> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Total Volumes Report

<Badge icon="arrow-left" color="gray">[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)</Badge>

The Total Volumes Report provides comprehensive statistics on conversations including counts and duration, categorized by channel and direction, within a specified time frame. Administrators and supervisors can view the total number of conversations, duration, cumulative agent minutes expended, and filter by date and timezone.

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## Generate and Manage the Report

Refer to [Creating a New Report](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#creating-a-new-report) for instructions on generating this report.

Refer to [Manage Reports](/ai-for-service/analytics/contact-center/reports/introduction-to-reports#manage-reports) for instructions on managing this report.

The report is available for download.

<img src="https://mintcdn.com/koreai/dWMoCj7n5mhu-urg/ai-for-service/analytics/contact-center/reports/images/total-volumes-report-output.png?fit=max&auto=format&n=dWMoCj7n5mhu-urg&q=85&s=01b561de58944698a25f497fac2efa54" alt="Total Volumes Report Output" width="1000" height="517" data-path="ai-for-service/analytics/contact-center/reports/images/total-volumes-report-output.png" />

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