Creating a New Report](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#creating-a-new-report) for instructions on generating this report.
To include conversations that are still active at the time of report generation, select the Include in-progress conversations checkbox. This option is unchecked by default. For existing reports, the saved setting is retained unless changed.
Refer to [Manage Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#manage-reports) for instructions on managing this report.
The report is available for download.
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## Report Fields
| Field | Description | Example |
| ------------------------- | ------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ |
| `Channel` | Name of the channel. | `Voice` or `Teams` |
| `Start Time` | Date and time at which the session between the agent and customer started. | `01/06/23 15:57:17` |
| `Agent` | Name of the first agent. | John Doe |
| `Customer` | Any customer ID (including name), based on integration. | Web or mobile user |
| `Duration` | Duration of the call. | `323:21:23` |
| `Inbound/Outbound` | Whether the conversation is inbound or outbound. | Inbound |
| `Disposition` | One of the dispositions (CSV contains all dispositions). | Resolved |
| `Queue Name` | Names of the queues (CSV contains all queue names). | Residential - Land |
| `Hold Duration` | Total duration for which the conversation was placed on hold. | `12:34:56` |
| `ACW Duration` | Total duration of After Call Work (ACW) performed after the call. | `12:34:56` |
| `Queue Wait Time` | Time each queue placed the conversation on wait (CSV contains all queue wait times). | `12:34:56` |
| `Assignments (CSV)` | Number of times this conversation was assigned to any agent, irrespective of queue. | 1 |
| `Acceptances (CSV)` | Number of times this conversation was accepted by any agent, irrespective of queue. | 1 |
| `SmartStatus (CSV)` | The conversation status. | Completed (AbandonedWithAgent) |
| `Reason (CSV)` | The reason for the status. | August Details |
| `Disposition Notes (CSV)` | The agent modified disposition notes. Supports UNICODE and special characters. | The customer requested to be connected to an agent. The bot acknowledged the request and initiated the voice flow. |
***