> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Center Integrations

Connect Contact Center AI with third-party contact center platforms to enable AI-powered voice automation and agent assistance. The integrations below cover SIP-based, WebSocket-based, and native connector approaches for the most widely used platforms.

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## Available Integrations

### Voice Automation

| Integration                                                                                                                                     | Protocol        | Description                                                                                                                                                 |
| ----------------------------------------------------------------------------------------------------------------------------------------------- | --------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Talkdesk](/ai-for-service/contact-center/integrations/talkdesk/kore-iva-integration-with-talkdesk)                                             | WebSocket (WSS) | Integrate Kore Voice Automation with Talkdesk using a WebSocket-based flow for AI-powered IVA within Talkdesk Studio.                                       |
| [NICE CXOne](/ai-for-service/contact-center/integrations/voice-automation-nice-cxone-sip-integration/nice-cxone-sip-integration)                | SIP             | Connect Kore with NICE CXOne using SIP trunking and Studio scripting, including Signal API authentication and agent transfer.                               |
| [Genesys Cloud CX](/ai-for-service/contact-center/integrations/voice-automation-using-sip-invite-protocol/genesys-agent-desktop)                | SIP INVITE      | Set up Contact Center AI and Agent AI with Genesys Cloud CX via SIP INVITE, including Architect flows, external trunks, and DID configuration.              |
| [Zoom Contact Center](/ai-for-service/contact-center/integrations/voice-automation-with-zoom-cc/kore-voice-automation-with-zoom-contact-center) | SIP             | Integrate Kore Voice Automation with Zoom Contact Center using SIP, including experience flow creation, agent transfer, and conversation summary retrieval. |

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## Integration Approaches

* **SIP-based**: Establish a SIP trunk between the contact center platform and Kore to route calls for AI handling and agent escalation. Used by NICE CXOne, Genesys Cloud CX, and Zoom Contact Center.

* **WebSocket (WSS)**: Stream audio in real time over a secure WebSocket connection. Used by Talkdesk for low-latency voice automation.

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## Common Setup Steps

Regardless of platform, most integrations follow a similar pattern:

1. **Configure a Kore voice bot** — train with use cases and set up escalation flows.
2. **Set up the inbound routing** — create studio scripts, Architect flows, or routing profiles in the contact center platform.
3. **Establish the connection** — configure SIP trunks or WebSocket endpoints.
4. **Enable agent transfer** — map escalation triggers in both Kore and the contact center platform.
5. **Test end-to-end** — verify call flow, bot responses, and agent handoff behavior.

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