> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Generative AI Tools Generative AI Tools lets you integrate large language models (LLMs) into AI for Service apps. You can use pre-built integrations, bring your own model, or deploy Kore.ai's fine-tuned XO GPT models—and apply them across Automation AI, Search AI, Agent AI, Contact Center AI, and Quality AI. *** ## Overview To access Generative AI Tools, go to **Product Switcher** > **Generative AI Tools**, or click the icon in the left-side menu. Generative AI Tools home *** ## Integration Options | Option | Description | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Pre-built Integrations** | Connect to Azure OpenAI, OpenAI, Anthropic, Amazon Bedrock, and Google Gemini using pre-configured prompt templates. Supports models with the required authentication. You can also create custom prompts within these integrations. | | **Bring Your Own Model (BYO)** | Integrate externally hosted or self-hosted enterprise models. Works with the Platform's Auth Profiles module so you can use your preferred authentication mechanism. | | **Kore.ai XO GPT** | Fine-tuned LLMs built for enterprise conversational AI—evaluated for accuracy, safety, and production readiness. | ## Key Features | Feature | Description | | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Models Library** | Connect to any LLM via pre-built integrations, custom integrations, or XO GPT. | | **Prompts Library** | Create fully customized prompts optimized for your use case and model. | | **Automation AI** | Auto dialog generation, utterance suggestions, conversation summaries, and more. See [Automation AI Features](/ai-for-service/generative-ai-tools/genai-features-automationai). | | **Search AI** | AI-powered enterprise search. See [Search AI Features](/ai-for-service/generative-ai-tools/genai-features-searchai). | | **Agent AI** | GenAI features for agent-facing workflows. See [Agent AI Features](/ai-for-service/generative-ai-tools/genai-features-agentai). | | **Contact Center AI** | GenAI features for contact center operations. See [Contact Center AI Features](/ai-for-service/generative-ai-tools/genai-features-contactcenterai). | | **Quality AI** | AI-driven quality monitoring and analysis. See [Quality AI Features](/ai-for-service/generative-ai-tools/genai-features-qualityai). | | **Data Anonymization** | Mask PII and sensitive data before it reaches the LLM. See [Data Anonymization](/ai-for-service/generative-ai-tools/data-anonymization). | | **Guardrails** | Enforce safety and appropriateness of LLM responses. See [Guardrails](/ai-for-service/generative-ai-tools/guardrails). | ## Key Benefits | Benefit | Description | | --------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Flexible LLM choice** | Use XO GPT, a pre-built integration, or your own custom model—no lock-in. | | **Faster development** | Auto-generate dialog tasks and training utterances; create dialog flows on the fly. | | **Custom GenAI use cases** | Write your own prompts to build capabilities beyond what pre-built integrations expose. | | **Productivity automation** | Automate repetitive tasks (dialog generation, utterance suggestions) so you focus on conversation design and testing. | | **Smarter testing** | Get AI suggestions for test cases, probable user inputs, and error scenarios directly in Conversation Testing. See [Conversation Testing](/ai-for-service/automation/testing/regression-testing/conversation-testing/conversation-testing-landing-page). | | **Guided onboarding** | The platform offers curated use-case suggestions when [creating an AI Agent](/ai-for-service/getting-started#create-your-first-app). | ## Free Tokens New apps in Standard workspaces receive free LLM tokens powered by OpenAI GPT-4o (Azure) via Kore.ai's enterprise account. This lets you explore GenAI features immediately—no LLM setup required. Free tokens are only available for apps created in Standard workspaces. ### Claim free tokens Select the free tokens icon in the platform header. Once claimed, all GenAI features activate using OpenAI GPT-4o (Azure). ### Automation AI features available with free tokens | Feature | Description | | ---------------------------------- | ------------------------------------------------------------ | | Automatic Dialog Generation | Generate complete dialog flows from minimal input. | | Conversation Test Case Suggestions | Get AI-suggested test cases for robust conversations. | | Conversation Summary | Auto-generate conversation summaries for quick review. | | NLP Batch Test Case Suggestions | Bulk-generate NLP test case suggestions. | | Training Utterance Suggestions | Get smart suggestions to improve NLP training. | | Similar Utterance Suggestions | Broaden coverage with variations on existing utterances. | | Opposite Utterance Suggestions | Cover contrasting scenarios with opposite-intent utterances. | | Answer Generation | Generate accurate, contextually appropriate answers. | | GenAI Node | Implement complex AI-driven logic in dialog flows. | | GenAI Prompt | Craft and refine LLM prompts within dialogs. | | Repeat Responses | Ensure consistent answers for repeated queries. | | Rephrase Dialog Responses | Add natural variation to dialog responses automatically. | [See all GenAI features](/ai-for-service/generative-ai-tools/genai-features). ### Security note Do not upload sensitive documents while using free tokens. Free tokens are for exploration and testing only—switch to your own LLM account before handling confidential data. ### Transition to your own LLM When your free tokens run out: 1. Go to **Generative AI Tools** > **Models Library**. 2. Select a preferred LLM provider. 3. Obtain an API key from that provider. 4. Enter the API key and save. 5. Go to **GenAI Features** and enable the features you need. *** ## Getting Started 1. Integrate a [pre-built, custom LLM, or XO GPT model](/ai-for-service/generative-ai-tools/llm-integration) in Models Library. 2. Create [prompts](/ai-for-service/generative-ai-tools/prompts-library) in the Prompts Library. 3. Enable [GenAI Features](/ai-for-service/generative-ai-tools/genai-features). 4. (Optional) Enable [Data Anonymization](/ai-for-service/generative-ai-tools/data-anonymization) and [Guardrails](/ai-for-service/generative-ai-tools/guardrails). *** ## Important Considerations | Topic | Details | | ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Language support** | LLMs generate responses in any app language that the LLM itself supports. See [Managing Languages](/ai-for-service/app-settings/language-management/managing-languages-for-multilingual-vas). | | **Data sharing** | GenAI features send data to third-party LLM providers (OpenAI, Azure OpenAI, Anthropic, and others). Review your provider's data handling policies before enabling features in production. | | **Free token security** | Do not upload sensitive documents while on free tokens. Switch to your own LLM account before handling confidential or regulated data. |