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# Configuring the Zendesk Action
[Back to Actions Integrations](/ai-for-service/integrations/overview#actions)
Connect Zendesk to create, view, update, search, and delete tickets. See [Zendesk Developer Documentation](https://developer.zendesk.com/documentation/) for more information.
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## Authorizations Supported
The XO Platform supports basic authentication for Zendesk. See [App Authorization Overview](/ai-for-service/app-settings#authorization-profiles) for details.
| Authorization Type | Basic OAuth |
| ---------------------------------------- | ----------- |
| Pre-authorize the Integration | Yes |
| Allow Users to Authorize the Integration | Yes |
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## Step 1: Enable the Zendesk Action
**Prerequisites:**
* If you don't have Zendesk credentials, create a developer account. See [Zendesk Developer Documentation](https://developer.zendesk.com/documentation/).
* Copy the User sub domain, username/email, password, and API token of your Zendesk account.
**Steps:**
1. Go to **App Settings** > **Integrations** > **Actions**.
2. Select **Zendesk**.
### Pre-authorize the Integration
**Basic OAuth**
1. Go to **App Settings** > **Integrations** > **Actions** and select **Zendesk**.
2. In **Configurations**, select the **Authorization** tab.
3. Set **Authorization Type** to **Pre-authorize the Integration** > **Basic Auth**.
4. Enter the following details:
* **User Sub Domain** - The instance name of the Zendesk account.
* **Username or Email** - The username or email of the Zendesk account.
You must enter **/token** after the email address to authenticate. For example, `john@example.com/token`.
* **API Token** - The password token of the Zendesk account.
5. Click **Save**. The **Integration Successful** pop-up is displayed.
The Zendesk action moves from *Available* to *Configured* after enabling.
6. You can also click **Skip for Now** to install templates later. See [Using the Zendesk Action Templates](/ai-for-service/integrations/actions/using-the-zendesk-action-templates).
### Allow End User to Authorize
1. Go to **App Settings** > **Integrations** > **Actions** and select **Zendesk**.
2. In **Configurations**, select the **Authorization** tab.
3. Select **Basic Auth** as the authorization type. See [App Authorization Overview](/ai-for-service/app-settings#authorization-profiles).
4. Click **Select Authorization** > **Create New**.
5. Set **Authorization Type** to **Allow Users to Authorize the Integration** > **Basic Auth**, then enter the following credentials:
* **Name** - Name for the Basic Auth profile.
* **Base URL** - Base tenant URL for the Zendesk instance.
* **Authorization Check URL** - Authorization check URL for your Zendesk instance.
* **Description** - Description of the profile.
6. Click **Save Auth**.
7. Select the new **Authorization Profile**.
8. Click **Save**.
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## Step 2: Install the Zendesk Action Templates
1. On the **Integration Successful** dialog, click **Explore Templates**.
2. Click **Install** to begin installation.
3. Once installed, click **Go to Dialog**. A dialog task for each template is auto-created.
4. Select the desired dialog task and click **Proceed**.
5. The dialog task is auto-created and the canvas opens with all required entity nodes, service nodes, and message scripts.
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