> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Create a Ticket in Zendesk Using AI Agent
Use the **Create a Ticket** dialog template to add Zendesk ticket management to your AI Agent. The agent can guide users through ticket creation for complex issues, during non-office hours, or when live support is unavailable.
## Overview
The process involves three steps:
1. [Link your Zendesk account](#step-1-link-your-zendesk-account)
2. [Install the Create a Ticket template](#step-2-install-the-create-a-ticket-template-for-zendesk)
3. [Train and test the dialog task](#step-3-train-and-test-the-dialog-task)
## Prerequisites
Before you start, have the following ready:
* Zendesk account credentials.
* User subdomain, email address, and API token for your Zendesk account.
***
## Step 1: Link Your Zendesk Account
1. Go to **Marketplace** in the left navigation and select **Zendesk** integration.
2. Click **Install** at the top right.
3. Click the **Authenticate and Install** tab.
4. Select **Pre-authorize the Integration** and **Basic Auth**.
5. Under **Basic Auth**, enter the following:
| Field | Description |
| --------------- | --------------------------------------------------------------------------------- |
| User Sub Domain | Your Zendesk instance name. |
| User Email | Your Zendesk email, followed by `/token` (for example, `john@example.com/token`). |
| API Token | Your Zendesk API token. |
6. Click **Proceed**. The **Integration Installed Successfully** confirmation is displayed.
***
## Step 2: Install the 'Create a Ticket' Template for Zendesk
1. Go to **Marketplace** and select the **Create a Ticket for Zendesk** dialog template.
2. Click **Install**.
3. Fill in the dialog task details:
| Field | Description |
| --------------------- | ----------------------------------------------------------------------------------------------- |
| Name | Name of the dialog. |
| Description | Description of the dialog. |
| Utterances | Phrases that trigger this dialog. |
| Channel Experiences | Channel-specific behavior settings. |
| Create a Ticket Setup | Ticket fields, follow-up actions, and details to capture (for example, order ID or booking ID). |
4. Click **Finish**. The dialog task is auto-created and listed under **Automation AI** > **Use Cases** > **Dialogs**.
***
## Step 3: Train and Test the Dialog Task
1. Click the **Test** icon.
2. Select a conversation type (Voice or Chat).
3. Click **Train** to process untrained utterances.
4. Follow the prompts in the App console to create a ticket.
5. Enter ticket details when prompted.
6. The ticket is created in Zendesk. Click **View Ticket Details** in the app console to view it in Zendesk.
7. [Publish your app](/ai-for-service/deployment/publishing-app#publishing-an-agent) to make this capability available to end users.