> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Automation How-To Guides

Refer to the task-based guides for common automation scenarios. Each guide walks through a specific configuration or integration pattern—covering user personalization, data handling, channel integrations, and AI-powered workflows.

## How-To Guides

| Guide                                                                                                                                                       | Description                                                                                                                                                                                |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| [Personalize Experience for New and Returning Users](/ai-for-service/automation/how-tos/new-and-returning-users)                                            | Use the `isReturningUser` flag to apply different business logic based on whether a user is new or has interacted with the AI Agent before.                                                |
| [Access Original PII Data](/ai-for-service/automation/how-tos/access-original-pii-data)                                                                     | Retrieve original (unmasked) PII values from the protected vault for use in user confirmation prompts or backend service calls.                                                            |
| [Use Agent Node and Search AI to Generate Answers](/ai-for-service/automation/how-tos/use-agentnode-and-searchai-to-generate-answers)                       | Configure the Agent Node to query Search AI for indexed website and PDF content, enabling accurate, multi-turn responses grounded in your verified content.                                |
| [Share Metadata from AI for Service to Agent Platform](/ai-for-service/automation/how-tos/share-metadata-ais-to-agent-platform)                             | Pass session context—such as user preferences, channel details, and order information—from AI for Service to the Agent Platform for personalized, context-aware agent responses.           |
| [Proactive Notifications with Interactive Elements in MS Teams](/ai-for-service/automation/how-tos/proactive-notification-api-interactive-element-ms-teams) | Send proactive notifications to MS Teams users with interactive Adaptive Card elements, including buttons and rich text, using the Proactive Notifications API.                            |
| [Include an Image in an Outbound Twilio SMS (MMS)](/ai-for-service/automation/how-tos/how-do-i-include-an-image-in-an-outbound-twilio-sms-mms)              | Use the `MediaUrl` parameter in the Twilio SMS channel to attach an image to an outbound message.                                                                                          |
| [Using nlMeta](/ai-for-service/automation/how-tos/using-nlmeta)                                                                                             | Programmatically control conversation flow by triggering intents, pre-populating entity values, and overriding NLP detection using the `nlMeta` object via BotKit, Web SDK, or Widget SDK. |

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