> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Automation AI Integrations

The platform provides three categories of integrations to connect your AI Agent with business applications, live agent systems, and external NLU engines.

## Actions

Pre-built integrations with popular business applications. Each integration includes a full conversation flow definition, a low-code API interface, pre-built response mapping, and dialog task templates.

| Integration                                                                                    | Configure                                                                                | Templates                                                                                      |
| ---------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| [Actions Overview](/ai-for-service/integrations/actions/actions)                               | —                                                                                        | —                                                                                              |
| [Asana](/ai-for-service/integrations/actions/configuring-the-asana-action)                     | [Configure](/ai-for-service/integrations/actions/configuring-the-asana-action)           | [Templates](/ai-for-service/integrations/actions/using-the-asana-action-templates)             |
| [Azure OpenAI](/ai-for-service/integrations/actions/configuring-the-azure-openai-action)       | [Configure](/ai-for-service/integrations/actions/configuring-the-azure-openai-action)    | [Templates](/ai-for-service/integrations/actions/using-the-azure-openai-action-templates)      |
| [BambooHR](/ai-for-service/integrations/actions/configuring-the-bamboohr-action)               | [Configure](/ai-for-service/integrations/actions/configuring-the-bamboohr-action)        | [Templates](/ai-for-service/integrations/actions/using-the-bamboohr-templates)                 |
| [Bitly](/ai-for-service/integrations/actions/configuring-the-bitly-action)                     | [Configure](/ai-for-service/integrations/actions/configuring-the-bitly-action)           | [Templates](/ai-for-service/integrations/actions/using-the-bitly-action-template)              |
| [Confluence](/ai-for-service/integrations/actions/configuring-the-confluence-action)           | [Configure](/ai-for-service/integrations/actions/configuring-the-confluence-action)      | [Templates](/ai-for-service/integrations/actions/using-the-confluence-action-templates)        |
| [DHL](/ai-for-service/integrations/actions/configuring-the-dhl-action)                         | [Configure](/ai-for-service/integrations/actions/configuring-the-dhl-action)             | [Templates](/ai-for-service/integrations/actions/using-the-dhl-action-templates)               |
| [Freshdesk](/ai-for-service/integrations/actions/configuring-the-freshdesk-action)             | [Configure](/ai-for-service/integrations/actions/configuring-the-freshdesk-action)       | [Templates](/ai-for-service/integrations/actions/using-the-freshdesk-action-templates)         |
| [Freshservice](/ai-for-service/integrations/actions/configuring-the-freshservice-action)       | [Configure](/ai-for-service/integrations/actions/configuring-the-freshservice-action)    | [Templates](/ai-for-service/integrations/actions/using-the-freshservice-itsm-action-templates) |
| [Google Maps](/ai-for-service/integrations/actions/configuring-the-google-maps-action)         | [Configure](/ai-for-service/integrations/actions/configuring-the-google-maps-action)     | [Templates](/ai-for-service/integrations/actions/using-the-google-maps-action-templates)       |
| [Here](/ai-for-service/integrations/actions/configuring-the-here-action)                       | [Configure](/ai-for-service/integrations/actions/configuring-the-here-action)            | [Templates](/ai-for-service/integrations/actions/using-here-action-templates)                  |
| [HubSpot](/ai-for-service/integrations/actions/configuring-the-hubspot-action)                 | [Configure](/ai-for-service/integrations/actions/configuring-the-hubspot-action)         | [Templates](/ai-for-service/integrations/actions/using-the-hubspot-action-templates)           |
| [JIRA](/ai-for-service/integrations/actions/configuring-the-jira-action)                       | [Configure](/ai-for-service/integrations/actions/configuring-the-jira-action)            | [Templates](/ai-for-service/integrations/actions/using-the-jira-action-templates)              |
| [Microsoft Graph](/ai-for-service/integrations/actions/configuring-the-microsoft-graph-action) | [Configure](/ai-for-service/integrations/actions/configuring-the-microsoft-graph-action) | [Templates](/ai-for-service/integrations/actions/using-the-microsoft-graph-action-templates)   |
| [OpenAI](/ai-for-service/integrations/actions/configuring-the-openai-action)                   | [Configure](/ai-for-service/integrations/actions/configuring-the-openai-action)          | [Templates](/ai-for-service/integrations/actions/using-the-openai-actions-templates)           |
| [Salesforce CRM](/ai-for-service/integrations/actions/configuring-the-salesforce-crm-action)   | [Configure](/ai-for-service/integrations/actions/configuring-the-salesforce-crm-action)  | [Templates](/ai-for-service/integrations/actions/using-the-salesforce-crm-action-templates)    |
| [ServiceNow](/ai-for-service/integrations/actions/configuring-the-servicenow-action)           | [Configure](/ai-for-service/integrations/actions/configuring-the-servicenow-action)      | [Templates](/ai-for-service/integrations/actions/using-the-servicenow-action-templates)        |
| [Shopify](/ai-for-service/integrations/actions/configuring-the-shopify-action)                 | [Configure](/ai-for-service/integrations/actions/configuring-the-shopify-action)         | [Templates](/ai-for-service/integrations/actions/using-the-shopify-action-templates)           |
| [Stripe](/ai-for-service/integrations/actions/configuring-the-stripe-action)                   | [Configure](/ai-for-service/integrations/actions/configuring-the-stripe-action)          | [Templates](/ai-for-service/integrations/actions/using-the-stripe-action-templates)            |
| [Twilio](/ai-for-service/integrations/actions/configuring-the-twilio-action)                   | [Configure](/ai-for-service/integrations/actions/configuring-the-twilio-action)          | [Templates](/ai-for-service/integrations/actions/using-the-twilio-action-templates)            |
| [Zendesk](/ai-for-service/integrations/actions/configuring-the-zendesk-action)                 | [Configure](/ai-for-service/integrations/actions/configuring-the-zendesk-action)         | [Templates](/ai-for-service/integrations/actions/using-the-zendesk-action-templates)           |

***

## Agent Transfer

Configure handoff integrations to transfer conversations to live agents seamlessly. These integrations are hosted by the platform — no custom BotKit hosting required.

| Integration                                                                                                                        | Guide                                        |
| ---------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------- |
| [Agent Transfer Integrations](/ai-for-service/integrations/agents/agent-transfer-integrations)                                     | Overview                                     |
| [Custom Agent Integration](/ai-for-service/integrations/agents/how-to-configure-agent-transfer)                                    | Configure custom agent handoff               |
| [Drift](/ai-for-service/integrations/agents/configuring-the-drift-agent)                                                           | Configure Drift agent                        |
| [Genesys](/ai-for-service/integrations/agents/configuring-the-genesys-agent)                                                       | Configure Genesys agent                      |
| [Intercom](/ai-for-service/integrations/agents/configuring-the-intercom-agent)                                                     | Configure Intercom agent                     |
| [NiceInContact](/ai-for-service/integrations/agents/configuring-the-niceincontact)                                                 | Configure NiceInContact agent                |
| [NiceInContact (User Hub)](/ai-for-service/integrations/agents/configuring-the-niceincontact-userhub-agent)                        | Configure NiceInContact User Hub agent       |
| [Salesforce](/ai-for-service/integrations/agents/configuring-the-salesforce-agent)                                                 | Configure Salesforce agent                   |
| [ServiceNow (Tokyo and lower)](/ai-for-service/integrations/agents/servicenow/configuring-the-servicenow-agent)                    | Configure ServiceNow agent - Tokyo and lower |
| [ServiceNow (Utah and higher)](/ai-for-service/integrations/agents/servicenow/configuring-the-servicenow-agent-utah-and-vancouver) | Configure ServiceNow agent - Utah and higher |
| [Unblu Channel](/ai-for-service/integrations/agents/adding-the-unblu-channel)                                                      | Add the Unblu channel                        |
| [Kore-Unblu Integration](/ai-for-service/integrations/agents/kore-unblu-integration)                                               | Kore-Unblu integration details               |

***

## External NLU

Co-exist an external NLU engine alongside the platform's built-in NLP engines, using the NLU engine of your preference while retaining all other platform features.

| Topic                                                                                    | Guide                                |
| ---------------------------------------------------------------------------------------- | ------------------------------------ |
| [External NLU Adapters](/ai-for-service/integrations/external-nlu/external-nlu-adapters) | Overview and setup                   |
| [Dialogflow Engine](/ai-for-service/integrations/external-nlu/dialogflow-engine)         | Configure Dialogflow as external NLU |
| [Test and Debug](/ai-for-service/integrations/external-nlu/test-and-debug)               | Test and debug external NLU adapters |

***