> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Configuring the ServiceNow Action
[Back to Actions Integrations](/ai-for-service/integrations/overview#actions)
Connect ServiceNow to create, view, update, search, and delete incidents and requests. See [ServiceNow](https://www.servicenow.com/) for more information.
ServiceNow Actions Integration is supported for the ServiceNow cloud versions (Tokyo, Utah, and Vancouver) but not for on-premises instances.
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## Authorizations Supported
The XO Platform supports basic authentication for ServiceNow. See [App Authorization Overview](/ai-for-service/app-settings#authorization-profiles) for details.
| Authorization Type | Basic OAuth |
| ---------------------------------------- | ----------- |
| Pre-authorize the Integration | Yes |
| Allow Users to Authorize the Integration | Yes |
***
## Step 1: Enable the ServiceNow Action
**Prerequisites:**
* If you don't have ServiceNow credentials, create a developer account. See [ServiceNow Developer Instance Documentation](https://developer.servicenow.com/dev.do#!/learn/learning-plans/rome/new_to_servicenow/app_store_learnv2_buildmyfirstapp_rome_personal_developer_instances).
* Copy the User sub domain, username/email, and password of your ServiceNow account.
**Steps:**
1. Go to **App Settings** > **Integrations** > **Actions**.
2. Select **ServiceNow**.
### Pre-authorize the Integration
**Basic OAuth**
1. Go to **App Settings** > **Integrations** > **Actions** and select **ServiceNow**.
2. In **Configurations**, select the **Authorization** tab.
3. Set **Authorization Type** to **Pre-authorize the Integration** > **Basic Auth**.
4. Enter the following details:
* **User Sub Domain** - The instance name of the ServiceNow account.
* **Username or Email** - The username or email of the ServiceNow account.
* **Password** - The password of the ServiceNow account.
5. Click **Enable**. The **Integration Successful** pop-up is displayed.
### Allow End User to Authorize
1. Go to **App Settings** > **Integrations** > **Actions** and select **ServiceNow**.
2. In **Configurations**, select the **Authorization** tab.
3. Select **Basic Auth**. See [App Authorization Overview](/ai-for-service/app-settings#authorization-profiles).
4. Click **Select Authorization** > **Create New**.
5. Set **Authorization Type** to **Allow Users to Authorize the Integration** > **Basic Auth**, then enter the following credentials:
* **Name** - Name for the Basic Auth profile.
* **Base URL** - Base tenant URL for ServiceNow instance.
* **Authorization Check URL** - Authorization check URL for your ServiceNow instance.
* **Description** - Description of the profile.
6. Click **Save Auth**.
7. Select the new **Authorization Profile**.
8. Click **Enable**.
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## Step 2: Install the ServiceNow Action Templates
1. On the **Integration Successful** dialog, click **Explore Templates**.
2. Click **Install** to begin installation.
3. Once installed, click **Go to Dialog**. A dialog task for each template is auto-created.
4. Select the desired dialog task and click **Proceed**.
5. The dialog task is auto-created and the canvas opens with all required entity nodes, service nodes, and message scripts.
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