> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Re:amaze Connector

<Badge icon="arrow-left" color="gray">[Back to Search AI connectors list](/ai-for-service/searchai/content-sources#supported-connectors)</Badge>

Re:amaze is a customer support and helpdesk platform that centralizes communication and customer engagement. The Search AI Re:amaze Connector ingests and indexes content from your Re:amaze account — including help articles — enabling efficient search across your support resources.

| Specification     | Details  |
| ----------------- | -------- |
| Repository type   | Cloud    |
| Supported content | Articles |
| RACL support      | Yes      |
| Content filtering | No       |

## Prerequisites

* A Re:amaze account with developer access to generate an API token.

## Generate an API Token

1. Go to **Settings** in your Re:amaze account.
2. Under the **Developer** section, click **API Token**.
3. Click **Generate New Token** to create a unique token.

Save this token — it is used to authenticate Search AI's access to Re:amaze via its APIs.

## Configure the Connector in Search AI

Go to the **Authorization** page of the Re:amaze Connector, enter the following details, and click **Connect**.

| Field          | Description                                                                                                                                                 |
| -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Name**       | Unique name for the connector                                                                                                                               |
| **Brand Name** | Domain name of the brand whose data you want to ingest. Each Re:amaze account can have one or more brands; find the host domain on the Brand Settings page. |
| **Email**      | Email address of the user account                                                                                                                           |
| **API Key**    | API token generated in Re:amaze                                                                                                                             |

## Content Ingestion

After connecting, go to the **Configuration** tab to set up synchronization:

* **Sync Now** — Immediately ingest content.
* **Schedule Sync** — Set up recurring sync at a future time.

Search AI ingests **article** content from Re:amaze, capturing metadata such as the article topic and author.

## RACL Support

Article access is controlled by article status:

| Status                           | Access                                   | `sys_racl` value                      |
| -------------------------------- | ---------------------------------------- | ------------------------------------- |
| **Published**                    | Public — accessible to all users         | `*`                                   |
| **Draft, Unlisted, or Internal** | Restricted to the author and brand users | Author's email address and brand name |

To grant all users of a specific brand access to restricted articles, use the **Permission Entity APIs** to add users to the corresponding brand name permission entity.