> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Proactive Notifications with Interactive Elements in MS Teams
[Back to How-to Guides](/ai-for-service/automation/how-tos/guide)
Proactive Notifications let you send timely, relevant updates to users. For the MS Teams channel, you can include interactive elements—such as buttons or links—in the notification payload using Adaptive Cards.
## Payload Structure
The API payload includes a `message` component with the following fields:
| Field | Value |
| ------ | ---------------------------------------------- |
| `type` | `script` |
| `val` | A stringified JSON Adaptive Card for MS Teams. |
The Adaptive Card can include:
* An image (such as a company logo).
* Text blocks for status, description, value, and date.
* An action button (for example, to reopen a ticket).
## Sample API Request
```bash theme={null}
curl --location 'https://bots.kore.ai/api/public/bot/{{BotID}}/notify' \
--header 'Content-Type: application/json' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
--data-raw '{
"channel": "msteams",
"userIdentityType": "resolve",
"message": {
"type": "script",
"val": "{\"type\":\"message\",\"speak\":\"\",\"attachments\":[{\"contentType\":\"application/vnd.microsoft.card.adaptive\",\"content\":{\"$schema\":\"https://adaptivecards.io/schemas/adaptive-card.json\",\"type\":\"AdaptiveCard\",\"version\":\"1.4\",\"body\":[{\"type\":\"ColumnSet\",\"id\":\"idx0\",\"columns\":[{\"type\":\"Column\",\"items\":[{\"type\":\"Image\",\"style\":\"Person\",\"url\":\"https://lever-client-logos.s3.amazonaws.com/965b74f1-3802-484a-9511-459bbdaccb55-1572990729555.png\",\"size\":\"Medium\"}],\"width\":\"auto\"},{\"type\":\"Column\",\"items\":[{\"type\":\"TextBlock\",\"text\":\"Status: **Closed**\",\"spacing\":\"small\",\"wrap\":true},{\"type\":\"TextBlock\",\"text\":\"Description: GDC Sow for development for Golden Fortress\",\"spacing\":\"Small\",\"separator\":true,\"wrap\":true},{\"type\":\"TextBlock\",\"spacing\":\"small\",\"text\":\"Total Value: 33615.00\",\"wrap\":true},{\"type\":\"TextBlock\",\"spacing\":\"small\",\"text\":\"Creation Date: 2021-08-15T16:24:17-07:0\",\"wrap\":true}],\"width\":\"stretch\"},{\"type\":\"Column\",\"items\":[{\"type\":\"ActionSet\",\"actions\":[{\"type\":\"Action.Submit\",\"title\":\"1190148660\",\"data\":{\"msteams\":{\"type\":\"imBack\",\"value\":\"Reopen ticket number INC03004614\"}}}],\"spacing\":\"None\",\"horizontalAlignment\":\"Right\",\"separator\":true}],\"width\":\"auto\",\"spacing\":\"Small\"}],\"separator\":true,\"spacing\":\"Large\"}]}}]}"
},
"identities": [
"john.doe@example.com",
"jane.doe@example.com"
]
}'
```
## Sample Notification
***