> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding the IVR-AudioCodes Channel

<Badge icon="arrow-left" color="gray">[Back to Third-Party Voice](/ai-for-service/channels#voice-channelsy)</Badge>

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account.

## Step 1: Associate an App

1. In the Platform, select the assistant that you want to add AudioCodes IVR to.
2. Go to **Channels & Flows** > **Channels** > **Third Party Voice** > **All** > **IVR-Audiocodes**.
3. Navigate to the **Configurations** tab of this page and associate a secure app by choosing an existing app or by creating a new one.
4. Generate the JWT token using the details of the selected app and use this token for secure communication with AI for Service.

<img src="https://mintcdn.com/koreai/CcVEE_dEpRX1VIvf/ai-for-service/channels/images/ivr-audio-codes.png?fit=max&auto=format&n=CcVEE_dEpRX1VIvf&q=85&s=0f7ec12278ab80f0364325216449e145" alt="JWT token details" width="699" height="852" data-path="ai-for-service/channels/images/ivr-audio-codes.png" />

## Step 2: Configure the Bot URL in AudioCodes

The Webhook URL associated with this assistant should be configured in your AudioAccounts account. Navigate to the **Configurations** tab of this page, copy the Webhook URL, and configure it as the botURL in the **VoiceAI Connector** of your AudioCodes account. See the [AudioCodes documentation ](https://techdocs.audiocodes.com/voice-ai-connect/)for further details.

## Step 3: Configure Voice Call Properties

Make sure to configure the properties under the Voice Call Properties tab for defining the default voice interaction experience for your customers. [Learn more about configuring Voice Call Properties](/ai-for-service/automation/agent-flows#voice-call-properties).

<img src="https://mintcdn.com/koreai/CcVEE_dEpRX1VIvf/ai-for-service/channels/images/ivr-audio-codes1.png?fit=max&auto=format&n=CcVEE_dEpRX1VIvf&q=85&s=e193d748e77557b053479d366088d1d5" alt="configure voice call properties" width="662" height="1024" data-path="ai-for-service/channels/images/ivr-audio-codes1.png" />

## Step 4: Enable the Channel

On the Configurations tab, select Yes, then Save your configuration in order to enable the channel.

<img src="https://mintcdn.com/koreai/CcVEE_dEpRX1VIvf/ai-for-service/channels/images/ivr-audio-codes2.png?fit=max&auto=format&n=CcVEE_dEpRX1VIvf&q=85&s=5662a1ad4157babff90eaecabc42cd05" alt="enable ivr audio codes channel" width="701" height="849" data-path="ai-for-service/channels/images/ivr-audio-codes2.png" />

After enabling the channel and verifying all the configurations, you can optionally publish the app for the new channel. Learn more about [Publishing your App](/ai-for-service/deployment/publishing-app).