> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.
# Configuring the NiceInContact (User Hub) Agent
[Back to Agent Transfer Integrations](/ai-for-service/integrations/overview#agent-transfer)
The NiceInContact CXone User Hub integration allows you to hand off AI Agent conversations to live agents on Nice Chat.
The AI Agent acts as a proxy between users and NiceInContact User Hub agents, facilitating seamless conversation handovers.
***
## Configuration
### Step 1: Generate Access Details
1. Log in to [https://login.incontact.com/](https://login.incontact.com/) with your NiceInContact credentials.
2. Generate an **AccessKeyId** and **AccessKeySecret** from your User Profile. See [NiceInContact Generate Access Key Documentation](https://help.nice-incontact.com/content/admin/security/manageaccesskeys.htm?tocpath=Admin%7CAdmin%7CRoles%20and%20Security%7C_____3).
These access details can be generated in the CXone interface on the Employees Page for the User Hub.
3. Save the **Access Key** and **Access Secret** for later.
### Step 2: Register an App and Retrieve Client ID and Secret
1. Log in to [https://login.incontact.com/](https://login.incontact.com/) with your NiceInContact credentials.
2. Follow the [Application Registration Documentation](https://developer.niceincontact.com/Documentation/ApplicationRegistration?Length=13) to register your app.
3. On the Application Registration page, provide:
* **Tenancy**: Single Tenant
* **Authentication method**: `client_secret_basic`
* **CXone ACD API scopes**: `PatronApi`
* **Application type**: Back-end
4. After registration, you receive a `client_id` and `client_secret`. Save both.
### Step 3: Create a Point of Contact
1. Follow the [Set Up Chat Documentation](https://help.nice-incontact.com/content/acd/channels/chat/setupchat.htm) to create a point of contact.
2. Set **Media Type** to **Chat**.
3. Enter **Name**, select **Skills** and **Script**, then click **Create Point of Contact**.
4. Copy the **Point of Contact key** and save it.
### Step 4: Enable the NiceInContact Agent
1. Log in to the Platform.
2. Select the AI Agent to configure.
3. Navigate to **App Settings > Integrations > Agent Transfer** and click **Nice In Contact (UserHub)**.
4. On the **Configurations** tab, enter:
| Field | Description |
| ------------------------- | ------------------------- |
| Application Client ID | Client ID from Step 2 |
| Application Client Secret | Client secret from Step 2 |
| Access Key | Access key ID from Step 1 |
| Access Secret | Access secret from Step 1 |
| Point Of Contact | POC ID from Step 3 |
5. To make NiceInContact the default agent, enable **Default Agent System for all app channels**.
This option is only available when multiple agents are configured.
6. Click **Manage** to map channels to the NiceInContact User Hub agent.
7. Click **Save** to enable the agent.
8. Publish the app. See [Publishing your App](/ai-for-service/deployment/publishing-app).
***
## Verify the Integration
1. Log in to [https://login.incontact.com/](https://login.incontact.com/) with the credentials from Step 1.
2. Navigate to **Applications > Max** to launch the Chat console.
3. Change status from **Unavailable** to **Available**.
4. Click **Connect** to start exchanging conversations.
5. Open the AI Agent with NiceInContact User Hub enabled.
6. Create an Agent Transfer Node task (e.g., a **Talk to Live Agent** task with a **LiveChats** node configured to use Nice agent). See [Agent Transfer Node](/ai-for-service/automation/dialogs/node-types/agent-transfer-node).
7. Click **Talk to Bot** and enter **Help**.
8. When the agent transfer dialog is invoked, NiceInContact Chat receives a notification.
9. The conversation transfers to the NiceInContact User Hub agent and the connection is established.
