> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Queue Dispositions Report

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The Queue Dispositions Report is a detailed report on sessions and duration for each code in a disposition set.

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## Generate and Manage the Report

Refer to [Creating a New Report](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#creating-a-new-report) for instructions on generating this report.

Refer to [Manage Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#manage-reports) for instructions on managing this report.

The report is available for download.

<img src="https://mintcdn.com/koreai/vn1xLvOJz0TYyU_j/ai-for-service/analytics/contact-center/reports/images/queue-dispositions-report-output.png?fit=max&auto=format&n=vn1xLvOJz0TYyU_j&q=85&s=cbbc548f3df40454f2df56a94273bdc2" alt="Queue Dispositions Report Output" width="1000" height="412" data-path="ai-for-service/analytics/contact-center/reports/images/queue-dispositions-report-output.png" />

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## Report Fields

| Field                   | Description                                                       | Example    | Total |
| ----------------------- | ----------------------------------------------------------------- | ---------- | ----- |
| `Disposition Code`      | Each disposition code in a disposition set.                       | Resolved   | NA    |
| `Sessions`              | Number of conversations assigned this code.                       | 123        | SUM   |
| `% Total`               | Number of conversations assigned this code / Total conversations. | 83         | NA    |
| `Call Length - Total`   | Total length of all conversations assigned this code.             | `00:45:52` | SUM   |
| `Call Length - Average` | Total length / Number of sessions.                                | `00:45:52` | AVG   |
| `Call Length - % Total` | Total length for this code / Total length for this set.           | 23         | NA    |

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