> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Get a Specific Agent [Back to API List](/ai-for-service/apis/contact-center/api-list) To retrieve the details of a particular agent with the given `botId` and `agent Id`. | **Method** | GET | | ----------------- | ------------------------------------------------------------------------------------------------------------------------------ | | **Endpoint** | `https://{{host}}/agentassist/api/v1/public/{{botId}}/agents/{{agentId}}` | | **Content Type** | `application/json` | | **Authorization** | `auth: {{JWT}}` See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token) | | **API Scope** | SmartAssist Analytics | ## Path Parameters | **Parameter** | **Description** | **Type** | | ------------- | ------------------------------------------------------------------------------------------------------------- | ---------------- | | host | Environment URL, for example, `https://platform.kore.ai` | string, required | | botId | botId or streamId. You can get it from the App Settings page. | string, required | | agentId | The Agent Id of the particular agent whose details are being retrieved. You can get this from agents GET API. | string, required | ## Sample Request ``` curl --location 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agents/{{agentId}}' \ --header 'accept: application/json' \ --header 'auth: {{Your_JWT_token}}' \ --header 'accountId: {{accountId}}' ``` ## Header Parameters | **Parameter** | **Description** | **Type** | | ------------- | ---------------------------------------------------------------------------------- | ---------------- | | accept | Specifies the expected response format. Use application/json to receive JSON data. | string, required | | auth | JWT token used to authenticate the request. | string, required | | accountId | Unique identifier of the account associated with the request context. | string, required | ## Sample Response ```json theme={null} { "firstName": "John", "lastName": "Doe", "fullName": "John Doe", "lFullName": "JDoe", "emailId": "john.doe@example.com", "nickName": "", "profImage": "no-avatar", "phoneNumber": "", "userId": "u-a1a49996-1817-5ce8-bf7b-e9a75d47xxxx", "accountId": "667e787ac78a65971ba8xxxx", "isAccountOwner": false, "orgId": "o-ba2d50ac-e797-56f2-abfa-2f2c937dxxxx", "customId": "", "agentGroups": [ { "groupId": "ag-937a281-0b54-42ea-80b2-ae914c2dxxxx", "role": "agent", "name": "Default Group" } ], "canSupportChat": true, "canSupportCase": false, "maxCaseSupport": 0, "maxTaskSupport": 0, "canSupportVoiceMail": false, "maxVoiceMailSupport": 5, "chatLanguageSupport": [ { "language": "en", "proficiency": "expert", "isActive": true } ], "caseLanguageSupport": [ { "language": "en", "proficiency": "expert", "isActive": true } ], "canSupportVoice": true, "voiceLanguageSupport": [ { "language": "en", "proficiency": "expert", "isActive": true } ], "maxDigitalConvoLimit": 6, "attachmentsEnabled": true, "emojisEnabled": true, "createdBy": "u-e2103f0d-e995-5a58-842a-52f1b7a4xxxx", "status": "ACTIVE", "roleId": "667e787ac78a65971ba8xxxx", "iId": "st-8e86fcaf-1500-5bc1-890b-1a9c493dxxxx", "desktopLayouts": [ { "id": "ly-d63aadd-be95-4b02-b40b-6cabe9a3xxxx", "isDefault": true } ], "cmLayouts": [], "voiceSupport": [ { "type": "campaigns", "isEnabled": false } ], "maxDigitalChatSupport": 2, "maxEmailChatSupport": 2, "maxMessagingChatSupport": 2, "markedAutoAway": false, "dAgentGroups": [], "lastOnlineAt": "2025-11-19T07:02:47.264Z", "createdAt": "2025-11-19T07:02:47.241Z", "updatedAt": "2025-11-19T07:19:54.470Z", "onlineStatus": "Offline", "onlineStatusType": "OFFLINE", "sipURI": "sip:support_production_a-3aeb689-a8b4-4dca-8954-9705ea04xxxx@unifiedxo-eu-prod-savg.kore.ai:5060", "isChannelUpdatedByAgent": false, "profImageUrl": "no-avatar", "id": "a-3aeb689-a8b4-4dca-8954-9705ea04xxxx", "name": "John Doe", "addresses": [ "wss://eu-savg-sbc1.kore.ai:8443", "wss://eu-savg-sbc2.kore.ai:8443" ], "iceServers": [ { "url": "stun:global.stun.twilio.com:3478", "urls": "stun:global.stun.twilio.com:3478" }, { "credential": "aMFlLMjlOFuTAxlRWYOK25aVXddXOa1zSbBU0jQmxxxx", "url": "turn:global.turn.twilio.com:3478?transport=udp", "urls": "turn:global.turn.twilio.com:3478?transport=udp", "username": "87f6e016bdff9d4ef869729a1783f65ed4d0e197ff3dd53d149d39cf4e3cxxxx" } ], "domain": "example.com", "preferences": { "theme": "light" }, "role": "Agent", "skills": [], "queues": [], "internalChatPermission": true, "callRegion": "DE" } ``` ## Response Body Parameters | **Parameter** | **Description** | **Type** | | ------------------------------- | ------------------------------------------------ | --------------------- | | firstName | User's first name. | string | | lastName | User's last name. | string | | fullName | User's full name. | string | | lFullName | User's full name in lowercase. | string | | emailId | User's email address. | string | | nickName | User's nickname. | string | | profImage | Profile image identifier. | string | | phoneNumber | User's phone number. | string | | userId | Unique identifier of the user. | string | | accountId | Unique identifier of the account. | string | | isAccountOwner | Indicates if the user owns the account. | boolean | | orgId | Unique identifier of the organization. | string | | customId | Custom identifier. | string | | agentGroups | List of agent groups the user belongs to. | array(object) | | agentGroups.groupId | Group identifier. | string | | agentGroups.role | Assigned role in the group. | string | | agentGroups.name | Group name. | string | | canSupportChat | Indicates if the user can support chat. | boolean | | canSupportCase | Indicates if the user can support cases. | boolean | | maxCaseSupport | Maximum case capacity. | number | | maxTaskSupport | Maximum task capacity. | number | | canSupportVoiceMail | Indicates if the user can support voicemail. | boolean | | maxVoiceMailSupport | Maximum voicemail support limit. | number | | chatLanguageSupport | Supported chat languages. | array(object) | | chatLanguageSupport.language | Language code. | string | | chatLanguageSupport.proficiency | Language proficiency. | string | | chatLanguageSupport.isActive | Indicates if the language is active. | boolean | | caseLanguageSupport | Supported case languages. | array(object) | | canSupportVoice | Indicates if the user can support voice. | boolean | | voiceLanguageSupport | Supported voice languages. | array(object) | | maxDigitalConvoLimit | Maximum number of digital conversations. | number | | attachmentsEnabled | Indicates if attachments are enabled. | boolean | | emojisEnabled | Indicates if emojis are enabled. | boolean | | createdBy | User who created this user record. | string | | status | User status. | string | | roleId | Assigned role identifier. | string | | iId | Internal identifier. | string | | desktopLayouts | Assigned desktop layouts. | array(object) | | desktopLayouts.id | Layout ID. | string | | desktopLayouts.isDefault | Indicates if the layout is default. | boolean | | cmLayouts | Case-management layouts. | array | | voiceSupport | Voice support configuration. | array(object) | | voiceSupport.type | Voice support type. | string | | voiceSupport.isEnabled | Indicates if the voice support type is enabled. | boolean | | maxDigitalChatSupport | Maximum digital chat limit. | number | | maxEmailChatSupport | Maximum email chat limit. | number | | maxMessagingChatSupport | Maximum messaging chat limit. | number | | markedAutoAway | Indicates if the system marked the user as away. | boolean | | dAgentGroups | Additional dynamic agent groups. | array | | lastOnlineAt | Timestamp of last online activity. | string (ISO datetime) | | createdAt | User creation timestamp. | string (ISO datetime) | | updatedAt | User update timestamp. | string (ISO datetime) | | onlineStatus | User's online status. | string | | onlineStatusType | Online status type. | string | | sipURI | SIP URI assigned to the agent. | string | | isChannelUpdatedByAgent | Indicates if the agent updated the channel. | boolean | | profImageUrl | URL of the profile image. | string | | id | Unique internal identifier. | string | | name | Display name. | string | | addresses | WebSocket server addresses. | array(string) | | iceServers | ICE server list for voice/WebRTC. | array(object) | | iceServers.url | Server URL. | string | | iceServers.urls | Server URLs. | string | | iceServers.username | Username for TURN server. | string | | iceServers.credential | Credential for TURN server. | string | | domain | SIP/WebRTC domain. | string | | preferences | User preferences. | object | | preferences.theme | Preferred UI theme. | string | | role | User's functional role. | string | | skills | Assigned skills. | array | | queues | Assigned queues. | array | | internalChatPermission | Indicates if internal chat is allowed. | boolean | | callRegion | Region used for voice routing. | string |