> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Auto QA Reporting API
[Back to API List](/ai-for-service/apis/quality-ai/api-list)
The Auto QA Score Reporting API returns interaction-level evaluation data, including Auto QA scores, metric results, duration-based eligibility, and audit details, with support for contact direction (inbound/outbound).
It uses `duration_status` to indicate evaluation eligibility, supports date-range and pagination filters, and can include below-threshold interactions when requested. With direction-based evaluation, the API enables directional segmentation, applies direction-specific evaluation logic, and supports audit-level reporting.
| **METHOD** | **POST** |
| ------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Endpoint | `https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/scorereporting` |
| Content Type | `application/json` |
| Authorization | `auth: {{JWT}}` — See [How to generate the JWT Token](/ai-for-service/apis/automation/api-introduction#generating-the-jwt-token). |
| API Scope | Quality Management Analytics. |
## Header Parameters
| Parameter | Description | Type |
| -------------- | ------------------------------------------------------------------ | ---------------- |
| `Content-Type` | `application/json` | string, required |
| `accountId` | Unique account identifier. For example, `67a9ca06cf0e510a8632xxxx` | string, required |
| `orgId` | Unique identifier of the organization. | string, required |
| `auth` | JWT token used for authentication. | string, required |
## Path Parameters
| Parameter | Description | Type |
| ---------- | ---------------------------------------------------------------- | ---------------- |
| `host` | Environment URL. For example, `https://platform.kore.ai/` | string, required |
| `streamId` | `botId` or `streamId`. Retrieve this from the App Settings page. | string, required |
## Sample Request
```bash theme={null}
curl --location 'https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/scorereporting' \
--header 'accountId: {{accountId}}' \
--header 'auth: {{JWT_TOKEN}}' \
--header 'Content-Type: application/json' \
--header 'orgId: o-da5be4e0-8fbb-5229-ac20-9b1384ebxxxx' \
--data '{
"offset": 0,
"startDate": "2026-03-23 10:17:54",
"endDate": "2026-03-23 23:36:35",
"include_below_threshold": true,
"contact_direction": "inbound"
"limit": 100
}'
```
## Body Parameters
| Parameter | Description | Type |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | ----------------- |
| `offset` | Number of records to skip for pagination. | integer, optional |
| `startDate` | The start date from which records are retrieved. Use UTC format: `YYYY-MM-DDTHH:MM:SS.NNNZ`. For example, `2026-03-23 10:17:54`. | string, required |
| `endDate` | The end date to include records. Use UTC format: `YYYY-MM-DDTHH:MM:SS.NNNZ`. For example, `2026-03-23 23:00:35`. | string, required |
| `include_below_threshold` | When `true`, includes contacts marked Below Threshold in the response. Default: `false`. | string, required |
| `limit` | Number of records to retrieve per page (maximum `100`). | integer, optional |
| `contact_direction` | Filters results by `inbound` or `outbound`. | string, optional |
APIs exclude contacts below the threshold by default. An `include_below_threshold=true` parameter allows explicit inclusion for ad hoc analysis.
## Sample Response
```json theme={null}
{
"results": [
{
"conversationId": "c-0bba1c4-6d27-49d9-8557-9b0e8774xxxx",
"customConversationId": "UATTranscripts_Mar23b",
"contact_direction": "inbound",
"channel": "voice",
"audit_status": "audited",
"Queues": [
{
"Queue ID": "qu-c304439-3d79-4389-b1cb-014eb75axxxx",
"Queue Name": "Default Queue - Q1"
}
],
"Agents": [
{
"Agent ID": "a-424ea65-322b-47c1-8189-7200b64cxxxx",
"Agent Name": "John Doe"
}
],
"koreEvalutionScore": 77,
"supervisorAuditScore": 81,
"fatalErrorCount": 0,
"Language": "English",
"duration_status": "evaluated",
"evaluation_status": "pass",
"evaluatedAt": "2026-03-23 11:03:54",
"Metrics": [
{
"Metric ID": "em-44758b38-816c-557b-b6a9-2d2c6297xxxx",
"Metric Name": "UK Greeting Compliance Rate GEN",
"Metric Weight": 28,
"Metric Negative Weight": 27,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-dc5679bd-e6c4-548c-b650-21c5e83dxxxx",
"Metric Name": "UK Proper Sign-off GenAI",
"Metric Weight": 27,
"Metric Negative Weight": 26,
"Qualification": "YES",
"isFatalError": false
}
]
},
{
"conversationId": "c-8d43539-ae1e-473a-ad97-6bd2add4xxxx",
"contact_direction": "inbound",
"channel": "voice",
"audit_status": "not_audited",
"Queues": [
{
"Queue ID": "qu-c304439-3d79-4389-b1cb-014eb75axxxx",
"Queue Name": "Default Queue - Q1"
}
],
"Agents": [
{
"Agent ID": "a-a25ad66-638d-46c0-b4db-7e5a7360xxxx",
"Agent Name": "John Doe"
}
],
"koreEvalutionScore": null,
"supervisorAuditScore": null,
"fatalErrorCount": 0,
"Language": "English",
"duration_status": "below_threshold",
"evaluation_status": "not_evaluated",
"evaluatedAt": null,
"Metrics": [
{
"Metric ID": "em-44758b38-816c-557b-b6a9-2d2c6297xxxx",
"Metric Name": "UK Greeting Compliance Rate GEN",
"Metric Weight": 28,
"Metric Negative Weight": 27,
"isFatalError": false
}
]
}
],
"pagination": {
"offset": 0,
"limit": 100,
"totalResults": 21,
"hasMore": false,
"totalPages": 1
}
}
```
## Response Body Parameters
| Parameter | Description | Type |
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------- | ----------------- |
| `results` | List of conversation objects returned for the request. | array |
| `conversationId` | Unique system-generated identifier for the conversation. | string |
| `customConversationId` | Custom identifier provided at ingestion time; present only when set during upload. | string |
| `queues` | List of queue objects associated with the conversation. | array |
| `queueId` | Unique identifier for the queue. | string |
| `queueName` | Name of the queue. | string |
| `agents` | List of agents who participated in the conversation; multiple agents may exist per conversation. | array |
| `agentId` | Unique identifier for the agent. | string |
| `agentName` | Name of the agent. | string |
| `koreEvaluationScore` | Auto QA score (-100 to 100); returns `null` for `below-threshold` or `unavailable duration`. | number or null |
| `fatalErrorCount` | Number of fatal metric failures; returns `0` when none are present. If a fatal error occurs, `koreEvaluationScore` is set to `0`. | integer |
| `language` | Conversation language. | string |
| `metrics` | List of evaluation metric objects applied to the conversation. | array |
| `metricId` | Unique identifier for the evaluation metric. | string |
| `metricName` | Name of the evaluation metric as configured in the evaluation form. | string |
| `metricWeight` | Positive weight assigned to the metric. | number |
| `metricNegativeWeight` | Negative weight assigned; returns `0` when not configured. | number |
| `qualification` | Agent outcome for the metric (`YES`, `NO`, `NA`); present only when `duration_status` is `evaluated`. | string (enum) |
| `isFatalError` | Indicates whether the metric is fatal and not met; if `true`, `koreEvaluationScore` is set to `0`. | boolean |
| `duration_status` | Evaluation eligibility status (`evaluated`, `below_threshold`, `duration_unavailable`). | string (enum) |
| `evaluation_status` | Overall evaluation result (`pass`, `fail`, `not_evaluated`). | string (enum) |
| `audit_status` | Status of audit assignment or completion; returns `null` if unavailable. | string or null |
| `contact_direction` | Resolved interaction direction (`inbound` or `outbound`). | string (enum) |
| `is_direction_defaulted` | Indicates whether direction was system-inferred (`true`) or provided at ingestion (`false`). | boolean or null |
| `channel` | Interaction channel (`voice` or `chat`). | string |
| `auditor` | Name of the auditor. | string or null |
| `AuditStatus` | Audit workflow status (`Audited`, `Assigned`, `Not Assigned`). | string |
| `AuditScore` | Score assigned during audit evaluation; returned only when completed. | number (optional) |
| `audit_date` | Timestamp of audit completion. | DateTime or null |
| `evaluatedAt` | Timestamp when Auto QA evaluation was completed. | DateTime or null |
| `totalResults` | Total number of conversation records matching the request. | integer |
| `totalPages` | Total number of pages based on page size. | integer |
| `hasMore` | Indicates whether additional pages exist. | boolean |
| `results` | A list of conversation objects. | array |
Contacts ingested before the minimum duration threshold feature is enabled return `null` for `duration_status`.