> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# GenAI Features - Agent AI

<Badge icon="arrow-left" color="gray">[Back to Generative AI Features](/ai-for-service/generative-ai-tools/genai-features)</Badge>

LLM-powered features for Agent AI that enhance agent productivity, utterance generation, sentiment analysis, and conversation quality.

## Model Feature Matrix

(✅ Supported | ❌ Not supported)

| Feature                                   | Azure OpenAI  | OpenAI                                                 | Custom LLM | XO GPT |
| ----------------------------------------- | ------------- | ------------------------------------------------------ | :--------: | :----: |
| Agent Coaching                            | GPT-4o        | GPT-4o, GPT-4o mini                                    |      ✅     |    ❌   |
| Conversation Summary                      | ❌             | ❌                                                      |      ✅     |    ✅   |
| Generating Opposite Utterance Suggestions | GPT-3.5 Turbo | GPT-3.5 Turbo, GPT-4, GPT-4 Turbo, GPT-4o, GPT-4o mini |      ✅     |    ❌   |
| Generating Similar Answer Suggestions     | ❌             | GPT-3.5 Turbo, GPT-4, GPT-4o mini                      |      ❌     |    ❌   |
| Generating Similar Utterance Suggestions  | GPT-3.5 Turbo | GPT-3.5 Turbo, GPT-4, GPT-4 Turbo, GPT-4o, GPT-4o mini |      ✅     |    ❌   |
| Sentiment Analysis                        | GPT-4o        | GPT-4o, GPT-4o mini                                    |      ✅     |    ❌   |

***

## Features

### Agent Coaching

Generates best-response suggestions for agents based on conversation history and the current message. [Learn more](/ai-for-service/agentai/agent-experience/agent-realtime-coaching).

### Agent Playbook

Configure models to power playbooks with GenAI, resulting in more accurate triggers and step adherence based on conversation history. [Learn more](/ai-for-service/agentai/agent-experience/playbook).

### Conversation Summary

Generates LLM-based conversation summaries at agent handoff, transfer between agents, and conversation wrap-up.

### Generating Opposite Utterance Suggestions

Uses LLMs to generate opposite utterances during design time.

### Generating Similar Answer Suggestions

Uses LLMs to generate semantically similar answers during design time.

### Generating Similar Utterance Suggestions

Uses LLMs to generate semantically similar utterances during design time.

### Sentiment Analysis

Displays a real-time sentiment indicator during active chat conversations, updating dynamically as the conversation progresses.

***