> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Dashboard Filters
[Back to Analytics Overview](/ai-for-service/analytics/overview)
Dashboard filters let you narrow the analytics data displayed across the following dashboards in the Analytics section based on your selections.
* Summary Dashboard
* Conversations Dashboard
* Users Dashboard
* Performance Dashboard
* NLP Insights
* Conversation Insights
* Conversations History
* Conversation Flows
* Task Execution Logs
* Feedback Dashboard
To understand which filters are available on each dashboard, see the [Filter Criteria Matrix](#filter-criteria-matrix).
By default, the AI Agent dashboard displays data for the past 24 hours.
***
## Filter Criteria Descriptions
The following table describes all filter criteria available on the Platform.
| Filter | Description |
| -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Date** | Select a specific period to display conversations from that time. Format: **MM-DD-YYYY**. Options: **24 Hours** (default) - data from the preceding 24 hours; **7 Days** - data from the past seven days, starting from the selected or current day; **Custom** - You can filter dashboard data and exports by selecting a date range (including periods beyond 7 days or a custom range), specifying precise start and end date-time values down to minutes, and choosing a timezone from the dropdown, which defaults to UTC+5:30. |
| **Conversation Type** | Filters data by interactive or non-interactive conversation type. Developer interactions aren't included. |
| **Conversation Status** | Filters by **Active Conversations** (ongoing) or **Closed Conversations** (ended sessions). |
| **UserID** | Filters by **Kore User ID** (platform-generated) or **Channel User ID** (email from the channel). You can include or exclude a selected user ID. Type the first three characters to populate the dropdown. Channel-specific IDs are shown only for users active during the selected period. For Enterprise AI Agents, the Kore registered email appears under Channel ID. |
| **Languages** | For multi-lingual AI Agents, filters conversations by specific languages. All enabled languages are shown by default. Not available on the Performance tab of NLP Insights. |
| **Channels** | Filters data by specific channels when the AI Agent is published in multiple channels. All enabled channels are shown by default. |
| **Task/Intent** | Filters conversations by specific tasks or intents. All tasks and intents are shown by default. Not available on the Intent Not Found tab of NLP Insights. |
| **Utterance Type** | Filters by **Trained** or **Not Trained** utterances. Both are shown by default. Available only on the Intent Found tab of NLP Insights. |
| **Utterance Status** | Filters by utterance status: **Reviewed** or **Yet to be Reviewed**. |
| **Intent Type** | Filters by conversation skill: **Dialog Tasks**, **FAQs**, or **Small Talks**. |
| **Dialog Tasks** | Filters by specific dialog tasks selected from the Dialog Tasks dropdown. |
| **Ambiguous** | Select **Show Ambiguous** to filter conversations where multiple intents were identified and the user was asked to choose. Available only on the Intent Not Found tab of NLP Insights. |
| **Developer Interactions** | Select **Include Developer Interactions** to include developer interactions in results. Excluded by default. Applies to both AI Agent owners and shared developers. |
| **Custom Tags** | Filters by custom tags at three levels: **User Level** (tags on user information), **Message Level** (tags on the current node's message, or the previous node with a message), and **Session Level** (tags for the current session). Set the condition to **Contain** or **Does Not Contain** the specified value. Not available on the Debug Logs tab of NLP Insights. Tags are defined as key-value pairs from script nodes, message/entity/confirmation prompts, error prompts, Knowledge Graph responses, BotKit SDK, and other locations. Use the following scripts to add tags: `tags.addUserLevelTag("tagname","tagvalue")`, `tags.addSessionLevelTag("tagname","tagvalue")`, `tags.addMessageLevelTag("tagname","tagvalue")`. |
Select **More Filters** to access filters from UserID through Custom Tags.
The UTC Time Zone filter is available on the Summary, Conversations, Users, and Performance dashboards, while the Time Range filter is available on the Feedback, Conversation Insights, Custom, Task Execution Logs, and NLP Insights dashboards.
***
## Filter Criteria Matrix
The following matrix shows which filter criteria are available on each dashboard and their default values.
| Filter Type | Overview Dashboard | Conversation Dashboard | Users Dashboard | Performance Dashboard | Conversations History Dashboard | NLP Insights | Conversational Insights | Default Value |
| ---------------------- | ------------------ | ---------------------- | --------------- | --------------------- | ------------------------------- | ------------ | ----------------------- | ------------- |
| Date Period | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | 24 Hours |
| Conversation Type | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | Interactive |
| Conversation Status | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | Closed |
| Channels | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ALL |
| Custom Tags | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | None |
| Language | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ALL |
| UserID | X | X | X | X | X | ✔ | X | None |
| Task / Intent | X | X | X | X | X | ✔ | ✔ | None |
| Utterance Type | X | X | X | X | X | ✔ | X | Both |
| Developer Interactions | X | X | X | X | X | ✔ | X | Checked |
| Utterance Status | X | X | X | X | X | X | ✔ | Both |
| Intent Type | X | X | X | X | X | X | ✔ | Dialog Tasks |