> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Front Connector

<Badge icon="arrow-left" color="gray">[Back to Search AI connectors list](/ai-for-service/searchai/content-sources#supported-connectors)</Badge>

Front is a customer communication hub that streamlines conversations, enhances team collaboration, and provides a unified view of messages from various channels. Using the Search AI connector for Front, you can ingest and index content from your Front knowledge bases and enable efficient search on that content.

## Specifications

| Specification     | Details                 |
| ----------------- | ----------------------- |
| Repository type   | Cloud                   |
| Supported content | Knowledge Base Articles |
| RACL support      | Yes                     |
| Content filtering | No                      |

## Integration Steps

1. Generate an API token in Front.
2. Configure the Front connector in Search AI.

## Generate an API Token

Search AI uses Front APIs to access content and requires an API token to authenticate.

1. Sign in to your Front account with admin access.
2. Navigate to **Settings** > **Developer**.
3. Go to the **API token** tab. Click **Create Token**, enter a name, and select the scopes required to access knowledge base articles. Click **Create**.
4. Copy the generated API token — you will need it for the connector configuration.

## Configure the Front Connector in Search AI

1. Navigate to the **Connectors** page.

2. Click **Add Connector** and select **Front** from the list.

3. Provide the following details:

   | Field         | Description                   |
   | ------------- | ----------------------------- |
   | **Name**      | Unique name for the connector |
   | **API Token** | Token generated in Front      |

4. Click **Connect** to authenticate and establish the connection.

## Content Ingestion

After connecting, go to the **Configuration** tab to set up content synchronization. Use **Sync Now** for an immediate sync, or configure **Schedule Sync** to automate future syncs.

Search AI ingests **Knowledge Base Articles** from all knowledge bases in the connected Front account, including article content and metadata in JSON format. View ingested content on the **Content** tab.

## RACL Support

Access control is based on the visibility type of each knowledge base in Front.

**Internal Knowledge Bases**

Each internal knowledge base is identified by a unique `knowledge_base_id`, which is stored as the `sys_racl` value for all articles in that knowledge base.

Example — an article in a knowledge base with `id = knb_deip`:

```json theme={null}
"sys_racl": [
    "knb_deip"
]
```

Use the [Permission Entity APIs](/ai-for-service/apis/searchai/permission-entity-apis) to associate users with a knowledge base ID to grant access.

**External Knowledge Bases**

When a knowledge base is set to external, the `sys_racl` field is automatically set to `*`, granting universal access.