> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Dashboard Filters [Back to Analytics Overview](/ai-for-service/analytics/overview) Dashboard filters let you narrow the analytics data displayed across the following dashboards in the **Analytics** section based on your selections. * Summary Dashboard * Conversations Dashboard * Users Dashboard * Performance Dashboard * NLP Insights * Conversation Insights * Conversations History * Conversation Flows * Task Execution Logs * Feedback Dashboard To understand which filters are available on each dashboard, see the [Filter Criteria Matrix](#filter-criteria-matrix). By default, the AI Agent dashboard displays data for the past 24 hours. *** ## Filter Criteria Descriptions The following table describes all filter criteria available on the Platform. | Filter | Description | | -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Date** | Select a specific period to display conversations from that time. Format: **MM-DD-YYYY**. Options: **24 Hours** (default) - data from the preceding 24 hours; **7 Days** - data from the past seven days, starting from the selected or current day; **Custom** - choose a start and end date (up to 90 days). | | **Conversation Type** | Filters data by interactive or non-interactive conversation type. Developer interactions are not included. | | **Conversation Status** | Filters by **Active Conversations** (ongoing) or **Closed Conversations** (ended sessions). | | **UserID** | Filters by **Kore User ID** (platform-generated) or **Channel User ID** (email from the channel). You can include or exclude a selected user ID. Type the first three characters to populate the dropdown. Channel-specific IDs are shown only for users active during the selected period. For Enterprise AI Agents, the Kore registered email appears under Channel ID. | | **Languages** | For multi-lingual AI Agents, filters conversations by specific languages. All enabled languages are shown by default. Not available on the Performance tab of NLP Insights. | | **Channels** | Filters data by specific channels when the AI Agent is published in multiple channels. All enabled channels are shown by default. | | **Task/Intent** | Filters conversations by specific tasks or intents. All tasks and intents are shown by default. Not available on the Intent Not Found tab of NLP Insights. | | **Utterance Type** | Filters by **Trained** or **Not Trained** utterances. Both are shown by default. Available only on the Intent Found tab of NLP Insights. | | **Utterance Status** | Filters by utterance status: **Reviewed** or **Yet to be Reviewed**. | | **Intent Type** | Filters by conversation skill: **Dialog Tasks**, **FAQs**, or **Small Talks**. | | **Dialog Tasks** | Filters by specific dialog tasks selected from the Dialog Tasks dropdown. | | **Ambiguous** | Select **Show Ambiguous** to filter conversations where multiple intents were identified and the user was asked to choose. Available only on the Intent Not Found tab of NLP Insights. | | **Developer Interactions** | Select **Include Developer Interactions** to include developer interactions in results. Excluded by default. Applies to both AI Agent owners and shared developers. | | **Custom Tags** | Filters by custom tags at three levels: **User Level** (tags on user information), **Message Level** (tags on the current node's message, or the previous node with a message), and **Session Level** (tags for the current session). Set the condition to **Contain** or **Does Not Contain** the specified value. Not available on the Debug Logs tab of NLP Insights. Tags are defined as key-value pairs from script nodes, message/entity/confirmation prompts, error prompts, Knowledge Graph responses, BotKit SDK, and other locations. Use the following scripts to add tags: `tags.addUserLevelTag("tagname","tagvalue")`, `tags.addSessionLevelTag("tagname","tagvalue")`, `tags.addMessageLevelTag("tagname","tagvalue")`. | To see filters from UserID through Custom Tags, click the **More Filters** dropdown. More Filters drop-down *** ## Filter Criteria Matrix The following matrix shows which filter criteria are available on each dashboard and their default values. | Filter Type | Overview Dashboard | Conversation Dashboard | Users Dashboard | Performance Dashboard | Conversations History Dashboard | NLP Insights | Conversational Insights | Default Value | | ---------------------- | ------------------ | ---------------------- | --------------- | --------------------- | ------------------------------- | ------------ | ----------------------- | ------------- | | Date Period | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | 24 Hours | | Conversation Type | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | Interactive | | Conversation Status | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | Closed | | Channels | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ALL | | Custom Tags | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | None | | Language | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ALL | | UserID | X | X | X | X | X | ✔ | X | None | | Task / Intent | X | X | X | X | X | ✔ | ✔ | None | | Utterance Type | X | X | X | X | X | ✔ | X | Both | | Developer Interactions | X | X | X | X | X | ✔ | X | Checked | | Utterance Status | X | X | X | X | X | X | ✔ | Both | | Intent Type | X | X | X | X | X | X | ✔ | Dialog Tasks |