> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Queue Size

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# Queue Size

To get the queueDetails by giving queueId and filters with the given `streamId`.

| **Method**        | POST                                                                                                                           |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| **Endpoint**      | `https://{host}/agentassist/api/v1/public/{{streamId}}/monitor/queueStatsById/{{queueId}}`                                     |
| **Content Type**  | `application/json`                                                                                                             |
| **Authorization** | `auth: {{JWT}}` See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token) |
| **API Scope**     | SmartAssist Analytics                                                                                                          |

## Query Parameters

| **PARAMETER** | **DESCRIPTION**                                               | **TYPE**         |
| ------------- | ------------------------------------------------------------- | ---------------- |
| Host          | The Environment URL. For example, `https://platform.kore.ai`  | string, required |
| queueId       | You can get the queueId in the /queues GET API.               | string, required |
| streamId      | botId or streamId. You can get it from the App Settings page. | string, required |

## Sample Request

```bash theme={null}
curl --location 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/monitor/queueStatsById/{{queueId}}/' \
--header 'auth: <token>' \
--header 'accountId: {{accountId}}' \
--header 'Content-Type: application/json' \
--data '{
"languages": ["en", "es"],
"channels": ["rtm", "msteams"]
}'
```

## Header Parameters

| **Header**     | **Description**                                      | **Optional/Required** |
| -------------- | ---------------------------------------------------- | --------------------- |
| `accountid`    | Unique account identifier.                           | Required              |
| `auth`         | JWT authentication token.                            | Required              |
| `content-type` | Request body format (application/json;charset=UTF-8) | Required              |

## Request Parameters

| **PARAMETER** | **DESCRIPTION**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | **REQUIRED/OPTIONAL** | **TYPE**         |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------- | ---------------- |
| Channels      | To filter the results based on the channel. Only Contact Center AI supported channels can be given and should be selected from the following: \["rtm", "ivr", "sms", "slack", "facebook", "kore", "spark", "msteams", "twitter", "telegram", "wfacebook", "ringcentral", "jabber", "yammer", "whatsapp", "line", "liveperson", "mattermost", "wechat", "web-sdk", "rcs", "unblu", "audiocodes", "alexa", "twiliovoice", "ivrVoice", "korevg", "email", "emailConnect"], "rtm" : Web/Mobile Client channel, "ivr" : agent ai channel                                                                                                                                                                                                                                                                          | optional              | array of strings |
| Languages     | To filter the results based on the bot language, that is, interaction language with the bot. Only Contact Center AI supported languages can be selected and should be selected from the following: \["en", "de", "es", "fr", "pt", "it", "zh\_cn", "zh\_tw", "id", "ko", "nl", "ja", "ar", "fi", "ru", 'pl", "uk", "sv", "kk", "nb", "hi", "te", "ta", "mr", "ca", "sl", "ge" ] Here "en" : English "de" : German "es" : spanish "fr" : french "pt" : Portuguese "it" : Indonesian "zh\_cn" : Chinese "zh\_tw" : "id" : Indonesian "ko" : Korean "nl" : Dutch "ja" : Japanese "ar" : Arabic "fi" : Finnish "ru" : Russian "pl" : Polish "uk" : Ukrainian "sv" : Swedish "kk" : Kazakh "nb" : Norwegian "hi" : Hindi "te" : Telugu "ta" : Tamil "mr" : Marathi "ca" : Catalan "sl" : Slovenian "ge" : Georgia | optional              | array of strings |

## Sample Response

```
[
    {
        "queueId": "qu-aa16c29-08b2-4948-aa00-a6a3547exxxx",
        "queueName": "Default Queue",
        "skills": [],
        "waiting": 0,
        "engaged": 0,
        "dropOff": 44,
        "agentStatus": {
            "available": 1,
            "offline": 0,
            "busy": 0,
            "away": 0
        },
        "noOfAgents": 1,
        "queueSummary": {
            "avgWait": 0,
            "maxWait": 0,
            "ASA": 0  // ASA - Average Speed to Answer
        }
    }
]
```