> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Conversation Details

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# Get Conversation Details API

This API retrieves detailed information about a specific conversation session. It provides participant details, transfer history, queue activity, conversation status, notes, and dispositions.

| Method            | GET                                                                                                                             |
| :---------------- | :------------------------------------------------------------------------------------------------------------------------------ |
| **Endpoint**      | `https://{{host}}/agentassist/api/v1/public/{{botId}}/conversations/sessions/{{sessionId}}`                                     |
| **Content-Type**  | `application/json`                                                                                                              |
| **Authorization** | `auth: {{JWT}}` See [How to generate the JWT Token.](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token) |
| **API Scope**     | SmartAssist Analytics                                                                                                           |

## Path Parameters

| Parameter   | Description                                                             | Type             |
| :---------- | :---------------------------------------------------------------------- | :--------------- |
| `host`      | Environment URL, for example, `https://platform.kore.ai`                | string, required |
| `botId`     | Unique Bot ID (for example: `st-da6627e6-bb55-5e2f-80d3-92220e02xxxx`). | string, required |
| `sessionId` | Parent App Session ID (for example: `68a95e70fe5b8e806f8exxxx`).        | string, required |

## Sample Request

```bash theme={null}
curl --location --request GET 'https://{{host}}/agentassist/api/v1/public/{{botId}}/conversations/sessions/{{sessionId}}' \
--header 'accept: application/json, text/plain, */*' \
--header 'accept-language: en-US,en;q=0.9' \
--header 'accountid: {{accountId}}' \
--header 'app-language: en' \
--header 'content-type: application/json;charset=UTF-8' \
--header 'referer: https://staging-smartassist.kore.ai/smartassist/config/queues' \
--header 'auth: <JWT-token>' \
--data '{
    "startDate":"2024-10-24",
    "endDate":"2024-10-28",
    "timeZoneOffset": -330
}'
```

## Header Parameters

| Header      | Description                                          | Optional/Required |
| :---------- | :--------------------------------------------------- | :---------------- |
| `accept`    | Supported response type. Must be `application/json`. | Required          |
| `accountid` | Identifies the customer account.                     | Required          |

## Request Body Parameters

| Parameter        | Description                                       | Type             |
| :--------------- | :------------------------------------------------ | :--------------- |
| `startDate`      | Start date filter in `YYYY-MM-DD` format.         | string, optional |
| `endDate`        | End date filter in `YYYY-MM-DD` format.           | string, optional |
| `timeZoneOffset` | Time zone offset in minutes (for IST use `-330`). | number, optional |

## Sample Response

```json theme={null}
{
  "_id": "c-ab4eb09-8dba-4db8-9176-b0ee670dxxxx",
  "participants": [
    {
      "queueId": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
      "queueStartTime": "2025-08-23T06:23:45.100Z",
      "queueName": "Default Queue",
      "agentId": "u-4149b5e5-9bbd-502d-b0ab-bfbd01d6xxxx",
      "name": "SmartAssist QA",
      "status": "INACTIVE",
      "assignedAt": "2025-08-23T06:23:45.595Z",
      "startTimeStamp": "2025-08-23T06:23:55.593Z",
      "conversationTransferred": true,
      "reason": "OVERDUE",
      "endTimeStamp": "2025-08-23T06:27:13.724Z"
    },
    {
      "queueId": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
      "queueStartTime": "2025-08-23T06:27:13.707Z",
      "queueName": "Default Queue",
      "agentId": "u-4149b5e5-9bbd-502d-b0ab-bfbd01d6xxxx",
      "name": "SmartAssist QA",
      "status": "ACTIVE",
      "assignedAt": "2025-08-23T06:33:49.658Z",
      "startTimeStamp": "2025-08-23T06:33:52.136Z",
      "endTimeStamp": "2025-08-23T06:33:54.960Z",
      "endedChat": true
    }
  ],
  "transferDetails": [
    {
      "fromQueue": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
      "transferredByAgentName": "SmartAssist QA",
      "transferredType": "QUEUE",
      "transferredTo": [
        {
          "id": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
          "name": "Default Queue",
          "type": "QUEUE"
        }
      ],
      "priority": "HIGHEST",
      "transferredAt": "2025-08-23T06:27:13.707Z",
      "systemTransferReason": "OVERDUE",
      "systemTransfer": true
    }
  ],
  "conversationType": "livechat",
  "status": "CLOSED",
  "summary": [
    "The customer was initially connected ... highest priority. The customer was asked to stand by while being transferred to the new queue."
  ],
  "dispositions": {
    "status": "Resolved",
    "remarks": "The customer was initially connected ... advising the customer to reach out again if further assistance is needed.",
    "dispositionSets": [
      { "dispositionsSet": "Resolution", "dispositionCodes": "Resolved" },
      { "dispositionsSet": "Custom", "dispositionCodes": "ThroughWeb" }
    ],
    "metaStatus": "AGENT_CLOSED"
  },
  "userInfo": {
    "firstName": "Test",
    "lastName": "User",
    "email": "john.doe@example.com",
    "phoneNumber": "9999999999",
    "activationStatus": "active"
  }
}
```

## Response Body Parameters

| Parameter          | Description                                                        | Type   |
| :----------------- | :----------------------------------------------------------------- | :----- |
| `_id`              | Unique conversation ID.                                            | String |
| `participants`     | List of agents or participants in the conversation.                | Array  |
| `transferDetails`  | Details of conversation transfer between queues/agents.            | Array  |
| `conversationType` | Type of conversation (for example: `livechat`).                    | String |
| `status`           | Current conversation status (for example: `CLOSED`).               | String |
| `summary`          | Generated summary of the conversation.                             | Array  |
| `dispositions`     | Contains final status, remarks, and disposition codes.             | Object |
| `userInfo`         | End-user profile details including name, email, phone, and status. | Object |
| `notes`            | Internal agent notes captured during the conversation.             | Array  |