> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding the Cisco Jabber Channel

<Badge icon="arrow-left" color="gray">[Back to Available Channels](/ai-for-service/channels/adding-channels-to-your-bot#available-channels)</Badge>

Cisco Jabber is a platform that offers multiple communication methods, and which you can integrate with the assistants built with the Platform. Adding the Jabber channel to your AI Agent allows end-users to interact with it using their **Jabber** accounts. This article shows you how to add it as a Channel, where your AI Agent can communicate to end-users via Jabber. You must have or register for a developer account in the **Jabber** portal.

## Configuration

To add the Cisco Jabber channel, follow the below steps:

1. Select the assistant that you want to add the Jabber channel to.
2. Go to **Channels & Flows** > **Channels** > **Digital** > **All**.
3. Click the **Jabber** icon. The **Jabber Channel page** is displayed.
4. To enable a webhook integration on your Jabber application, log into your Jabber app. Copy the **Webhook URL** from the **Configurations** tab on the Jabber channel page and enter the **Webhook URL** field in the Jabber app for integration.
5. Go to the **Configurations** tab on the Jabber channel page to complete the channel setup.
6. Capture the **POST URL** details from your Jabber app and enter them in the **POST URL** field.
7. You can also optionally generate and capture the **Access Token** details from your Jabber integration and enter in the **Access Token field** to enable secure communication between Jabber and the AI Agent.
8. Select **Yes** and click **Save** to enable Jabber Channel.
   <img src="https://mintcdn.com/koreai/40_lS1q3Gm3wCe8C/ai-for-service/channels/images/add-jabber.png?fit=max&auto=format&n=40_lS1q3Gm3wCe8C&q=85&s=4d213f2c930a06c00b5bca88b74cda86" alt="add jabber" width="785" height="849" data-path="ai-for-service/channels/images/add-jabber.png" />

After enabling the channel and verifying all the configurations, you can optionally publish the app for the new channel. Learn more about [Publishing your App](/ai-for-service/deployment/publishing-app).

Following are code snippets of the payload formats for verifying the integration.

## Payload for Post URL

Below is the response message from the app that must be accepted by the POST URL that is registered in the **Configurations** tab.

```
  {
                "message": {
                "text" : "Hi"
                }
                "to" : "<recipient-id/group-id>",
                "from" : ""
             }
```

## Webhook Payload

Below is the Webhook payload format to post messages to the Platform from Jabber.

```
{
  {
    "message": {
        "text" : "<Message>",
        "attachments" : [<array of attachment links (optional)>]
    },
    "from" : {
        "id": "",
        "userInfo" : {
          "firstName" : "<first-name(optional)>",
          "lastName" : "",
          "email" : "<email(optional)>"
        }
    },
    "to" : {
        "id": ,
        "groupInfo" : { //If message comes from a group/team/room conversations.
            "id" : "",
            "name": "<group-name(optional)>"
        }
    }
}
```