> ## Documentation Index > Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Billing and Payments **Plan and Usage** lets you monitor billing, track app usage, manage subscriptions, and access invoices — all from a single location. To access it, navigate to **Product Switcher > Billing > Manage > Plan and Usage**. Navigating to Plan and Usage *** ## Plans The platform offers three plans: | Plan | Description | | -------------- | ----------------------------------------------------------------------------------------- | | **Essential** | Core features to get started building an AI chatbot. | | **Advanced** | Everything in Essential, plus higher limits and more advanced features. | | **Enterprise** | Everything in Advanced, plus enterprise features, custom pricing, and the highest limits. | ## How Billing Works Billing is calculated differently depending on the product. ### Automation AI * Billed per **15-minute billing session** of user conversation. * Example: A 31-minute conversation = 3 sessions (0-15 min, 16-30 min, 31-end). * Sessions are tracked per app. In dynamic routing, the **Parent app** has its own sessions; sessions routed to a linked app are attributed to that linked app only. ### Search AI * Included in Automation AI; uses the same 15-minute billing session. * Enterprise users can ingest up to **1 GB of data** by default, with an additional 1% allowance. Contract-specific limits override this default. ### Contact Center AI Billed per **agent seat**: | Seat Type | How It's Counted | | -------------------- | --------------------------------------------------------------------------------------------------------------- | | **Named Seats** | One seat per agent, regardless of shifts. 100 agents across 3 shifts = 100 seats. | | **Concurrent Seats** | Based on the maximum number of agents logged in simultaneously. 50 agents per shift across 3 shifts = 50 seats. | ### Agent AI Billed per agent seat, same as Contact Center AI. ### Add-ons Billed separately from the base plan. *** ## Plan Information The **Plan Information** section shows your current plan and product usage. You can upgrade or modify your plan directly from here. Plan Information *** ## Usage Trends The **Usage Trends** dashboard provides a consolidated view of billing data across all your apps. | Metric | Description | | -------------------- | --------------------------------------------------------------------------------------------- | | **Billing Sessions** | Total billing sessions completed, including Automation AI interactions and API requests. | | **Voice Sessions** | Total voice interactions, including STT, TTS, and Voice Gateway calls. | | **Agent Count** | Concurrent agent seats subscribed for the selected period. Not shown for Enterprise accounts. | **Filtering options:** * Filter by individual app. * Select a predefined range: 24 hours, 7 days, 30 days, or 90 days. * Set a custom date range. Data is displayed as a graph or table. Hovering over a data point shows a tooltip with the date, billing sessions, voice sessions, and agent count. Usage Trends *** ## Payment Methods The following payment methods are available when adding funds. ### PayPal Link your PayPal email account to the platform's payment gateway. PayPal Payment ### Credit / Debit Card Enter your card number, account holder name, expiry date, and CVV. Confirm with an OTP. Credit/Debit Card ### Wire Transfer Transfers funds directly from one bank account to another. Wire Transfer **Important notes for wire transfers:** * When you place a wire transfer order, it is registered with a **pending payment clearance** status. You will receive an email from Paypro with steps to complete the transfer. Order Details * Wire transfers take **4-8 business days**. Paid credits are loaded only after the transfer is successful. If your balance runs out while a transfer is pending, you can add funds using an alternative method (credit card or PayPal). *** ## Subscribe or Modify a Plan 1. Navigate to **Manage > Plan & Usage**. 2. In **Plan Information**, click **Subscribe** (for a new plan) or **Modify** (to change your current plan). Subscribe Modify 3. Select a plan and click **Proceed and Modify**. Proceed and Modify 4. Enter your **Billing Information**, select a **Payment Method**, and enter payment details. 5. Click **Submit Order**. Submit Order *** ## Deployment Flow The following rules govern app deployment approvals in a Standard Workspace: | Workspace State | Admin Action | | -------------------------- | ----------------------------------------------------------------- | | **Free credits available** | Admin can approve deployment without any additional steps. | | **Free credits exhausted** | Admin cannot approve deployment until funds or credits are added. | | **Paid credits available** | Admin can approve deployment. | ## Invoices Invoices are available for Standard Accounts only (subscriptions to Usage Plans and Support Plans). Enterprise Account invoices are not displayed. ### View Invoices 1. Log in to the Platform and select the app for which you need the invoice. 2. Navigate to **Product Switcher > Billing > Manage > My Invoices**. Invoices Navigation 3. Invoices are listed in chronological order with the following fields: * Order ID * Billing Date * Cost * Payment Method * Payment Status 4. Select the **Download** icon to download an invoice as a PDF. You can also export the billing report as a `.csv` file. Invoices List *** ## Email Notifications The platform automatically sends emails to app developers and account owners when specific events occur. ### Product Emails | Email | Description | | ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | | **Sign-up OTP / Resend OTP** | Provides an OTP to complete the self-signup process. | | **Forgot Password** | Provides a verification link to reset the password. | | **Two-Factor OTP / Resend OTP** | Provides an OTP for two-factor authentication (2FA). | | **Workspace Approval Request** | Notifies the account owner of an access request, asking for approval or denial. | | **Workspace Approval Accepted** | Confirms that an access request to the workspace has been approved. | | **Workspace Approval Rejected** | Informs the requester that their access request was declined. | | **Invite New User (Admin Console)** | Invites a new user to join a platform workspace. | | **Invite Existing User (Admin Console)** | Invites an existing user to join a platform workspace. | | **Invite New User (from bot)** | Invites a new user to join an app on the platform. | | **Invite Existing User from Bot (not part of account)** | Invites an existing user to join an app, with steps to access its features. | | **Invite Existing User from Bot (part of account)** | Invites an account member to join an app via bot invitation. | | **Bot Publish** | Confirms the successful publication of a bot. | | **Free Tokens Exhausted** | Informs the user that free tokens for Generative AI features are exhausted, with steps to configure their own LLM. | ### Pricing Emails | Email | Description | | --------------------------------------------------- | ------------------------------------------------------------------------------------------ | | **Automation AI Subscription** | Confirms activation of the Automation AI subscription and successful payment. | | **Contact Center AI Subscription** | Confirms activation of the Contact Center AI subscription and successful payment. | | **Automation AI & Contact Center AI Subscription** | Confirms activation of both subscriptions and successful payment. | | **Add-on: Voice Gateway with ASR and TTS** | Confirms activation of the Voice Gateway add-on with ASR and TTS. | | **Single Add-on Subscription (e.g., Advanced RAG)** | Confirms activation of a single add-on subscription. | | **Multiple Add-ons** | Confirms activation of multiple add-on subscriptions. | | **Auto-Renewal Successful** | Confirms successful subscription renewal with plan, billing amount, and next billing date. | | **Auto-Renewal Unsuccessful** | Alerts the user of a renewal failure and the number of days before services stop. | | **Trial Expired** | Informs the user that their trial has ended and prompts an upgrade to a paid plan. | | **Subscription Expired** | Informs the user that their subscription has expired and prompts renewal. | | **Subscription Canceled** | Confirms that the subscription cancellation has been processed and billing has stopped. |