> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Historical Agent Status Summary [Back to API List](/ai-for-service/apis/contact-center/api-list) # Historical Agent Status Summary To retrieve the self reported status (available, busy, away, etc.) and ACD status (interacting, idle) of every agent for each bucket in the given time interval. | Method | POST | | :--------------- | :----------------------------------------------------------------------------------------------------------------------------- | | **Endpoint** | `https://{{host}}/agentassist/api/public/analytics/1.1/account/{{accountId}}/userstatus` | | **Content Type** | `application/json` | | Authorization | `auth: {{JWT}}` See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token) | | **API Scope** | SmartAssist Analytics | ## Query Parameters | Parameter | Description | Type | | :---------- | :------------------------------------------------------------------------- | :---------------- | | `host` | The Environment URL. For example, `https://platform.kore.ai` | string, required | | `accountId` | The accountId | string, required | | `limit` | Number of agents to be displayed in the response. Default: 50. Example: 50 | integer, optional | | `offset` | Number of response documents needed to be skipped. Default: 0 | integer, optional | ## Sample Request ```bash theme={null} curl --location --request POST 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/userstatus' \ --header 'auth: {jwt-code}' \ --header 'Content-Type: application/json' \ --header 'IId: {{IId}}' \ --data-raw '{ "filter":{ "agents":["jsmith@domain.com","username@domain.com"], "dateFilter":{ "startDate":"2022-08-25", "endDate":"2022-08-26", "timeZoneOffSet": -330 } }, "granularity":PT30M } ``` ## Header Parameters | Header | Description | Type | | :------------- | :------------------------------------------------------------------------------- | :------- | | `auth` | JWT authentication token. For example, `{jwt-code}` | required | | `Content-Type` | Request body format. For example, `application/json` | required | | `IId` | Stream or application ID. For example, `st-e19dd469-90f5-5655-b0b2-858de901xxxx` | required | ## Request Body Parameters | Parameter | Description | Type | | :--------------- | :-------------------------------------------------------------------------------------------------------------------------------- | :--------------- | | `filter` | Object with agents and date filter as the fields. It contains the following details to filter the result set. | Required | | `agents` | The Email Ids of the agents. | string, optional | | `dateFilter` | Object with start date, end date, and time zone offset as the fields. It contains the following details to filter the result set. | required | | `startDate` | The start date from which the records need to be considered. The date format is: `yyyy-mm-dd`. For example, `2022-08-25`. | date, required | | `endDate` | The end date from which the records need to be considered. The date format is: `yyyy-mm-dd`. For example, `2022-08-25`. | date, required | | `timeZoneOffSet` | The time zone offset. For example, `-330,630,-500`. | number, optional | | `granularity` | The ISO-8601 format is the input. For example, `PT15M, PT30M, PT1H, PT2H, PT4H, PT8H, PT12H, PT24H`. | String, Required | ## Sample Response ```json theme={null} { "hasMore": true, "limit": 50, "offset": 0, "data": [ { "userId": "u-0572f8c7-970b-5c78-ab20-e9c1a10fxxxx", "firstName": "John", "lastName": "Doe", "email": "john.doe@example.com", "customId": "101010", "timeInterval": [] }, { "userId": "u-05ca6ec1-05d3-5915-b874-29f24aa4xxxx", "firstName": "Jane", "lastName": "Doe", "email": "jane.doe@example.com", "customId": "", "timeInterval": [] }, { "userId": "u-0dbab89e-b373-5dd2-8a9b-cf2d8e54xxxx", "firstName": "John", "lastName": "Doe", "email": "john.doe@example.com", "customId": "", "timeInterval": [] }, { "userId": "u-22948759-ced0-5cca-bbd3-abd91946xxxx", "firstName": "Jane", "lastName": "Doe", "email": "jane.doe@example.com", "customId": "12", "timeInterval": [] }, { "userId": "u-22ebdbd2-64b5-5ba9-9285-754276ecxxxx", "firstName": "John", "lastName": "Doe", "email": "john.doe@example.com", "customId": "", "timeInterval": [] }, { "userId": "u-29f05090-1440-5c80-8096-7eb47c07xxxx", "firstName": "Jane", "lastName": "Doe", "email": "jane.doe@example.com", "customId": "065582", "timeInterval": [] }, { "userId": "u-2b991240-7f3e-53a1-a09c-aba82a4cxxxx", "firstName": "John", "lastName": "Doe", "email": "john.doe@example.com", "customId": "505951", "timeInterval": [ { "startTime": "2022-12-12T00:00:00Z", "endTime": "2022-12-12T00:30:00Z", "status": [] }, { "startTime": "2022-12-12T00:30:00Z", "endTime": "2022-12-12T01:00:00Z", "status": [] }, { "startTime": "2022-12-12T01:00:00Z", "endTime": "2022-12-12T01:30:00Z", "status": [] }, { "startTime": "2022-12-12T01:30:00Z", "endTime": "2022-12-12T02:00:00Z", "status": [] }, { "startTime": "2022-12-12T02:00:00Z", "endTime": "2022-12-12T02:30:00Z", "status": [] }, { "startTime": "2022-12-12T02:30:00Z", "endTime": "2022-12-12T03:00:00Z", "status": [] }, { "startTime": "2022-12-12T03:00:00Z", "endTime": "2022-12-12T03:30:00Z", "status": [] }, { "startTime": "2022-12-12T03:30:00Z", "endTime": "2022-12-12T04:00:00Z", "status": [] }, { "startTime": "2022-12-12T04:00:00Z", "endTime": "2022-12-12T04:30:00Z", "status": [] }, { "startTime": "2022-12-12T04:30:00Z", "endTime": "2022-12-12T05:00:00Z", "status": [] }, { "startTime": "2022-12-12T05:00:00Z", "endTime": "2022-12-12T05:30:00Z", "status": [] }, { "startTime": "2022-12-12T05:30:00Z", "endTime": "2022-12-12T06:00:00Z", "status": [] }, { "startTime": "2022-12-12T06:00:00Z", "endTime": "2022-12-12T06:30:00Z", "status": [] }, { "startTime": "2022-12-12T06:30:00Z", "endTime": "2022-12-12T07:00:00Z", "status": [] }, { "startTime": "2022-12-12T07:00:00Z", "endTime": "2022-12-12T07:30:00Z", "status": [] }, { "startTime": "2022-12-12T07:30:00Z", "endTime": "2022-12-12T08:00:00Z", "status": [] }, { "startTime": "2022-12-12T08:00:00Z", "endTime": "2022-12-12T08:30:00Z", "status": [] }, { "startTime": "2022-12-12T08:30:00Z", "endTime": "2022-12-12T09:00:00Z", "status": [] }, { "startTime": "2022-12-12T09:00:00Z", "endTime": "2022-12-12T09:30:00Z", "status": [] }, { "startTime": "2022-12-12T09:30:00Z", "endTime": "2022-12-12T10:00:00Z", "status": [] }, { "startTime": "2022-12-12T10:00:00Z", "endTime": "2022-12-12T10:30:00Z", "status": [] }, { "startTime": "2022-12-12T10:30:00Z", "endTime": "2022-12-12T11:00:00Z", "status": [] }, { "startTime": "2022-12-12T11:00:00Z", "endTime": "2022-12-12T11:30:00Z", "status": [] }, { "startTime": "2022-12-12T11:30:00Z", "endTime": "2022-12-12T12:00:00Z", "status": [] }, { "startTime": "2022-12-12T12:00:00Z", "endTime": "2022-12-12T12:30:00Z", "status": [] }, { "startTime": "2022-12-12T12:30:00Z", "endTime": "2022-12-12T13:00:00Z", "status": [] }, { "startTime": "2022-12-12T13:00:00Z", "endTime": "2022-12-12T13:30:00Z", "status": [] }, { "startTime": "2022-12-12T13:30:00Z", "endTime": "2022-12-12T14:00:00Z", "status": [] }, { "startTime": "2022-12-12T14:00:00Z", "endTime": "2022-12-12T14:30:00Z", "status": [] }, { "startTime": "2022-12-12T14:30:00Z", "endTime": "2022-12-12T15:00:00Z", "status": [] }, { "startTime": "2022-12-12T15:00:00Z", "endTime": "2022-12-12T15:30:00Z", "status": [] }, { "startTime": "2022-12-12T15:30:00Z", "endTime": "2022-12-12T16:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "919 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "565 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "354 sec" } } ] }, { "startTime": "2022-12-12T16:00:00Z", "endTime": "2022-12-12T16:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-12T16:30:00Z", "endTime": "2022-12-12T17:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "71 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "1729 sec" } } ] }, { "startTime": "2022-12-12T17:00:00Z", "endTime": "2022-12-12T17:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "821 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "979 sec" } } ] }, { "startTime": "2022-12-12T17:30:00Z", "endTime": "2022-12-12T18:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } } ] }, { "startTime": "2022-12-12T18:00:00Z", "endTime": "2022-12-12T18:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1561 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "239 sec" } } ] }, { "startTime": "2022-12-12T18:30:00Z", "endTime": "2022-12-12T19:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "628 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "94 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "534 sec" } }, { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1172 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1172 sec" } } ] }, { "startTime": "2022-12-12T19:00:00Z", "endTime": "2022-12-12T19:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "887 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "887 sec" } }, { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "913 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "350 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "563 sec" } } ] }, { "startTime": "2022-12-12T19:30:00Z", "endTime": "2022-12-12T20:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1401 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "399 sec" } } ] }, { "startTime": "2022-12-12T20:00:00Z", "endTime": "2022-12-12T20:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } } ] }, { "startTime": "2022-12-12T20:30:00Z", "endTime": "2022-12-12T21:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } } ] }, { "startTime": "2022-12-12T21:00:00Z", "endTime": "2022-12-12T21:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } } ] }, { "startTime": "2022-12-12T21:30:00Z", "endTime": "2022-12-12T22:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } } ] }, { "startTime": "2022-12-12T22:00:00Z", "endTime": "2022-12-12T22:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } } ] }, { "startTime": "2022-12-12T22:30:00Z", "endTime": "2022-12-12T23:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Available", "stats": { "sum": "87 sec" } }, { "metric": "AgentState", "value": "Available:Idle", "stats": { "sum": "87 sec" } }, { "metric": "AgentState", "value": "AVAILABLE:Interacting", "stats": { "sum": "0 sec" } }, { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1713 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1713 sec" } } ] }, { "startTime": "2022-12-12T23:00:00Z", "endTime": "2022-12-12T23:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-12T23:30:00Z", "endTime": "2022-12-13T00:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T00:00:00Z", "endTime": "2022-12-13T00:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T00:30:00Z", "endTime": "2022-12-13T01:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T01:00:00Z", "endTime": "2022-12-13T01:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T01:30:00Z", "endTime": "2022-12-13T02:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T02:00:00Z", "endTime": "2022-12-13T02:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T02:30:00Z", "endTime": "2022-12-13T03:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T03:00:00Z", "endTime": "2022-12-13T03:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T03:30:00Z", "endTime": "2022-12-13T04:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T04:00:00Z", "endTime": "2022-12-13T04:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T04:30:00Z", "endTime": "2022-12-13T05:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T05:00:00Z", "endTime": "2022-12-13T05:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T05:30:00Z", "endTime": "2022-12-13T06:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T06:00:00Z", "endTime": "2022-12-13T06:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T06:30:00Z", "endTime": "2022-12-13T07:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T07:00:00Z", "endTime": "2022-12-13T07:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T07:30:00Z", "endTime": "2022-12-13T08:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T08:00:00Z", "endTime": "2022-12-13T08:30:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T08:30:00Z", "endTime": "2022-12-13T09:00:00Z", "status": [ { "metric": "AgentStatus", "value": "Away", "stats": { "sum": "1800 sec" } }, { "metric": "AgentState", "value": "Away:Idle", "stats": { "sum": "0 sec" } }, { "metric": "AgentState", "value": "AWAY:Interacting", "stats": { "sum": "1800 sec" } } ] }, { "startTime": "2022-12-13T09:00:00Z", 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