> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge AI

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Knowledge AI (Knowledge Graph, or KG) converts static FAQ content into an intelligent conversational experience. Instead of flat question-answer pairs, it lets you build a structured ontology or use an LLM-based model—so your assistant can handle natural language queries accurately.

**Two KG types are available:**

| Type                  | Description                                                                                                                                        |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Ontology-based KG** | Build a hierarchical domain structure. Associate questions with terms, synonyms, and ML-enabled traits. Best for structured, well-defined domains. |
| **Few-Shot KG**       | Uses Kore.ai's LLM for semantic similarity matching. No ontology required—add all FAQs to the root node. Reduces build and maintenance overhead.   |

See [Knowledge Graph Overview](/ai-for-service/automation/knowledge-ai/knowledge-graph-overview) for a full feature comparison and setup details.

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