> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Update a Case API

<Badge icon="arrow-left" color="gray">[Back to Case Management API List](/ai-for-service/apis/case-management-apis/api-list)</Badge>

Updates an existing case in the case management system.

| Field             | Value                                                                                                                           |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **Method**        | POST                                                                                                                            |
| **Endpoint**      | `https://{{host}}/caseManagement/api/public/analytics/{{streamId}}/updateCase/{{caseId}}`                                       |
| **Content Type**  | `application/json`                                                                                                              |
| **Authorization** | `auth: {{JWT}}` See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token). |
| **API Scope**     | [Case Management Configuration](/ai-for-service/apis/automation/api-introduction#associating-api-scopes)                        |

## Path Parameters

| Parameter  | Required | Description                                                                                                                                       |
| ---------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| `host`     | Required | Environment URL. For example, `https://platform.kore.ai`.                                                                                         |
| `streamId` | Required | Bot identifier or Stream identifier. Access it from the General Settings page of the bot. For example, `st-084d3c5e-376a-559f-9987-a012bb2bxxxx`. |
| `caseId`   | Required | Unique identifier of the case to update. For example, `ci-b4eaa6e-b3d9-4bb3-ae54-bb043b4axxxx`.                                                   |

## Header Parameters

| Parameter   | Required | Description                                                                                      |
| ----------- | -------- | ------------------------------------------------------------------------------------------------ |
| `accountId` | Required | The account identifier associated with the API request. For example, `6639f7bd58c97ffac03bxxxx`. |

## Sample Request

```bash theme={null}
curl --location 'https://{{host}}/caseManagement/api/public/analytics/{{streamId}}/updateCase/{{caseId}}' \
--header 'sec-ch-ua: "Google Chrome";v="123", "Not:A-Brand";v="8", "Chromium";v="123"' \
--header 'AccountId: {{accountId}}' \
--header 'client-app: unified' \
--header 'X-Timezone-Offset: -330' \
--header 'sec-ch-ua-mobile: ?0' \
--header 'auth: {{jwt-code}}' \
--header 'state: configured' \
--header 'Iid: st-084d3c5e-376a-559f-9987-a012bb2bxxxx' \
--header 'Content-Type: application/json;charset=UTF-8' \
--header 'Accept: application/json, text/plain, */*' \
--header 'User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36' \
--header 'bot-language: en' \
--header 'app-language: en' \
--header 'Referer: http://localhost/builder/app/welcomeflows' \
--header 'sec-ch-ua-platform: "Linux"' \
--data-raw '{
  "_id": "ci-1a634e1-3d97-427e-8b23-9b7b0a40xxxx",
  "caseTmp": "one",
  "name": "case one",
  "lname": "case one",
  "desc": "this is case one",
  "tags": [],
  "userInfo": {
    "_id": "u-d0db86ae-8a26-51dd-a6d6-5d531c39xxxx",
    "name": "",
    "emailId": "john.doe@example.com"
  },
  "accountId": "{{accountId}}",
  "iId": "st-5393141c-723b-579d-8265-27dd9b7fxxxx",
  "orgId": "o-a55026c9-2abd-5503-b212-5fba600axxxx",
  "status": {
    "_id": "sts-47a7230-2a07-4b84-879b-e792542cxxxx",
    "name": "Open",
    "lname": "open",
    "statusCategory": "open"
  },
  "priority": {
    "_id": "pr-9d1a24a-1385-45e9-818b-295eab5bxxxx",
    "name": "Medium",
    "lname": "medium",
    "desc": "Moderate urgency"
  },
  "refId": "CS000100",
  "isActive": true,
  "dueDate": 1748491380000
}'
```

## Request Body Parameters

| Parameter            | Required | Type    | Description                                              |
| -------------------- | -------- | ------- | -------------------------------------------------------- |
| `caseTmp`            | Optional | String  | Unique case template identifier.                         |
| `name`               | Optional | String  | Case name.                                               |
| `lname`              | Optional | String  | Lowercase version or slug of the name.                   |
| `desc`               | Optional | String  | Case description.                                        |
| `tags`               | Optional | Array   | Array of tag strings.                                    |
| `userInfo`           | Optional | Object  | Information about the user who created or owns the case. |
| `sessIds`            | Optional | Array   | Related session IDs.                                     |
| `accountId`          | Optional | String  | Account identifier.                                      |
| `lid`                | Optional | String  | Stream, instance, or session ID.                         |
| `orgId`              | Optional | String  | Organization identifier.                                 |
| `convIds`            | Optional | Array   | Related conversation IDs.                                |
| `status`             | Optional | Object  | Current case status.                                     |
| `language`           | Optional | String  | Case language code. For example, `english`.              |
| `source`             | Optional | String  | Source of the case. For example, `rtm`.                  |
| `conversationType`   | Optional | String  | Type of conversation. Expected value: `case`.            |
| `fields`             | Optional | Array   | Custom or system field definitions and values.           |
| `participants`       | Optional | Array   | List of participant objects.                             |
| `queues`             | Optional | Array   | List of queues assigned to the case.                     |
| `priority`           | Optional | Object  | Priority metadata, including level and color.            |
| `refId`              | Optional | String  | Case reference ID.                                       |
| `assigneeType`       | Optional | String  | Assignment type. For example, `unassigned`, `queues`.    |
| `isActive`           | Optional | Boolean | Whether the case is active.                              |
| `taskIds`            | Optional | Array   | Array of associated task IDs.                            |
| `attachments`        | Optional | Array   | Array of attachments.                                    |
| `feedback`           | Optional | Array   | Feedback data.                                           |
| `createdBy`          | Optional | Object  | Creator information.                                     |
| `updatedBy`          | Optional | Object  | Last updated by information.                             |
| `timestampValue`     | Optional | Number  | Timestamp in milliseconds for tracking updates.          |
| `activityIds`        | Optional | Array   | Related activity IDs.                                    |
| `commentIds`         | Optional | Array   | Related comment IDs.                                     |
| `resolutionCmts`     | Optional | Array   | Resolution comments.                                     |
| `dueDate`            | Optional | Number  | Case due date timestamp in milliseconds.                 |
| `isBreached`         | Optional | Boolean | SLA breach flag.                                         |
| `supportCustomTasks` | Optional | Boolean | Indicates support for custom tasks.                      |
| `channel`            | Optional | Array   | Channels used. For example, `chat`, `email`.             |
| `createdAt`          | Optional | String  | Case creation timestamp.                                 |
| `updatedAt`          | Optional | String  | Last updated timestamp.                                  |
| `currAssignee`       | Optional | Object  | Current assigned agent information.                      |
| `ETA`                | Optional | String  | Estimated time of resolution in ISO date string format.  |

## Sample Response

```json theme={null}
{
  "_id": "ci-b4eaa6e-b3d9-4bb3-ae54-bb043b4axxxx",
  "caseTmp": "CaseTemplate1",
  "name": "This is demo case",
  "lname": "this is demo case",
  "userInfo": {
    "_id": "u-fd371c0a-3168-5a02-83dd-f4ba5597xxxx",
    "name": "john",
    "emailId": "john.doe@example.com"
  },
  "accountId": "{{accountId}}",
  "status": {
    "_id": "sts-a3ed479-e945-4b59-a0c0-4369472axxxx",
    "name": "Open",
    "statusCategory": "open"
  },
  "priority": {
    "_id": "pr-cad98ea-d89c-489b-acc7-e86341e5xxxx",
    "name": "Medium",
    "desc": "Moderate urgency"
  },
  "refId": "CS00xxxx",
  "assigneeType": "queues",
  "isActive": true,
  "createdAt": "2025-06-04T08:17:35.419Z",
  "updatedAt": "2025-06-04T09:40:09.323Z",
  "ETA": ""
}
```

***