> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Latency Report

<Badge icon="arrow-left" color="gray">[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)</Badge>

The Latency Report highlights calls exceeding a defined latency threshold. For example, supervisors can generate a report of all calls where the P90 end-to-end latency is greater than 500 milliseconds (ms).

<Note>
  This is a beta feature. To generate Latency reports, enable capturing latency metrics by configuring these call control parameters:

  `notifySttLatency = true`

  `vadEnable = true`

  `vadVendor = silero`
</Note>

***

## Generate and Manage the Report

To create a new report, follow these steps:

1. On the Reports page, select **New Report**.
2. From the list of reports, select a report type to generate. For example, **Interaction Details Report**.
3. Enter the **Report Name** and **Report Description**.
4. Select a **Time Period**.
5. Select **Data Filters**.
6. Select **Report Generation** and choose **Run On Demand** or **Schedule**, where you can create up to six schedules (only one for the Hourly option).
7. Select the desired format.
8. Enter a **Send To** address (single email address or mailing list).
9. Select **Create** to create the report.
10. Select the **Run** option to generate the report. **Run On Demand** generates the report as and when needed, while **Schedule** configures automatic generation at the specified date and time. Use the toggle to enable or disable the schedule (applies only to scheduled reports).
11. Select the option to download the report.

Contact Center AI supports filters, scheduled report runs, on-demand runs, format and filter modifications, on reports.

<Note>The red dot beside the report indicates it was generated within the last 24 hours.</Note>

<img src="https://mintcdn.com/koreai/vn1xLvOJz0TYyU_j/ai-for-service/analytics/contact-center/reports/images/latency-report-csv-output.png?fit=max&auto=format&n=vn1xLvOJz0TYyU_j&q=85&s=efe761c13a042c3396351a1d79a9873c" alt="Latency Report Output" width="1249" height="189" data-path="ai-for-service/analytics/contact-center/reports/images/latency-report-csv-output.png" />

***

## Report Fields

| Field                         | Description                                                                                                                            | Example                |
| :---------------------------- | :------------------------------------------------------------------------------------------------------------------------------------- | :--------------------- |
| `Session ID`                  | Unique identifier for each interaction session.                                                                                        | `a12b34c56d`           |
| `Start Time`                  | Timestamp when the session started.                                                                                                    | `2025-09-24 10:56:34`  |
| `Agent`                       | Name of the agent handling the session.                                                                                                | John Doe               |
| `Agent Email`                 | Email address of the agent.                                                                                                            | `john.doe@example.com` |
| `Queue Name`                  | Name of the queue the interaction routes through.                                                                                      | Support\_Queue         |
| `Customer`                    | Identifier or name of the customer involved in the session.                                                                            | Jane Doe               |
| `Duration`                    | Total time the session lasted.                                                                                                         | `00:12:45`             |
| `P90 ASR Latency (ms)`        | 90th percentile latency of Automatic Speech Recognition, in milliseconds. Indicates how long speech-to-text processing takes.          | 250                    |
| `P90 Bot Latency (ms)`        | 90th percentile latency for the bot's response processing, in milliseconds. Shows system responsiveness.                               | 120                    |
| `P90 TTS Latency (ms)`        | 90th percentile latency of Text-to-Speech processing, in milliseconds. Represents the time to convert text into audio.                 | 180                    |
| `P90 End To End Latency (ms)` | 90th percentile overall latency from customer speech to agent/bot reply, in milliseconds. Combines ASR, bot, and TTS processing times. | 600                    |

***

#### Related Link

* [Download Latency Report](/ai-for-service/analytics/overview/conversations#export-and-download)