> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent AI Upgrade from XO10 to XO11

This document provides step-by-step instructions to upgrade your Agent AI account to XO v11.

**Prerequisites**

* A valid Agent AI account.
* Bot Owner access is required to upgrade.

## What Changes

### Bot to App Transition

Agent AI bot and child bots become individual Apps in XO v11.

## Upgrade Journey from Agent AI XO10 to XO v11

### Upgrade Notification

1. Sign in to **Agent AI** > **Configurations**. A notification appears at the top of the screen.

   <img src="https://mintcdn.com/koreai/Ns2xqLlABkt12FiY/ai-for-service/getting-started/images/agent-ai-configurations_1.png?fit=max&auto=format&n=Ns2xqLlABkt12FiY&q=85&s=96185f94ae7121e96147d5efb907fa5a" alt="Agent AI Configurations" width="2048" height="433" data-path="ai-for-service/getting-started/images/agent-ai-configurations_1.png" />

2. Click **Go to XO11** to start the upgrade.

   !!! note
   Only bot owners can upgrade Agent AI bots and child bots.

3. Sign in to [XO v11](https://platform.kore.ai/) using your Agent AI credentials.

   <img src="https://mintcdn.com/koreai/lQiu1o7yoTTjSo1-/ai-for-service/getting-started/images/xo11-signing-in_2.png?fit=max&auto=format&n=lQiu1o7yoTTjSo1-&q=85&s=4a3aebebc42392102afe85495d2ad9b1" alt="XO v11 Sign In" width="1911" height="887" data-path="ai-for-service/getting-started/images/xo11-signing-in_2.png" />

4. All apps (Agent AI and automation bots) are displayed. Click the **Agent AI bot** to upgrade it to an App in XO v11.

   <img src="https://mintcdn.com/koreai/mE2eSl0E31fFDr84/ai-for-service/getting-started/images/upgrading-app-to-xo11_3.png?fit=max&auto=format&n=mE2eSl0E31fFDr84&q=85&s=55c6218cc172a2b51609839f2416b8ba" alt="Upgrading App to XO v11" width="1242" height="501" data-path="ai-for-service/getting-started/images/upgrading-app-to-xo11_3.png" />

5. A pop-up appears with **Why Upgrade?**, **Attention!**, and **Upgrade** options. Click **Continue**.

   <img src="https://mintcdn.com/koreai/Sm2b0BASjkxVlrnA/ai-for-service/getting-started/images/continue-to-upgrade-popup_4.png?fit=max&auto=format&n=Sm2b0BASjkxVlrnA&q=85&s=40cf5cfcc58d0e57a0993acb44e7207d" alt="Continue to Upgrade Pop-up" width="837" height="577" data-path="ai-for-service/getting-started/images/continue-to-upgrade-popup_4.png" />

6. Review the guidelines, download and back up your Agent AI bot, then click **Start Upgrade**.

   <img src="https://mintcdn.com/koreai/mE2eSl0E31fFDr84/ai-for-service/getting-started/images/start-upgrade_5.png?fit=max&auto=format&n=mE2eSl0E31fFDr84&q=85&s=37aed72b472f6ea770613d8f249b25cd" alt="Start Upgrade" width="885" height="595" data-path="ai-for-service/getting-started/images/start-upgrade_5.png" />

   The backup contains only the bot definition.

7. A progress bar appears. Click **Finish** when complete.

   <img src="https://mintcdn.com/koreai/Sm2b0BASjkxVlrnA/ai-for-service/getting-started/images/finish-upgrade_6.png?fit=max&auto=format&n=Sm2b0BASjkxVlrnA&q=85&s=db7639e53eb0d8642db5c2a8c53c65dd" alt="Finish Upgrade" width="905" height="600" data-path="ai-for-service/getting-started/images/finish-upgrade_6.png" />

8. A success message confirms the upgrade. The Agent AI bot is now an App in XO v11.

   <img src="https://mintcdn.com/koreai/mE2eSl0E31fFDr84/ai-for-service/getting-started/images/upgrade-success-message_7.png?fit=max&auto=format&n=mE2eSl0E31fFDr84&q=85&s=551866700e8a833c273001d05a26d1c5" alt="Upgrade Success" width="705" height="467" data-path="ai-for-service/getting-started/images/upgrade-success-message_7.png" />

### Upgrade Failure

If an error occurs, the system stops the upgrade and lets you revert it.

1. An error notification appears in the upgrade window.

   <img src="https://mintcdn.com/koreai/mE2eSl0E31fFDr84/ai-for-service/getting-started/images/upgrade-error-message_8.png?fit=max&auto=format&n=mE2eSl0E31fFDr84&q=85&s=568b80e962327a0097a66552cd594bc2" alt="Upgrade Error" width="781" height="510" data-path="ai-for-service/getting-started/images/upgrade-error-message_8.png" />

2. Click **Revert Upgrade**. You are redirected to the XO v11 home page.

   <img src="https://mintcdn.com/koreai/Sm2b0BASjkxVlrnA/ai-for-service/getting-started/images/revert-upgrade_9.png?fit=max&auto=format&n=Sm2b0BASjkxVlrnA&q=85&s=a9f4e966cd4475f34b2921f7c13ce930" alt="Revert Upgrade" width="1242" height="501" data-path="ai-for-service/getting-started/images/revert-upgrade_9.png" />

***

**Related Links**

* [Benefits of XO v11](/ai-for-service/getting-started/benefits-xo11)