> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Queue Chat Metrics Interval Report
[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)
The Queue Chat Metrics Interval Report summarizes queue performance metrics relevant to chat conversations, aggregated over configurable intervals (30-minute default).
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## Generate and Manage the Report
Refer to [Creating a New Report](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#creating-a-new-report) for instructions on generating this report.
Refer to [Manage Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#manage-reports) for instructions on managing this report.
The report is available for download.
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## Report Fields
| Column Name | Description |
| --------------- | ----------------------------------------------------------------------------------------------------- |
| `Date` | Date of the conversation. |
| `Incoming` | Number of conversations offered (add for summary). |
| `Accepted` | Number of conversations accepted (add for summary). |
| `Abandoned` | Number of conversations abandoned (add for summary). |
| `Transferred` | Number of conversations transferred (add for summary). |
| `Avg Duration` | Total conversation time (excluding ACW) / number of accepted conversations (average for summary). |
| `Avg ACW` | Total ACW time / number of accepted conversations (average for summary). |
| `Avg Messages` | Total messages between callers and agents / number of accepted conversations (average for summary). |
| `Avg Use Saved` | Total saved messages on all conversations / number of accepted conversations (average for summary). |
| `CSAT` | Average CSAT across all conversations / number of conversations with CSAT data (average for summary). |
| `Concurrency` | Total handle time of all chats / total actual time spent on all chats. |
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