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# Contact Center AI - API Rate Limits

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Contact Center AI enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. It helps prevent a single user or service from consuming disproportionate resources that could degrade the service for others.

Requests are monitored against a sixty-second limit. As long as the limit is not exceeded, the account/application can continue making requests.

When the rate limit is exceeded, subsequent requests will fail with the following error message:

*"You've exceeded the per-minute rate limit. Please wait for sometime before retrying."*

## API Rate Limit Matrix

| **Enforcement Level** | **Rate Limit** | **API List**                                                                                                                                                                                                                                                                                                                                                                                          |
| --------------------- | -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| account               | 60 per minute  | **Analytics and Reporting APIs**, **Agent Creation APIs**, **Skills APIs**, **Skill Group APIs**, **Agent Group APIs**, **Contacts Public APIs**, **Import/Export Data APIs**, **Transfer Conversation APIs**, **Queue Management APIs**, **WFM APIs**, **Hours of Operation API**, **Voice Gateway APIs**, **Campaign Management APIs** — see the full list in the Contact Center API documentation. |

## Best Practices

* Spread out calls evenly to avoid traffic spikes.
* Use filters to limit the data response size and avoid calls that request overlapping data.
* When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.

Need a higher or custom rolling Rate Limit? Contact support.