> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Summary Dashboard

<Badge icon="arrow-left" color="gray">[Back to Analytics Overview](/ai-for-service/analytics/overview)</Badge>

The Summary Dashboard gives a snapshot of AI Agent conversations, user analytics, and performance over time.

## View the Summary Dashboard

1. Click **Analytics** on the left navigation pane. The Analytics panel displays the list of reports.

   <img src="https://mintcdn.com/koreai/-jZLiNTK8_PibgLO/ai-for-service/analytics/overview/images/overview-dashboard.png?fit=max&auto=format&n=-jZLiNTK8_PibgLO&q=85&s=515a7aaf5bcb3454cc850b507e952181" alt="Overview Dashboard" width="1915" height="630" data-path="ai-for-service/analytics/overview/images/overview-dashboard.png" />

2. Click **Summary** under the **Overview** section of the Analytics panel. The Summary Dashboard appears on the right side of the page.

3. Select the appropriate filters and click **Apply**.

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## Summary Dashboard Components

Once users start interacting with your assistant, the following sections appear on the Summary Dashboard.

* **Conversations Dashboard**: Displays key AI Agent metrics and insights into conversation usage and containment. Shows the conversation trend broken down by self-service, drop-off, and agent transfers. [Learn more](/ai-for-service/analytics/overview/conversations-dashboard).
* **Users Dashboard**: Displays trend-based analytics on new and returning users. [Learn more](/ai-for-service/analytics/overview/users-dashboard).
* **Performance Dashboard**: Provides insights on NLP and execution performance, including intent identification rate, goal completion rate, and service and script execution rates. [Learn more](/ai-for-service/analytics/automation/performance-dashboard).

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## Filter Criteria

The Summary Dashboard data can be filtered using the available filter criteria. [Learn more](/ai-for-service/analytics/dashboard-filters#filter-criteria-descriptions).

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