> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade XO10 to AI for Service (XO11)

AI for Service (XO v11) is a unified platform that brings together Automation AI, Contact Center AI, Search AI, and Agent AI into a single, integrated experience. Upgrading from XO v10 unlocks advanced capabilities including DialogGPT-powered intent handling, Agentic RAG for search, and a redesigned Dialog Builder—while preserving your existing bot configurations and data.

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Use the resources below to understand what's new, plan your upgrade, and follow the step-by-step migration journey for each product.

## Upgrade Resources

| Guide                                                                                                              | Description                                                                                                                                                                           |
| ------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Benefits of AI for Service (XO v11)](/ai-for-service/getting-started/benefits-xo11)                               | Overview of what's new in XO v11—key capabilities, architectural improvements, and a feature comparison with XO v10 across Automation AI, Search AI, Contact Center AI, and Agent AI. |
| [Automation AI Migration from XO v10 to v11](/ai-for-service/getting-started/migration-path-xo10-to-xo11)          | Step-by-step upgrade journey for Standard Bots and Universal Bots, including prerequisites, best practices, and API endpoint changes.                                                 |
| [Agent AI Migration from XO v10 to v11](/ai-for-service/getting-started/agent-ai-migration-from-xo10-to-xo11)      | Instructions to upgrade your Agent AI account to XO v11, covering the bot-to-app transition and handling upgrade failures.                                                            |
| [Contact Center AI Migration from XO v10 to v11](/ai-for-service/getting-started/ccai-migration-from-xo10-to-xo11) | Full migration guide for SmartAssist and Contact Center AI, including workflow, role, billing, and reporting changes, plus a SmartAssist-to-CCAI feature mapping table.               |
| [SearchAssist to Search AI Migration](/ai-for-service/getting-started/searchassist-to-searchai-migration)          | Detailed guide for migrating sources, extraction configurations, workbench stages, answer snippets, business rules, and custom configurations from SearchAssist to Search AI.         |