> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Agent Transfer Node in Flows Use this node to transfer an automated contact flow to a live agent. It bridges automated and human-assisted interactions, providing configuration options for the transfer process, customer waiting experience, and error handling. ## Configure the Node ### General Settings In **General Settings**, configure the following: General Settings 1. **Custom Name**: Enter a name to identify the node. 2. **Agent Transfer Options**: Select one of the following: * **Play a message and Transfer to an Agent**: Plays a message to the customer before transferring to an agent. * Click **+ Create New** to write a message, or **+ Add Another** to define multiple messages (one is randomly selected at runtime). User Message * **Run a Specific Dialog, then do an Agent Transfer**: Runs a selected dialog before performing the transfer. Dialog The selected dialog must be a preprocessing task, not a prompting task. Prompting tasks can prevent the agent transfer from executing properly. **Post-Agent Conversation Settings** Configure how the platform behaves after a conversation with a human agent ends. This setting applies only to third-party agent integrations such as Genesys Cloud, Salesforce MIAW, and ServiceNow. * **Return to Flow**: Resume the experience flow after the agent conversation ends. * **Trigger Dialog on Completion**: Trigger a selected dialog after the conversation ends to provide feedback or next steps. Post-Agent Conversation Settings ### Transfer to Agents In the **Transfer to Agents** section, configure the following: 1. **Skills**: Select skills to route the customer to an agent with matching skills. 2. To route to a specific agent instead, select **No, I want to override with adding specific Agents** and choose an agent from the dropdown. Transfer to Agents ### Waiting Experience Click the **Waiting Experience** icon to configure what the customer experiences while waiting for an agent. Waiting Experience Choose **Default Waiting Experience** or click **Override** to select a custom option from the dropdown. Override **In Queue Flow**: Attach a flow to run simultaneously with the waiting experience when the interaction enters a queue. * Runs every time the interaction enters a queue, including transfers into a queue. * Does not trigger during agent-to-agent transfers. * Always results in an agent transfer. In Queue Flow **Agent AI Settings**: Enable this to configure Agent AI behavior when the contact connects with an agent. Turn on the toggle to trigger Agent AI at connection, then select the App and Automation to use. Agent AI Settings ### Error Handling Use this section to handle system errors during customer interactions. Error Handling * **Your Message to User**: Select a message type (Text to Speech, Link, or Audio). Type the message, upload an .mp3 or .wav file, or provide a URL. If no message is configured, the default system message plays. See [General Settings](#general-settings) for details. * **Go to node**: Select the node to direct the error handling flow. You can create a new node or select an existing one.