> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Create Voice Campaign Agentless Mode
[Back to API List](/ai-for-service/apis/contact-center/api-list)
# Create Voice Campaign API - Agentless Mode
Use this API to create a new outbound voice campaign with agentless dialing mode.
| **Method** | POST |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **Endpoint** | `https://{{host}}/agentassist/api/v1/public/{{IId}}/campaign?campaignType=voice` |
| **Content-Type** | `application/json` |
| **Authorization** | `auth: {{JWT}}` See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token). |
| **API Scope** | Campaign Management |
## Path Parameters
| Parameter | Description | Type |
| --------- | -------------------------------------------------------- | ---------------- |
| `host` | Environment URL, for example, `https://platform.kore.ai` | string, required |
| `IId` | The Application ID. | string, required |
## Query Parameter
| **Parameter** | **Description** | **Type** |
| -------------- | ----------------------------- | ---------------- |
| `campaignType` | Type of Campaign. Use `"sms"` | string, required |
## Sample Request
```bash theme={null}
curl --location 'https://{{host}}/agentassist/api/v1/public/{{botId}}/campaign?campaignType=voice' \
--header 'auth: >' \
--header 'Content-Type: application/json' \
--header 'iid: st-0603182c-7ffb-53c3-b307-47ca14b9xxxx' \
--header 'accountId: 67777ce93e25326494e9xxxx' \
--data '{
"name": "Product Feedback Voice Campaign",
"description": "This voice campaign collects quick feedback on recent purchases. It asks brief questions on satisfaction, usage, and suggestions to help improve future products and customer experience.",
"contactLists": [
"Recent Buyers - Q2 2025"
],
"priority": "5",
"dialingMode": "Agentless",
"dialingStrategy": {
"callerId": {
"phoneNumber": "+15101234567"
},
"callingHours": {
"frequency": "WEEKLY",
"timezone": "Asia/Kolkata",
"days": [
{
"day": "MO",
"start": "9:00 AM",
"end": "6:00 PM"
},
{
"day": "TU",
"start": "9:00 AM",
"end": "6:00 PM"
},
{
"day": "WE",
"start": "9:00 AM",
"end": "6:00 PM"
},
{
"day": "TH",
"start": "9:00 AM",
"end": "6:00 PM"
},
{
"day": "FR",
"start": "9:00 AM",
"end": "6:00 PM"
}
]
},
"dialingOrder": "FIFO",
"maxAttemptsPerRecord": 3,
"defaultRetryPeriod": 10,
"maxRingTime": 30
},
"schedule": {
"isSchedulingEnabled": false
},
"experienceFlowName": "Voice Survey Entry Flow",
"enableMachineDetect": false,
"campaignType": "voice"
}'
```
## Headers
| **Header** | **Description** | **Required/Optional** |
| ----------- | ----------------------------- | --------------------- |
| `auth` | JWT token for authentication. | required |
| `iid` | The Application Id. | required |
| `accountId` | The Account Id. | required |
## Body Parameters
| **Parameter** | **Description** | **Type** |
| ---------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------ |
| `name` | Name of the campaign. Used to identify it in the Platform. The name must be a maximum of 48 characters. | string, required |
| `description` | Description of the campaign's purpose. Helpful for internal context. The description must be a maximum of 256 characters. | string, required |
| `contactLists` | List of contact list names (must be created beforehand in Kore.ai). | array\[string], required |
| `priority` | Campaign priority. Higher values indicate higher execution priority. Priority must be one of the following: 1, 2, 3, 4, or 5. | string, required |
| `dialingMode` | Dialing mode defines how calls are handled. Valid values are: Agentless, Progressive, or Preview. | string, required |
| `dialingStrategy.callerId.phoneNumber` | Phone number shown as the caller ID to the recipient. | string, required |
| `dialingStrategy.callingHours.frequency` | Frequency of calling hours. Must be one of: WEEKLY, DAILY, or CUSTOM. | string, required |
| `dialingStrategy.callingHours.timezone` | Timezone used for enforcing calling windows. | string, required |
| `dialingStrategy.callingHours.days` | List of allowed calling time blocks. Each object should include: day (MO, TU, WE, TH, FR, SA, SU), start (for example, 9:00 AM), and end (for example, 6:00 PM). You can define multiple entries for different days and time slots. | array\[object], required |
| `dialingStrategy.dialingOrder` | Order of dialing, such as First In First Out (FIFO) or Last In First Out (LIFO). | string, required |
| `dialingStrategy.maxAttemptsPerRecord` | Maximum number of call attempts per contact. Must be between 1 and 100. | number, required |
| `dialingStrategy.defaultRetryPeriod` | Time in minutes to wait between retries. Must be between 1 and 1440. | number, required |
| `dialingStrategy.maxRingTime` | Maximum ring duration in seconds before disconnecting. Must be between 5 and 120. | number, required |
| `experienceFlowName` | Name of the voice flow (bot or IVR) used to interact with the user. | string, required |
| `enableMachineDetect` | Enables detection of answering machines or voicemails. Valid values: true or false. | boolean, required |
| `campaignType` | Type of campaign. Must be either voice or sms. | string, required |
## Sample Response
```json theme={null}
{
"status": "success",
"message": "Campaign Product Feedback Voice Campaign creation in progress",
"data": {
"name": "Product Feedback Voice Campaign",
"lname": "product feedback voice campaign",
"description": "This voice campaign collects quick feedback on recent purchases. It asks brief questions on satisfaction, usage, and suggestions to help improve future products and customer experience.",
"priority": "5",
"dialingMode": "Agentless",
"dialingStrategy": {
"callerId": {
"phoneNumber": "+15123456789"
},
"callingHours": {
"frequency": "WEEKLY",
"days": [
{
"start": "9:00 AM",
"end": "6:00 PM",
"day": "MO"
},
{
"start": "9:00 AM",
"end": "6:00 PM",
"day": "TU"
},
{
"start": "9:00 AM",
"end": "6:00 PM",
"day": "WE"
},
{
"start": "9:00 AM",
"end": "6:00 PM",
"day": "TH"
},
{
"start": "9:00 AM",
"end": "6:00 PM",
"day": "FR"
}
],
"timezone": "Asia/Kolkata"
},
"dialingOrder": "FIFO",
"maxAttemptsPerRecord": 3,
"defaultRetryPeriod": 10,
"maxRingTime": 30
},
"experienceFlow": "cf-ecfa3927-eabc-52c4-8373-8a0b75d57955",
"status": "Preparing",
"createdAt": "2025-06-26T10:31:37.861Z",
"updatedAt": "2025-06-26T10:31:37.861Z",
"id": "cd-34696b5-94e3-4e6e-a40a-505ca005xxxx",
"contactLists": [
"Recent Buyers - Q2 2025"
],
"enableMachineDetect": false
}
}
```
## Response Body Parameters
| **Parameter** | **Description** | **Type** |
| ------------------------------------------------ | ----------------------------------------------------------------- | --------------- |
| `status` | Indicates the overall response status. Example: `"success"` | string |
| `message` | Descriptive message about the result. | string |
| `data` | Contains the campaign configuration details. | object |
| `data.name` | Display name of the campaign. | string |
| `data.lname` | Lowercase name of the campaign, used internally. | string |
| `data.description` | Description of the campaign purpose and functionality. | string |
| `data.priority` | Campaign priority level. | string |
| `data.dialingMode` | Dialing mode used for the campaign. Example: `"Agentless"` | string |
| `data.dialingStrategy` | Defines dialing strategy configuration. | object |
| `data.dialingStrategy.callerId.phoneNumber` | Caller ID phone number used for outbound calls. | string |
| `data.dialingStrategy.callingHours` | Defines the allowed calling hours and schedule. | object |
| `data.dialingStrategy.callingHours.frequency` | Calling frequency. Example: `"WEEKLY"` | string |
| `data.dialingStrategy.callingHours.days` | Daily schedules with start/end time and day. | array of object |
| `data.dialingStrategy.callingHours.days[].start` | Start time of calling window. (hh:mm AM/PM) | string |
| `data.dialingStrategy.callingHours.days[].end` | End time of calling window. (hh:mm AM/PM) | string |
| `data.dialingStrategy.callingHours.days[].day` | Day of the week. (2-letter) Example: `"MO"`, `"TU"` | string |
| `data.dialingStrategy.callingHours.timezone` | Timezone used for the calling schedule. Example: `"Asia/Kolkata"` | string |
| `data.dialingStrategy.dialingOrder` | Order in which records are dialed. Example: `"FIFO"` | string |
| `data.dialingStrategy.maxAttemptsPerRecord` | Maximum retry attempts for each record. | integer |
| `data.dialingStrategy.defaultRetryPeriod` | Default wait time between retries. (minutes) | integer |
| `data.dialingStrategy.maxRingTime` | Maximum ring time before hanging up. (seconds) | integer |
| `data.experienceFlow` | Identifier of the experience flow used for automation. | string |
| `data.status` | Current state of the campaign. Example: `"Preparing"` | string |
| `data.createdAt` | Campaign creation timestamp. (ISO 8601) | string |
| `data.updatedAt` | Last updated timestamp. (ISO 8601) | string |
| `data.id` | Unique identifier for the campaign. | string |
| `data.contactLists` | Names of associated contact lists. | array of string |
| `data.enableMachineDetect` | Indicates whether machine detection is enabled. | boolean |