> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Intent Discovery
[Back to NLP Topics](/ai-for-service/automation/natural-language/nlp-topics)
Intent Discovery auto-extracts popular intents from historical conversation transcripts. Use it to accelerate bot development by surfacing intents you may have missed, then add them as new dialog tasks/FAQs or use their utterances to train existing ones.
Available for English language and Enterprise users only.
**Go to:** Automation AI > Tools > **Intent Discovery**
***
## Workflow
1. **Create a Project** — Organize intent discovery by business use case.
2. **Upload Transcripts** — Upload historical conversation CSV files.
3. **Extract Intents** — Platform auto-identifies intents and qualified utterances.
4. **Train the Utterances** — Add new intents or train existing dialogs/FAQs.
***
## Create a Project
1. Go to **Automation AI > Tools > Intent Discovery**.
2. Click **Create Project**.
3. Enter a **Name** (max 256 chars) and **Description** (max 1000 chars). Click **Proceed**.
The project landing page lists all projects with:
| Column | Description |
| --------------------- | ------------------------------------------------------------------------------------------------- |
| **Status** | No Files Uploaded / Intents Not Extracted / Intent Extraction In Progress / Intents Extracted |
| **Sessions** | Number of sessions from uploaded transcripts. |
| **Intents Extracted** | Count of extracted intents. |
| **Results** | Added Dialogs, Added FAQs, Trained Dialogs, Trained FAQs. Displays NA until extraction completes. |
Maximum 10 projects per app. Project name and description can be updated anytime.
***
## Upload Transcripts
### CSV File Format
All columns are required.
| Field | Description |
| ------------------ | ------------------------------------------------------------- |
| **Id** | Session ID. All messages in a session must share the same ID. |
| **Sender ID** | ID of the AI Agent or human agent. |
| **Other Party ID** | ID of the user. |
| **Direction** | `in` (user input) or `out` (agent response). |
| **Message** | The message content. |
| **Message Type** | `text` or `html`. |
| **Created on** | Date and time the message was sent/received. |
**Limits:** Up to 5 CSV files per project. Max 1 MB per file.
### Steps
1. Click **Upload Transcript** and select your CSV files.
2. After upload, click **Manage Transcripts** to view the file list with:
* File Name, Upload Time, Sessions count, Status (Conv. Extraction In-progress / Conversations Extracted / Intents Extracted / Invalid File / Upload Failed).
### View Conversations
After successful upload, the platform extracts conversations. Apply a **Date Filter** under **Contents** to browse session summaries (AI Agent message count, user message count). Delete individual conversations that are not useful.
### Delete a Transcript
Hover over any transcript row and click the **Delete** icon. Use this to remove incorrect or unneeded uploads.
***
## Extract Intents
1. Click **Extract Intents** in the Transcripts dialog box.
2. Wait for extraction to complete (time depends on file count and size).
3. The extracted intents list shows: Intent Name, Session Count, Qualified Utterances, Actions.
### View Extracted Intent Details
Click any intent row to open a detail panel showing:
* **Session ID** — Session ID and timestamp.
* **Utterances** — Up to 3 utterances shown per session; click the chip to expand all. You can bookmark utterances.
* **Status** — `Yet to Review` (default) or `Reviewed`.
* **View Transcripts** — Opens the Session Details dialog with the full chat transcript and session summary.
***
## Train the Utterances
For each extracted intent, use the **Add/Train** dropdown to take action.
### Add a New Dialog Task
1. Select **Add > Dialog Task**.
2. Enter a name and description.
3. Select the required utterances from the qualified list (bookmarked ones are marked).
4. Click **Add to Bot**.
### Train an Existing Dialog Task
1. Select **Train > Dialog Task**.
2. Select the target dialog task from the **Intent** dropdown.
3. Select utterances and click **Add Utterances**.
### Add a New FAQ
1. Select **Add > FAQ**.
2. Enter a name and description.
3. Select utterances and click **Next**.
4. Enter the FAQ question text and bot response. Selected utterances become alternate questions.
5. Set channel, display name, reference ID as needed. Click **Add to Bot**.
### Train an Existing FAQ
1. Select **Train > FAQ**.
2. Select the target FAQ from the dropdown.
3. Select utterances and click **Add Utterances**.
### Change Utterance Status
In the Extracted Intent Details panel, change status between **Yet to Review** and **Reviewed** for one or multiple utterances at once.
The **Actions** column and the project-level **Results** column reflect all add/train operations with running counts.
***
## Reusing a Project
Add more transcripts to an existing project at any time to extract additional intents. You can also delete obsolete transcript files.
Uploading new transcript files deletes the following from the project: extracted intents, generated summaries, session utterance groupings, review status flags, and bookmarks. Previously loaded transcript files are not deleted. Re-extracting intents restores the deleted data.
***
## Delete a Project
Click the delete icon on the project row and confirm. All project data is deleted, including transcripts, extracted intents, summaries, utterances, status flags, and bookmarks.
Deleting a project does not affect Dialog Tasks or FAQs already trained from that project.