> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports List

<Badge icon="arrow-left" color="gray">[Back to Introduction to Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports)</Badge>

Contact Center AI reports let supervisors assess agent performance against key metrics such as average handle time. Choose from the following report types:

| Report                                                                                                                    | Description                                                                                                                                                                          |
| ------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| [Agent Activity Summary Report](/ai-for-service/analytics/contact-center/reports/agent-activity-summary-report)           | A daily summary of agent time by status.                                                                                                                                             |
| [Agent Chat Metrics Report](/ai-for-service/analytics/contact-center/reports/agent-chat-metrics-report)                   | A daily summary of agent performance metrics relevant to chat conversations.                                                                                                         |
| [Agent Entry Exit Summary Report](/ai-for-service/analytics/contact-center/reports/agent-entry-exit-summary-report)       | The Agent Entry Exit Summary Report is a detailed report of an agent's entry and exit events.                                                                                        |
| [Agent Login Logout Summary Report](/ai-for-service/analytics/contact-center/reports/agent-login-logout-summary-report)   | A detailed report of an agent's login and logout events.                                                                                                                             |
| [Agent Metrics Daily Report](/ai-for-service/analytics/contact-center/reports/agent-metrics-daily-report)                 | A daily summary of agent performance metrics, by channel.                                                                                                                            |
| [Agent Status Detail Report](/ai-for-service/analytics/contact-center/reports/agent-status-detail-report)                 | Comprehensive information on all status changes that occurred within a date range.                                                                                                   |
| [Dialer Campaign History Report](/ai-for-service/analytics/contact-center/reports/dialer-campaign-history-report)         | Records all dialer attempts by all agents for selected campaigns, during a time interval.                                                                                            |
| [Interaction Details Report](/ai-for-service/analytics/contact-center/reports/interaction-details-report)                 | A comprehensive report covering how all interactions were processed, by whom, and their final dispositions. Includes conversation metadata excluding recordings or transcripts.      |
| [IVR Containment Report](/ai-for-service/analytics/contact-center/reports/ivr-containment-report)                         | Covers all calls made, callers identified, and per-intent data and outcomes on a daily basis. Requires predefined message tags in the bot designer. Applicable for voice calls only. |
| [Queue Dispositions Report](/ai-for-service/analytics/contact-center/reports/queue-dispositions-report)                   | Summarizes disposition codes for interactions associated with each queue.                                                                                                            |
| [Queue Metrics Summary Report](/ai-for-service/analytics/contact-center/reports/queue-metrics-summary-report)             | A daily report showing queue load and performance summary.                                                                                                                           |
| [Queue Chat Metrics Interval Report](/ai-for-service/analytics/contact-center/reports/queue-chat-metrics-interval-report) | Summarizes queue performance metrics relevant to chat conversations, aggregated over configurable intervals (30-minute default).                                                     |
| [Selected Hours Report](/ai-for-service/analytics/contact-center/reports/selected-hours-report)                           | Shows daily totals of every agent's productive hours, determined by built-in and custom statuses selected by users.                                                                  |
| [Total Volumes Report](/ai-for-service/analytics/contact-center/reports/total-volumes-report)                             | Provides comprehensive statistics on conversations including counts and duration, categorized by channel and direction, within a specified time frame.                               |
| [Queue Metrics Interval Report](/ai-for-service/analytics/contact-center/reports/queue-metrics-interval-report)           | Provides queue performance metrics at sub-daily intervals (15 minutes to 4 hours), including service level data highlighting met and unmet targets.                                  |
| [Interaction Details by Segment Report](/ai-for-service/analytics/contact-center/reports/interaction-details-by-segment)  | A comprehensive report covering how all interactions were processed for each segment.                                                                                                |
| [Skill Metrics Daily Report](/ai-for-service/analytics/contact-center/reports/skill-metrics-daily-report)                 | A daily summary of performance based on conversation skills, grouped by Skill and Day with no grouping by channel or direction.                                                      |
| [Latency Report-BETA](/ai-for-service/analytics/contact-center/reports/latency-report)                                    | Highlights calls exceeding a defined latency threshold, such as all calls where P90 end-to-end latency is greater than 500 ms.                                                       |