# Kore.ai Docs > Kore.ai Product Documentation ## Docs - [Billing and Usage](https://koreai.mintlify.app/agent-platform/administration/billing-and-usage.md) - [Integrations](https://koreai.mintlify.app/agent-platform/administration/integrations.md) - [Manage Custom Scripts](https://koreai.mintlify.app/agent-platform/administration/manage-custom-scripts.md) - [Manage Data](https://koreai.mintlify.app/agent-platform/administration/manage-datasets.md) - [Monitoring](https://koreai.mintlify.app/agent-platform/administration/monitoring.md) - [Tool and Model Analytics](https://koreai.mintlify.app/agent-platform/administration/monitoring/analytics.md) - [Audit Logs](https://koreai.mintlify.app/agent-platform/administration/monitoring/audit-logs.md) - [Model Traces](https://koreai.mintlify.app/agent-platform/administration/monitoring/model-traces.md) - [Monitor Custom Script Runs and Logs](https://koreai.mintlify.app/agent-platform/administration/monitoring/monitor-custom-scripts.md) - [Account and Workspace](https://koreai.mintlify.app/agent-platform/administration/overview.md) - [Role Management](https://koreai.mintlify.app/agent-platform/administration/role-management.md) - [Security and Control](https://koreai.mintlify.app/agent-platform/administration/security-and-control.md) - [User Management](https://koreai.mintlify.app/agent-platform/administration/user-management.md) - [AI Agents Overview](https://koreai.mintlify.app/agent-platform/agents.md) - [Agent Management](https://koreai.mintlify.app/agent-platform/agents/agent-management.md) - [Attachment Support](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/attachment-support.md) - [Create an Agentic App](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/create-an-app.md) - [Custom Tags](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/custom-tags.md) - [Marketplace](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/marketplace.md) - [App Settings](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings.md) - [App Component Limits](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/app-component-limits.md) - [App Configuration](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/app-configurations.md) - [Content Variables](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/content.md) - [Events](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/events.md) - [PII and Guardrails](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/guardrails.md) - [PII Detection Patterns](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/pii-detection-pattern.md) - [Sharing and Permissions](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/sharing-permissions.md) - [Environment Variables](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/settings/variables.md) - [App Simulation and Testing](https://koreai.mintlify.app/agent-platform/agents/agentic-apps/simulation-and-testing.md) - [AI for Service with Agent Platform](https://koreai.mintlify.app/agent-platform/agents/ai-for-service.md) - [AI for Work with Agent Platform](https://koreai.mintlify.app/agent-platform/agents/ai-for-work.md) - [Create](https://koreai.mintlify.app/agent-platform/agents/create.md) - [Create an Agent](https://koreai.mintlify.app/agent-platform/agents/create-an-agent.md) - [Create an Agent from Marketplace](https://koreai.mintlify.app/agent-platform/agents/create-from-marketplace.md) - [Create an Agent from Scratch](https://koreai.mintlify.app/agent-platform/agents/create-from-scratch.md) - [Connect an External Agent](https://koreai.mintlify.app/agent-platform/agents/external-agents.md) - [Instructions](https://koreai.mintlify.app/agent-platform/agents/instructions.md) - [Usage Analytics](https://koreai.mintlify.app/agent-platform/analytics.md) - [API Reference](https://koreai.mintlify.app/agent-platform/apis.md) - [API Key Management APIs](https://koreai.mintlify.app/agent-platform/apis/agentic-apps/api-key-mgmt.md) - [Create Agentic App API](https://koreai.mintlify.app/agent-platform/apis/agentic-apps/create-app.md) - [Runs API](https://koreai.mintlify.app/agent-platform/apis/agentic-apps/execute.md) - [Sessions API](https://koreai.mintlify.app/agent-platform/apis/agentic-apps/sessions.md) - [Managing Uploads](https://koreai.mintlify.app/agent-platform/apis/agentic-apps/upload.md) - [External Model Connection APIs](https://koreai.mintlify.app/agent-platform/apis/apis-list/connections-api.md) - [Deploy a Model API](https://koreai.mintlify.app/agent-platform/apis/apis-list/deploy-a-model.md) - [Deploy a Tool API](https://koreai.mintlify.app/agent-platform/apis/apis-list/deploy-a-tool.md) - [Export a Model API](https://koreai.mintlify.app/agent-platform/apis/apis-list/export-a-model.md) - [Export a Tool API](https://koreai.mintlify.app/agent-platform/apis/apis-list/export-a-tool.md) - [Get Dock Status API](https://koreai.mintlify.app/agent-platform/apis/apis-list/get-dock-status.md) - [Import a Model API](https://koreai.mintlify.app/agent-platform/apis/apis-list/import-a-model.md) - [Import a New Tool API](https://koreai.mintlify.app/agent-platform/apis/apis-list/import-a-new-tool.md) - [Import to an Existing Tool API](https://koreai.mintlify.app/agent-platform/apis/apis-list/import-to-an-existing-tool.md) - [Undeploy a Model API](https://koreai.mintlify.app/agent-platform/apis/apis-list/undeploy-a-model.md) - [Undeploy a Tool API](https://koreai.mintlify.app/agent-platform/apis/apis-list/undeploy-a-tool.md) - [File Upload API](https://koreai.mintlify.app/agent-platform/apis/apis-list/upload-file-api.md) - [Core Concepts](https://koreai.mintlify.app/agent-platform/concepts.md) - [App Deployment](https://koreai.mintlify.app/agent-platform/deploy-apps.md) - [App Diagnostics](https://koreai.mintlify.app/agent-platform/deploy/diagnostics.md) - [App Import & Export](https://koreai.mintlify.app/agent-platform/deploy/import-export.md) - [Dialog agents](https://koreai.mintlify.app/agent-platform/dialog-agents.md) - [Evaluation Studio](https://koreai.mintlify.app/agent-platform/evaluation.md) - [Agentic Evaluation](https://koreai.mintlify.app/agent-platform/evaluation/agentic-evaluation.md) - [Model Evaluation](https://koreai.mintlify.app/agent-platform/evaluation/model-evaluation.md) - [Get Started with Agent Platform](https://koreai.mintlify.app/agent-platform/getting-started.md) - [Guardrails](https://koreai.mintlify.app/agent-platform/guardrails.md) - [How-To Guides](https://koreai.mintlify.app/agent-platform/how-to-guides.md) - [How to Configure Transcription for Voice Interactions](https://koreai.mintlify.app/agent-platform/howto/configure-transcription.md) - [Initiate a Live Agent Handoff from Agentic Apps](https://koreai.mintlify.app/agent-platform/howto/initiate-live-agent-handoff.md) - [Pass Contextual Data from AI for Service to Agent Platform](https://koreai.mintlify.app/agent-platform/howto/pass-data-from-ai-for-service-to-agent-platform.md) - [Pass Files Uploaded by Users to External Services or LLMs](https://koreai.mintlify.app/agent-platform/howto/pass-uploaded-documents-to-external-systems.md) - [Share Contextual Metadata from Agent Platform to AI for Service](https://koreai.mintlify.app/agent-platform/howto/share-context-with-ai-for-service.md) - [Structured Response Rendering via Artifacts](https://koreai.mintlify.app/agent-platform/howto/structured-response-rendering-artifacts.md) - [Use Metadata Fields Passed from the API](https://koreai.mintlify.app/agent-platform/howto/use-metadata.md) - [Voice Interactions](https://koreai.mintlify.app/agent-platform/howto/voice-interactions.md) - [Writing Effective Instructions](https://koreai.mintlify.app/agent-platform/howto/write-effective-instructions.md) - [Agent Platform Overview](https://koreai.mintlify.app/agent-platform/index.md) - [Voice](https://koreai.mintlify.app/agent-platform/integrations/voice.md) - [Empower Agents with Knowledge](https://koreai.mintlify.app/agent-platform/knowledge.md) - [Memory Stores](https://koreai.mintlify.app/agent-platform/memory.md) - [Models Overview](https://koreai.mintlify.app/agent-platform/models.md) - [Configuring Amazon Bedrock Models](https://koreai.mintlify.app/agent-platform/models/configuring-aws.md) - [External Models](https://koreai.mintlify.app/agent-platform/models/external-models.md) - [Fine-Tuned Models](https://koreai.mintlify.app/agent-platform/models/fine-tuned-models.md) - [Open-Source Models](https://koreai.mintlify.app/agent-platform/models/open-source-models.md) - [Overview](https://koreai.mintlify.app/agent-platform/models/overview.md) - [Supported AI Models](https://koreai.mintlify.app/agent-platform/models/supported-models.md) - [Orchestration Overview](https://koreai.mintlify.app/agent-platform/orchestrate.md) - [Adaptive Network Pattern](https://koreai.mintlify.app/agent-platform/orchestration/adaptive-network.md) - [Prompts and Models by Channel](https://koreai.mintlify.app/agent-platform/orchestration/channels-and-prompts.md) - [Realtime Multimodal Orchestration](https://koreai.mintlify.app/agent-platform/orchestration/realtime-multimodal.md) - [Single Agent Pattern](https://koreai.mintlify.app/agent-platform/orchestration/single-agent.md) - [Supervisor Pattern](https://koreai.mintlify.app/agent-platform/orchestration/supervisor.md) - [Prompt Studio](https://koreai.mintlify.app/agent-platform/prompts.md) - [Advanced Features](https://koreai.mintlify.app/agent-platform/prompts/advanced-features.md) - [Prompt Studio Guide](https://koreai.mintlify.app/agent-platform/prompts/using-prompt-studio.md) - [Agent Platform Release Notes](https://koreai.mintlify.app/agent-platform/release-notes/recent-updates.md) - [Get Started with AgenticAI Core SDK](https://koreai.mintlify.app/agent-platform/sdk-overview.md) - [API Reference](https://koreai.mintlify.app/agent-platform/sdk/api-reference.md): Reference for all AgenticAI Core SDK APIs, including design-time models for configuring apps, agents, tools, and runtime services for session context, memory, logging, and tracing. - [SDK Architecture](https://koreai.mintlify.app/agent-platform/sdk/architecture.md): Understand the AgenticAI SDK structure, including design-time and runtime components, the workspace CLI, deployment workflow, memory stores, and logging. - [Changelog](https://koreai.mintlify.app/agent-platform/sdk/changelog.md) - [CLI Reference](https://koreai.mintlify.app/agent-platform/sdk/cli-reference.md) - [CLI Reference](https://koreai.mintlify.app/agent-platform/sdk/cli-reference2.md) - [Contributing](https://koreai.mintlify.app/agent-platform/sdk/contributing.md) - [AgenticAI Core SDK - Example Applications](https://koreai.mintlify.app/agent-platform/sdk/examples.md) - [Building Applications](https://koreai.mintlify.app/agent-platform/sdk/guide/building-apps.md): A step-by-step guide to assembling multi-agent AI applications with the AgenticAI Core SDK, from defining agents to launching the server. - [Creating Agents](https://koreai.mintlify.app/agent-platform/sdk/guide/creating-agents.md): Create and configure AI agents in the AgenticAI Core SDK, including roles, sub-types, tools, prompts, and orchestrator registration. - [Memory Stores](https://koreai.mintlify.app/agent-platform/sdk/guide/memory-stores.md): Configure and use persistent memory stores in the AgenticAI Core SDK to maintain state across user interactions, sessions, and applications. - [Custom Orchestration](https://koreai.mintlify.app/agent-platform/sdk/guide/orchestration.md): Implement custom orchestration logic to route messages between agents and users in the AgenticAI Core SDK. - [Prompts and LLM Configuration](https://koreai.mintlify.app/agent-platform/sdk/guide/prompts-llm.md): Configure LLM providers, model parameters, and prompt templates for agents in the AgenticAI Core SDK. - [Working with Tools](https://koreai.mintlify.app/agent-platform/sdk/guide/working-with-tools.md): Learn how to create and use tools in the AgenticAI Core SDK, including custom MCP tools, inline tools, platform tool library references, and knowledge tools. - [Tools Overview](https://koreai.mintlify.app/agent-platform/tools.md) - [Tool Calling](https://koreai.mintlify.app/agent-platform/tools/calling.md) - [Code Tools](https://koreai.mintlify.app/agent-platform/tools/code.md) - [Manage Context via Context Object](https://koreai.mintlify.app/agent-platform/tools/context-object.md) - [MCP Tools](https://koreai.mintlify.app/agent-platform/tools/mcp.md) - [Workflow Nodes](https://koreai.mintlify.app/agent-platform/tools/nodes.md) - [Script libraries](https://koreai.mintlify.app/agent-platform/tools/script-libraries.md) - [Workflow Tools](https://koreai.mintlify.app/agent-platform/tools/workflow.md) - [Workflow Tools and App Versioning](https://koreai.mintlify.app/agent-platform/tools/workflow-tool-and-app-version.md) - [Account and Workspace](https://koreai.mintlify.app/ai-for-process/admin-settings.md) - [API Reference](https://koreai.mintlify.app/ai-for-process/apis/apis.md) - [External Model Connection APIs](https://koreai.mintlify.app/ai-for-process/apis/apis-list/connections-api.md) - [Deploy a Model API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/deploy-a-model.md) - [Deploy a Workflow API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/deploy-a-workflow.md) - [Export a Model API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/export-a-model.md) - [Export a Workflow API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/export-a-workflow.md) - [Get Dock Status API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/get-dock-status.md) - [Import a Model API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/import-a-model.md) - [Import a New Workflow API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/import-a-new-workflow.md) - [Import to an Existing Workflow API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/import-to-an-existing-workflow.md) - [Undeploy a Model API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/undeploy-a-model.md) - [Undeploy a Workflow API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/undeploy-a-workflow.md) - [File Upload API](https://koreai.mintlify.app/ai-for-process/apis/apis-list/upload-file-api.md) - [Privacy Policy for AI for Process Browser Automation Extension](https://koreai.mintlify.app/ai-for-process/browser-extension-privacy-policy.md) - [Get Started with AI for Process](https://koreai.mintlify.app/ai-for-process/getting-started.md) - [Guardrails](https://koreai.mintlify.app/ai-for-process/guardrails.md) - [Inbox: Review Human-in-the-Loop Requests](https://koreai.mintlify.app/ai-for-process/inbox.md) - [AI for Process Overview](https://koreai.mintlify.app/ai-for-process/index.md) - [Model Overview](https://koreai.mintlify.app/ai-for-process/models.md) - [External Models](https://koreai.mintlify.app/ai-for-process/models/external-models.md) - [Fine-Tuned Models](https://koreai.mintlify.app/ai-for-process/models/fine-tuned-model.md) - [Open-Source Models](https://koreai.mintlify.app/ai-for-process/models/open-source-models.md) - [Supported AI Models](https://koreai.mintlify.app/ai-for-process/models/supported-models.md) - [Workflow Nodes](https://koreai.mintlify.app/ai-for-process/nodes.md) - [Prompt Studio](https://koreai.mintlify.app/ai-for-process/prompts.md) - [AI for Process Release Notes](https://koreai.mintlify.app/ai-for-process/release-notes/recent-updates.md) - [Manage Billing and Usage](https://koreai.mintlify.app/ai-for-process/settings/billing-and-usage.md): Monitor AI for Process credit consumption and resource costs across workflows, models, guardrails, OCR models, and custom scripts. Track usage trends, set up alerts, and manage account limits to prevent service disruptions. - [Browser Automation Deployment](https://koreai.mintlify.app/ai-for-process/settings/deployment.md) - [Integrations](https://koreai.mintlify.app/ai-for-process/settings/integrations.md): Connect AI for Process to 120+ third-party services using OAuth2, API, Bearer, or Basic Auth. Manage connections and integrate with Weights & Biases, Hugging Face, and AWS S3. - [Manage Custom Scripts](https://koreai.mintlify.app/ai-for-process/settings/manage-custom-scripts.md) - [Manage Data](https://koreai.mintlify.app/ai-for-process/settings/manage-dataset.md): Upload, download, and delete datasets in the Data module. Import CSV files or generate synthetic test data for Prompt Studio experiments. - [Manage OCR Models](https://koreai.mintlify.app/ai-for-process/settings/manage-ocr.md): Configure Docling and Azure Doc Intelligence engines for the Doc Intelligence Node, including deployment, resource allocation, and connection management. - [Monitoring](https://koreai.mintlify.app/ai-for-process/settings/monitoring-overview.md) - [Workflow and Model Analytics](https://koreai.mintlify.app/ai-for-process/settings/monitoring/analytics.md) - [Audit Logs](https://koreai.mintlify.app/ai-for-process/settings/monitoring/audit-logs.md) - [Model Traces](https://koreai.mintlify.app/ai-for-process/settings/monitoring/model-traces.md) - [Monitor Custom Script Runs and Logs](https://koreai.mintlify.app/ai-for-process/settings/monitoring/monitor-custom-scripts.md) - [Playground: Design, Simulate, and Test Experiments](https://koreai.mintlify.app/ai-for-process/settings/playground.md) - [Manage Roles, Permissions, and Access Levels](https://koreai.mintlify.app/ai-for-process/settings/role-management.md): Configure Role-based Access Control (RBAC) in AI for Process — understand role types, system and custom roles, access levels, and module-wise permissions for account, workflow, and agentic app features. - [Security and Control](https://koreai.mintlify.app/ai-for-process/settings/security-control.md): Configure Single Sign-On (SSO), API application scopes, authorization profiles, and custom scripts to secure and extend your AI for Process account. - [Invite and Manage Account Users](https://koreai.mintlify.app/ai-for-process/settings/user-management.md): Manage users in your AI for Process account — invite individuals or import in bulk, synchronize from Active Directory, assign roles, monitor status, and unlock accounts. - [Supported Libraries for Function Node](https://koreai.mintlify.app/ai-for-process/supported-libraries.md) - [Context Object Reference](https://koreai.mintlify.app/ai-for-process/workflows/context-object.md) - [Import and Export Workflows](https://koreai.mintlify.app/ai-for-process/workflows/import-export-workflows.md) - [Debug and Troubleshoot Workflows](https://koreai.mintlify.app/ai-for-process/workflows/monitor-and-debug.md) - [Workflow Overview](https://koreai.mintlify.app/ai-for-process/workflows/overview.md) - [Workflow Triggers](https://koreai.mintlify.app/ai-for-process/workflows/triggers-and-access.md) - [Workflow Builder](https://koreai.mintlify.app/ai-for-process/workflows/workflow-builder.md) - [Workflow Management](https://koreai.mintlify.app/ai-for-process/workflows/workflow-management.md) - [Administration](https://koreai.mintlify.app/ai-for-service/administration.md) - [Admin Console](https://koreai.mintlify.app/ai-for-service/administration/adminconsole.md) - [Analytics](https://koreai.mintlify.app/ai-for-service/administration/analytics.md) - [Billing](https://koreai.mintlify.app/ai-for-service/administration/billing.md) - [App Management](https://koreai.mintlify.app/ai-for-service/administration/bot-management.md) - [Dashboard](https://koreai.mintlify.app/ai-for-service/administration/dashboard-bac.md) - [Data Tables and Views](https://koreai.mintlify.app/ai-for-service/administration/data/data-tables-and-views.md) - [Invite Users](https://koreai.mintlify.app/ai-for-service/administration/enrollment/enrolling-a-new-user.md) - [Bulk Invite Users](https://koreai.mintlify.app/ai-for-service/administration/enrollment/enrolling-many-users.md) - [Import Users and User Data](https://koreai.mintlify.app/ai-for-service/administration/enrollment/importing-users-and-user-data.md) - [Synchronize Users from Active Directory](https://koreai.mintlify.app/ai-for-service/administration/enrollment/synchronizing-users-from-active-directory.md) - [Admin Console Guide](https://koreai.mintlify.app/ai-for-service/administration/overview.md) - [API Scopes](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/api-scopes.md) - [BYOK Integration — AWS](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/byok-aws-integration.md) - [BYOK Integration — Azure](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/byok-azure-integration.md) - [Enterprise Key Management](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/enterprise-key.md) - [Security Settings](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/security-settings.md) - [Two-Factor Authentication](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/two-factor-authentication-for-platform-access.md) - [Single Sign-On](https://koreai.mintlify.app/ai-for-service/administration/security-and-control/using-single-sign-on.md) - [Managing Groups](https://koreai.mintlify.app/ai-for-service/administration/user-management/managing-your-groups.md) - [Managing Users](https://koreai.mintlify.app/ai-for-service/administration/user-management/managing-your-users.md) - [Role Management](https://koreai.mintlify.app/ai-for-service/administration/user-management/role-management.md) - [User Management Overview](https://koreai.mintlify.app/ai-for-service/administration/user-management/users-module-overview.md) - [Agent AI](https://koreai.mintlify.app/ai-for-service/agent-ai.md) - [Agent Experience](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience.md) - [Access Custom Data in Agent AI](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/access-custom-data-in-agent-ai.md) - [Agent AI Widget](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/agent-assist-widget-v3.md) - [Real-time Agent Coaching](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/agent-realtime-coaching.md) - [Agentic Copilot](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/agentic-copilot/agentic-copilot.md) - [Bot Override and Automation](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/bot-override-and-automation.md) - [Agent AI FAQ](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/faq/agentai-faq.md) - [Agent AI Playbook](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/playbook.md) - [Supported Languages](https://koreai.mintlify.app/ai-for-service/agentai/agent-experience/supported-languages.md) - [Agent AI Mapping](https://koreai.mintlify.app/ai-for-service/agentai/configuration/agent-ai-mapping.md) - [Configure Auto Summarization with Custom Dialog Tasks](https://koreai.mintlify.app/ai-for-service/agentai/configuration/configure-auto-summarization-with-custom-dialog-tasks.md) - [Conversation Events](https://koreai.mintlify.app/ai-for-service/agentai/configuration/conversation-events.md) - [Custom LLM Model in GenAI](https://koreai.mintlify.app/ai-for-service/agentai/configuration/custom-llm-model-in-genai.md) - [Feedback Settings](https://koreai.mintlify.app/ai-for-service/agentai/configuration/feedback-settings.md) - [Linked Services](https://koreai.mintlify.app/ai-for-service/agentai/configuration/linked-services.md) - [Summary settings](https://koreai.mintlify.app/ai-for-service/agentai/configuration/summary-settings.md) - [Third Party Configuration](https://koreai.mintlify.app/ai-for-service/agentai/configuration/third-party-configuration.md) - [Widget Settings](https://koreai.mintlify.app/ai-for-service/agentai/configuration/widget-settings.md) - [Widget Theming and Layout Customization](https://koreai.mintlify.app/ai-for-service/agentai/configuration/widget-theming-layout-customization.md) - [Summary Settings](https://koreai.mintlify.app/ai-for-service/agentai/configuration/widget-theming-layout-customization/summary-settings.md) - [Agent AI Configurations](https://koreai.mintlify.app/ai-for-service/agentai/configurations.md) - [Amazon Connect CCP Integration with Agent AI Chat](https://koreai.mintlify.app/ai-for-service/agentai/integration/amazon-connect-ccp-agentai-chat/amazon-connect-ccp-integration-agentai-chat.md) - [Amazon Connect CCP Integration with Agent AI Voice](https://koreai.mintlify.app/ai-for-service/agentai/integration/amazon-connect-ccp-agentai-voice/amazon-connect-ccp-integration-with-agentai-voice.md) - [Amazon Connect Integration with Kore using Amazon External Voice Connector (Voice Automation)](https://koreai.mintlify.app/ai-for-service/agentai/integration/amazon-connect-voice-automation/amazon-connect-integration-using-voice-automation.md) - [Amazon Connect Integration with Agent AI Voice Via AWS Third Party Applications](https://koreai.mintlify.app/ai-for-service/agentai/integration/amazon-connect-voice/amazon-connect-with-agentai-voice-via-aws-third-party-applications.md) - [Integration with Salesforce Service Cloud Voice Amazon Connect Telephony](https://koreai.mintlify.app/ai-for-service/agentai/integration/amazon-connect/agent-ai-integration-with-salesforce-service-cloud-voice-amazon-connect-telephony.md) - [Agent AI Voice Integration with CX Cloud From Genesys and Salesforce](https://koreai.mintlify.app/ai-for-service/agentai/integration/cx-cloud-genesys-salesforce/agent-ai-voice-integration-with-cx-cloud-from-genesys-and-salesforce.md) - [Agent AI with Five9 Inbound Voice](https://koreai.mintlify.app/ai-for-service/agentai/integration/five9-voice/agentai-integration-with-five9-inbound-voice.md) - [Agent AI Chat Integration with Five9](https://koreai.mintlify.app/ai-for-service/agentai/integration/five9/agentai-chat-integration-with-five9.md) - [Agent AI Integration with Genesys Cloud CX](https://koreai.mintlify.app/ai-for-service/agentai/integration/genesys/agent-ai-integration-with-genesys-cloud-cx.md) - [NICE Agent Desktop Voice](https://koreai.mintlify.app/ai-for-service/agentai/integration/nice-agent-desktop-voice/nice-agent-desktop-voice.md) - [Agent AI Integration with NICE CXone Agent Desktop for Outbound Calls](https://koreai.mintlify.app/ai-for-service/agentai/integration/nice-cx-agent-desktop-for-outbound-calls/agent-ai-integration-with-nice-cx-agent-desktop-for-outbound-calls.md) - [Agent AI Voice Integration for NICE CXone Mpower in Salesforce](https://koreai.mintlify.app/ai-for-service/agentai/integration/nice-cxone-mpower/agent-ai-voice-integration-for-nice-cxone-mpower-in-salesforce.md) - [Agent AI Integration with NICE MAX Desktop for Outbound Calls](https://koreai.mintlify.app/ai-for-service/agentai/integration/nice-max-desktop-for-outbound-calls/agent-ai-integration-with-nice-max-desktop-for-outbound-calls.md) - [NICE MAX Desktop Chat and Voice](https://koreai.mintlify.app/ai-for-service/agentai/integration/nice-max/nice-max-desktop-chat-and-voice.md) - [Agent AI Integration with Salesforce Email-to-Case](https://koreai.mintlify.app/ai-for-service/agentai/integration/salesforce-email-to-case/agentai-integration-with-salesforce-email-to-case.md) - [Salesforce NICE CX CTI for Outbound Calls](https://koreai.mintlify.app/ai-for-service/agentai/integration/salesforce-nice-cx-cti-outbound-calls/salesforce-nice-cx-cti-for-outbound-calls.md) - [Kore Agent AI with Salesforce NICE CX-CTI](https://koreai.mintlify.app/ai-for-service/agentai/integration/salesforce-nice-cx-cti/kore-agent-ai-with-salesforce-nice-cx-cti.md) - [Salesforce Web Messaging Configuration (New Chat)](https://koreai.mintlify.app/ai-for-service/agentai/integration/salesforce-omni-channel/salesforce-web-messaging-configuration-new-chat.md) - [Agent AI Configuration for Salesforce OmniChannel Chat (Messaging)](https://koreai.mintlify.app/ai-for-service/agentai/integration/salesforce-omnichannel-chat-messaging/agentai-configuration-with-salesforce-omnichannel-chat-messaging.md) - [Agent AI Chat Integration with ServiceNow](https://koreai.mintlify.app/ai-for-service/agentai/integration/servicenow/chat-integration-with-servicenow.md) - [Agent Coaching Events](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/coaching-events.md) - [SDK Customization](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/customize-your-sdk.md) - [Dialog Execution](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/dialog.md) - [Error Codes](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/error-codes.md) - [Internal Transfers - SDK Integration Guide](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/internal-transfer-process.md) - [Agent AI Web SDK v3.13.1](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/introduction.md) - [MYBOT TAB SECTION](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/mybot-tabs.md) - [Other Events](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/other-events.md) - [PlayBooks](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/sdk-Playbooks.md) - [SDK Fields and Details](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/sdk-fields-and-details.md) - [Search Suggestion Events (Search / Assist)](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/searchtab-events.md) - [Sentiment Chart and Realtime Sentiment Handling](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/sentiment-charts.md) - [Events to Customize Transcript Tab](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/transcript-events.md) - [View Customized Events](https://koreai.mintlify.app/ai-for-service/agentai/integration/websdk/view-customized-events.md) - [Agent AI Integrations](https://koreai.mintlify.app/ai-for-service/agentai/integrations.md) - [Conversation Flows](https://koreai.mintlify.app/ai-for-service/analytics/automation/conversation-flows.md) - [Conversation Insights](https://koreai.mintlify.app/ai-for-service/analytics/automation/conversation-insights.md) - [Create Custom Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/automation/custom-dashboard/create-custom-dashboard.md) - [Create Custom Dashboard Filters](https://koreai.mintlify.app/ai-for-service/analytics/automation/custom-dashboard/create-custom-dashboard-filters.md) - [Custom Meta Tags](https://koreai.mintlify.app/ai-for-service/analytics/automation/custom-dashboard/custom-meta-tags.md) - [Introduction to Custom Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/automation/custom-dashboard/introduction-to-custom-dashboard.md) - [NLP Insights](https://koreai.mintlify.app/ai-for-service/analytics/automation/nlp-insights.md) - [Performance Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/automation/performance-dashboard.md) - [Task Execution Logs](https://koreai.mintlify.app/ai-for-service/analytics/automation/task-execution-logs.md) - [Agent AI Conversation Logs](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/agentai-conversation-logs.md) - [Agent AI Widget Dashboard Overview](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/agentai-dashboard.md) - [Contact Center AI Metrics](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/contact-center-metrics.md) - [Queues & Agents Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/queues-and-agents.md) - [Agent Activity Summary Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/agent-activity-summary-report.md) - [Agent Chat Metrics Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/agent-chat-metrics-report.md) - [Agent Login Logout Summary Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/agent-login-logout-summary-report.md) - [Agent Metrics Daily Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/agent-metrics-daily-report.md) - [Agent Status Detail Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/agent-status-detail-report.md) - [Dialer Campaign History Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/dialer-campaign-history-report.md) - [Interaction Details by Segment Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/interaction-details-by-segment.md) - [Interaction Details Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/interaction-details-report.md) - [Introduction to Reports](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/introduction-to-reports.md) - [IVR Containment Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/ivr-containment-report.md) - [Latency Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/latency-report.md) - [Queue Chat Metrics Interval Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/queue-chat-metrics-interval-report.md) - [Queue Dispositions Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/queue-dispositions-report.md) - [Queue Metrics Interval Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/queue-metrics-interval-report.md) - [Queue Metrics Summary Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/queue-metrics-summary-report.md) - [Reports List](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/reports-list.md) - [Selected Hours Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/selected-hours-report.md) - [Skill Metrics Daily Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/skill-metrics-daily-report.md) - [Total Volumes Report](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/reports/total-volumes-report.md) - [Wallboards](https://koreai.mintlify.app/ai-for-service/analytics/contact-center/wallboards.md) - [Dashboard Filters](https://koreai.mintlify.app/ai-for-service/analytics/dashboard-filters.md) - [Generative AI Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/genai-analytics/genai-dashboard.md) - [Performance Analytics](https://koreai.mintlify.app/ai-for-service/analytics/genai-analytics/genai-performance-analytics.md) - [Generative AI Logs](https://koreai.mintlify.app/ai-for-service/analytics/genai-analytics/llm-usage-logs.md) - [Analyze Your AI Agents](https://koreai.mintlify.app/ai-for-service/analytics/introduction.md) - [Analytics Overview](https://koreai.mintlify.app/ai-for-service/analytics/overview.md) - [Conversations](https://koreai.mintlify.app/ai-for-service/analytics/overview/conversations.md) - [Conversations Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/overview/conversations-dashboard.md) - [Conversations History](https://koreai.mintlify.app/ai-for-service/analytics/overview/conversations-history.md) - [Feedback Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/overview/feedback-dashboard.md) - [Summary Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/overview/summary-dashboard.md) - [Users Dashboard](https://koreai.mintlify.app/ai-for-service/analytics/overview/users-dashboard.md) - [Agent Performance Report](https://koreai.mintlify.app/ai-for-service/analytics/quality-ai/reports/agent-performance-report.md) - [Evaluation Form Summary Report](https://koreai.mintlify.app/ai-for-service/analytics/quality-ai/reports/evaluation-form-summary-report.md) - [Interaction Evaluation and Conversation Analytics Report](https://koreai.mintlify.app/ai-for-service/analytics/quality-ai/reports/interaction-conversation-analytics-report.md) - [Quality AI Reports Overview](https://koreai.mintlify.app/ai-for-service/analytics/quality-ai/reports/qm-reports-list.md) - [Scheduled Reports](https://koreai.mintlify.app/ai-for-service/analytics/quality-ai/reports/scheduled-reports.md) - [Answer Insights](https://koreai.mintlify.app/ai-for-service/analytics/searchai/answer-insights.md) - [API for Agentic Conversation History](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/api-for-agentic-conversation-history.md) - [API for Duration-Based Conversation Records](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/api-for-duration-based-conversation-records.md) - [Agent AI API List](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/api-list.md) - [Control Transcription API](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/control-transcription-api.md) - [Control Transcription API v2](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/control-transcription-api-2.md) - [Conversation Summary Trigger API](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/conversation-summary-trigger-api.md) - [End of Conversation API](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/end-of-conversation-api.md) - [Hooks API for Internal Transfers](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/hooks-api-for-internal-transfers.md) - [Raw Data API v2](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/raw-data-api.md) - [Webhook API for Conversation Events](https://koreai.mintlify.app/ai-for-service/apis/agent-ai/webhook-api-for-conversation-events.md) - [AI for Service API List](https://koreai.mintlify.app/ai-for-service/apis/api-list.md) - [Add and Enable a New Language API](https://koreai.mintlify.app/ai-for-service/apis/automation/add-enable-new-language.md) - [Add Questions from Extract - KG](https://koreai.mintlify.app/ai-for-service/apis/automation/add-questions-to-knowledgegraph.md) - [Using AI for Service Platform APIs](https://koreai.mintlify.app/ai-for-service/apis/automation/api-introduction.md) - [Automation AI API List](https://koreai.mintlify.app/ai-for-service/apis/automation/api-list.md) - [Assign Admin Roles API](https://koreai.mintlify.app/ai-for-service/apis/automation/assign-admin-roles.md) - [Assign Bot Roles API](https://koreai.mintlify.app/ai-for-service/apis/automation/assign-bt-roles.md) - [Batch Test Execution API](https://koreai.mintlify.app/ai-for-service/apis/automation/batch-test-execution.md) - [Batch Test Execution Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/batch-test-execution-status.md) - [Billing Sessions API](https://koreai.mintlify.app/ai-for-service/apis/automation/billing-session.md) - [Billing Usage Summary API](https://koreai.mintlify.app/ai-for-service/apis/automation/billing-usage-summary.md) - [Bot Export API](https://koreai.mintlify.app/ai-for-service/apis/automation/bot-export.md) - [Bot Export Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/bot-export-status.md) - [Bot Import Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/bot-import-status.md) - [Bot Publish Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/bot-publish-status.md) - [Bot Variables Export API](https://koreai.mintlify.app/ai-for-service/apis/automation/bot-variables-export.md) - [Bot Variables Import API](https://koreai.mintlify.app/ai-for-service/apis/automation/bot-variables-import.md) - [Data Insert (Bulk) API](https://koreai.mintlify.app/ai-for-service/apis/automation/bulk-data-insert.md) - [Change Default Language API](https://koreai.mintlify.app/ai-for-service/apis/automation/change-default-language.md) - [Channel Enablement API](https://koreai.mintlify.app/ai-for-service/apis/automation/channel-enablement.md) - [Conversation Details and Summary API](https://koreai.mintlify.app/ai-for-service/apis/automation/conversation-details-and-summary.md) - [Conversation History API](https://koreai.mintlify.app/ai-for-service/apis/automation/conversation-history.md) - [Conversation History API - Lightweight](https://koreai.mintlify.app/ai-for-service/apis/automation/conversation-history-lightweight.md) - [Conversation Summary API](https://koreai.mintlify.app/ai-for-service/apis/automation/conversation-summary.md) - [Create (Import) a Conversation Test Suite API](https://koreai.mintlify.app/ai-for-service/apis/automation/create-conversation-test-suite.md) - [Create User API](https://koreai.mintlify.app/ai-for-service/apis/automation/create-users.md) - [Data Delete API](https://koreai.mintlify.app/ai-for-service/apis/automation/data-delete.md) - [Data Insert API](https://koreai.mintlify.app/ai-for-service/apis/automation/data-insert.md) - [Data Update API](https://koreai.mintlify.app/ai-for-service/apis/automation/data-update.md) - [Delete Batch Test Suite API](https://koreai.mintlify.app/ai-for-service/apis/automation/delete-batch-test-suite.md) - [Delete Batch Test Suite Execution API](https://koreai.mintlify.app/ai-for-service/apis/automation/delete-batch-test-suite-execution.md) - [Delete Customer Data API](https://koreai.mintlify.app/ai-for-service/apis/automation/delete-customer-data.md) - [Delete Customer Data Status](https://koreai.mintlify.app/ai-for-service/apis/automation/delete-customer-data-status.md) - [Delete a Test Suite API](https://koreai.mintlify.app/ai-for-service/apis/automation/delete-test-suite.md) - [Remove Users from Account](https://koreai.mintlify.app/ai-for-service/apis/automation/delete-users.md) - [Disable an Existing Language API](https://koreai.mintlify.app/ai-for-service/apis/automation/disable-existing-language.md) - [Enable and Manage SSO Configuration APIs](https://koreai.mintlify.app/ai-for-service/apis/automation/enable-and-manage-sso-configuration.md) - [Enable an Existing Language API](https://koreai.mintlify.app/ai-for-service/apis/automation/enable-existing-language.md) - [Enabling Agent Transfer API](https://koreai.mintlify.app/ai-for-service/apis/automation/enabling-agent-transfer-api.md) - [Execute a Test Suite API](https://koreai.mintlify.app/ai-for-service/apis/automation/execute-test-suite.md) - [Export Batch Test Suite API](https://koreai.mintlify.app/ai-for-service/apis/automation/export-batch-test-suite.md) - [Export Roles API](https://koreai.mintlify.app/ai-for-service/apis/automation/export-roles.md) - [Extraction from File or URL - KG](https://koreai.mintlify.app/ai-for-service/apis/automation/extract-kg-from-file-url.md) - [FAQ Training API](https://koreai.mintlify.app/ai-for-service/apis/automation/faq-training.md) - [FAQ Training Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/faq-training-status.md) - [Debug Logs API](https://koreai.mintlify.app/ai-for-service/apis/automation/fetch-debug-logs.md) - [Feedback Survey API](https://koreai.mintlify.app/ai-for-service/apis/automation/fetch-feedback-survey-scores.md) - [Find Intent API](https://koreai.mintlify.app/ai-for-service/apis/automation/find-intent.md) - [Get Admin Console Audit Logs API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-admin-console-audit-logs.md) - [Get Analytics API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-analytics.md) - [Get Batch Test Suites API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-batch-test-suites.md) - [Get Bots API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-bots.md) - [Get ChangeLogs API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-change-logs.md) - [Conversation Test Suite Creation Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-conversation-test-suite-creation-status.md) - [Get Dashboard Widget Data](https://koreai.mintlify.app/ai-for-service/apis/automation/get-dashboard-widget-data.md) - [Get FAQs - KG](https://koreai.mintlify.app/ai-for-service/apis/automation/get-faqs-from-knowledge-task.md) - [Get FAQs - KG V2](https://koreai.mintlify.app/ai-for-service/apis/automation/get-faqs-from-knowledge-task-V2.md) - [Get Groups API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-groups.md) - [Get Extractions History - KG](https://koreai.mintlify.app/ai-for-service/apis/automation/get-kg-extraction-history.md) - [Get Extraction Questions - KG](https://koreai.mintlify.app/ai-for-service/apis/automation/get-kg-extraction-questions.md) - [Get KnowledgeTasks - KG](https://koreai.mintlify.app/ai-for-service/apis/automation/get-knowledge-tasks.md) - [Get Linked Apps API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-linked-apps.md) - [Get Roles API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-roles.md) - [Sessions History API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-sessions-history.md) - [Get Test Suite Execution Status and Summary API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-test-suite-execution-status.md) - [Get User Information API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-user-information.md) - [Get User Roles Details API](https://koreai.mintlify.app/ai-for-service/apis/automation/get-user-roles-details.md) - [Import Batch Test Suite API](https://koreai.mintlify.app/ai-for-service/apis/automation/import-batch-test-suite.md) - [Import Bot as a New Bot API](https://koreai.mintlify.app/ai-for-service/apis/automation/import-bot-as-new-bot.md) - [Import Bot Functions API](https://koreai.mintlify.app/ai-for-service/apis/automation/import-bot-functions.md) - [Import Bot into an Existing Bot API](https://koreai.mintlify.app/ai-for-service/apis/automation/import-bot-into-an-existing-bot.md) - [ML Utterances Import API](https://koreai.mintlify.app/ai-for-service/apis/automation/import-ml-utterances.md) - [Import Roles API](https://koreai.mintlify.app/ai-for-service/apis/automation/import-roles.md) - [Install a Sample Bot API](https://koreai.mintlify.app/ai-for-service/apis/automation/install-sample-bot.md) - [koreUtil Libraries](https://koreai.mintlify.app/ai-for-service/apis/automation/koreutil-libraries.md) - [Language Updation API](https://koreai.mintlify.app/ai-for-service/apis/automation/language-updation.md) - [LLM and Generative AI Usage Logs API](https://koreai.mintlify.app/ai-for-service/apis/automation/llm-usage-logs-api.md) - [Manage SDK Push Notifications APIs](https://koreai.mintlify.app/ai-for-service/apis/automation/manage-sdk-push-notifications.md) - [ML Utterances Export API](https://koreai.mintlify.app/ai-for-service/apis/automation/ml-utterances-export.md) - [ML Utterances Export Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/ml-utterances-export-status.md) - [ML Utterances Import Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/ml-utterances-import-status.md) - [ML Utterances Train API](https://koreai.mintlify.app/ai-for-service/apis/automation/ml-utterances-train.md) - [ML Utterance Train Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/ml-utterances-train-status.md) - [Proactive Notification Status API V2](https://koreai.mintlify.app/ai-for-service/apis/automation/proactive-notification-status-v2.md) - [Proactive Notifications API](https://koreai.mintlify.app/ai-for-service/apis/automation/proactive-notifications.md) - [Proactive Notification Status API](https://koreai.mintlify.app/ai-for-service/apis/automation/proactive-notifications-status.md) - [Proactive Notifications API v2](https://koreai.mintlify.app/ai-for-service/apis/automation/proactive-notifications-v2.md) - [Publish Bot API](https://koreai.mintlify.app/ai-for-service/apis/automation/publish-bot.md) - [Query Data (View) API](https://koreai.mintlify.app/ai-for-service/apis/automation/query-data-table-view.md) - [Query Data (Table) API](https://koreai.mintlify.app/ai-for-service/apis/automation/query-table-data.md) - [Automation AI - API Rate Limits](https://koreai.mintlify.app/ai-for-service/apis/automation/rate-limit.md) - [Task Execution-Based Containment Report API](https://koreai.mintlify.app/ai-for-service/apis/automation/task-execution-based-containment-report.md) - [Update NLP Configurations API](https://koreai.mintlify.app/ai-for-service/apis/automation/update-nlp-configurations.md) - [Update User API](https://koreai.mintlify.app/ai-for-service/apis/automation/update-user.md) - [Update User Access API](https://koreai.mintlify.app/ai-for-service/apis/automation/update-user-access.md) - [Upload File API](https://koreai.mintlify.app/ai-for-service/apis/automation/upload-file.md) - [User Engagement Trend API](https://koreai.mintlify.app/ai-for-service/apis/automation/user-engagement-trend.md) - [User Engagement Trend API - v2](https://koreai.mintlify.app/ai-for-service/apis/automation/user-engagement-trend-v2.md) - [Add Contacts to Contact List API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/add-contacts-to-contact-list.md) - [Agent Activity API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/agent-activity.md) - [Agent Status Details API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/agent-status-details.md) - [Agents API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/agents.md) - [Contact Center AI API List](https://koreai.mintlify.app/ai-for-service/apis/contact-center/api-list.md) - [Bulk Delete Contacts API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/bulk-delete-contacts.md) - [Check Agent Availability Status API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/check-agent-availability-status.md) - [Contact Volume API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/contact-volume.md) - [Create a Contact by Giving Details API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-a-contact-by-giving-details.md) - [Create a Queue API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-a-queue.md) - [Create a Skill API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-a-skill.md) - [Create a Skill Group API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-a-skill-group.md) - [Create an Agent API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-an-agent.md) - [Create an Agent Group API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-an-agent-group.md) - [Create Bulk Contacts API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-bulk-contacts.md) - [Create Contact List](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-contact-list.md) - [Create Contact List v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-contact-list-v2.md) - [Create SMS Campaign Advanced Format](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-sms-campaign-advanced-format.md) - [Create SMS Campaign Advanced Format v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-sms-campaign-advanced-format-v2.md) - [Create SMS Campaign Using Template](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-sms-campaign-using-template.md) - [Create SMS Campaign Using Template v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-sms-campaign-using-template-v2.md) - [Create SMS Campaign Without Template](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-sms-campaign-without-template.md) - [Create SMS Campaign Without Template v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-sms-campaign-without-template-v2.md) - [Create Voice Campaign Agentless Mode](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-voice-campaign-agentless.md) - [Create Voice Campaign Agentless Mode v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-voice-campaign-agentless-v2.md) - [Create Voice Campaign API - Preview Mode](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-voice-campaign-preview.md) - [Create Voice Campaign Preview Mode v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-voice-campaign-preview-v2.md) - [Create Voice Campaign API - Progressive Mode](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-voice-campaign-progressive.md) - [Create Voice Campaign API - Progressive Mode (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/create-voice-campaign-progressive-v2.md) - [Delete a Contact API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-a-contact.md) - [Delete a Queue](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-a-queue.md) - [Delete a Skill from a Particular Skill Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-a-skill-from-a-particular-skill-group.md) - [Delete a Skill Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-a-skill-group.md) - [Delete a Specific Agent from a Particular Agent Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-a-specific-agent-from-a-particular-agent-group.md) - [Delete an Agent Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-an-agent-group.md) - [Delete Call Recording API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-call-recording.md) - [Delete Contact List Details API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-contact-list-details.md) - [Delete Contact List Details API (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-contact-list-details-v2.md) - [Delete SMS Campaign API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-sms-campaign.md) - [Delete SMS Campaign API (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-sms-campaign-v2.md) - [Delete Voice Campaign API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-voice-campaign.md) - [Delete Voice Campaign API (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/delete-voice-campaign-v2.md) - [Disable a Scheduled Voice or SMS Campaign API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/disable-voice-or-sms-campaign-schedule.md) - [Enable Daily Scheduling of Voice or SMS Campaigns](https://koreai.mintlify.app/ai-for-service/apis/contact-center/enable-voice-or-sms-campaign-schedule-daily.md) - [Enable Weekly Scheduling of Voice or SMS Campaigns](https://koreai.mintlify.app/ai-for-service/apis/contact-center/enable-voice-or-sms-campaign-schedule-weekly.md) - [Export Data by Giving Details](https://koreai.mintlify.app/ai-for-service/apis/contact-center/export-data-by-giving-details.md) - [Export Data by accountId and orgId (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/export-data-by-giving-details-v2.md) - [Fetch Call Recording](https://koreai.mintlify.app/ai-for-service/apis/contact-center/fetch-call-recording.md) - [Fetch Call Recording v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/fetch-call-recording-v2.md) - [Fetch Voicemail Recording](https://koreai.mintlify.app/ai-for-service/apis/contact-center/fetch-voicemail-recording.md) - [Get a List of Agents or Queues](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-list-of-agents-or-queues.md) - [Get a List of Queues](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-list-of-queues.md) - [Get a Particular Skill](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-particular-skill.md) - [Get a Skill Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-skill-group.md) - [Get a Specific Agent](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-specific-agent.md) - [Get a Specific Conversation](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-specific-conversation.md) - [Get a Specific Queue](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-a-specific-queue.md) - [Get All Agent Groups](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-agent-groups.md) - [Get All Campaigns](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-campaigns.md) - [Get All Campaigns v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-campaigns-v2.md) - [Get All Contact Details Voice Campaigns](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contact-details-voice-campaigns.md) - [Get All Contact Details Voice Campaigns v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contact-details-voice-campaigns-v2.md) - [Get All Contact Lists](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contact-lists.md) - [Get All Contact Lists v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contact-lists-v2.md) - [Get All Contacts](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contacts.md) - [Get All Contacts of a Contact List](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contacts-of-a-contactlist.md) - [Get All Contacts of a Contact List v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-contacts-of-a-contactlist-v2.md) - [Get All Conversations Data - Call Details v1](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-conversations-data-call-details-v1.md) - [Get All Conversations Data - Call Details v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-conversations-data-call-details-v2.md) - [Get All Skill Groups](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-skill-groups.md) - [Get All Skills from a Skill Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-all-skills-from-a-skill-group.md) - [Get an Agent Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-an-agent-group.md) - [Get Campaign Status](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-campaign-status.md) - [Get Campaign Status v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-campaign-status-v2.md) - [Get Contact List Details](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-contact-list-details.md) - [Get Contact List Details v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-contact-list-details-v2.md) - [Get Conversation Details](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-conversation-details.md) - [Get Intent Real-Time Data](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-intent-real-time-data.md) - [Get SMS Campaign API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-sms-campaign-by-id.md) - [Get SMS Campaign API (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-sms-campaign-by-id-v2.md) - [Get the Agent ID Using the Custom ID](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-the-agent-id-using-custom-id.md) - [Get Voice Campaign API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-voice-campaign-by-id.md) - [Get Voice Campaign API (v2)](https://koreai.mintlify.app/ai-for-service/apis/contact-center/get-voice-campaign-by-id-v2.md) - [Historical Agent Status Summary](https://koreai.mintlify.app/ai-for-service/apis/contact-center/historical-agent-status-summary.md) - [Hours of Operation API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/hours-of-operation.md) - [Import or Save Data by Giving Details](https://koreai.mintlify.app/ai-for-service/apis/contact-center/import-or-save-data-by-giving-details.md) - [Import or Save Data by Giving Details v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/import-or-save-data-by-giving-details-v2.md) - [List All Agents](https://koreai.mintlify.app/ai-for-service/apis/contact-center/list-all-agents.md) - [List of Conversations](https://koreai.mintlify.app/ai-for-service/apis/contact-center/list-of-conversations.md) - [Outbound Calling VG](https://koreai.mintlify.app/ai-for-service/apis/contact-center/outbound-calling-vg.md) - [Outbound Calling VG v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/outbound-calling-vg-v2.md) - [Queue Size](https://koreai.mintlify.app/ai-for-service/apis/contact-center/queue-size.md) - [Queues API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/queues.md) - [Contact Center AI - API Rate Limits](https://koreai.mintlify.app/ai-for-service/apis/contact-center/rate-limit-ccai.md) - [Send Outbound SMS](https://koreai.mintlify.app/ai-for-service/apis/contact-center/send-outbound-sms.md) - [Start SMS Campaign](https://koreai.mintlify.app/ai-for-service/apis/contact-center/start-sms-campaign.md) - [Start sms campaign v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/start-sms-campaign-v2.md) - [Start Voice Campaign](https://koreai.mintlify.app/ai-for-service/apis/contact-center/start-voice-campaign.md) - [Start Voice Campaign v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/start-voice-campaign-v2.md) - [Stop SMS Campaign](https://koreai.mintlify.app/ai-for-service/apis/contact-center/stop-sms-campaign.md) - [Stop SMS Campaign v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/stop-sms-campaign-v2.md) - [Stop Voice Campaign](https://koreai.mintlify.app/ai-for-service/apis/contact-center/stop-voice-campaign.md) - [Stop Voice Campaign v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/stop-voice-campaign-v2.md) - [Transfer Conversation to Agent or Queue](https://koreai.mintlify.app/ai-for-service/apis/contact-center/transfer-conversation-to-a-specific-agent-or-queue.md) - [Update a Contact](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-a-contact.md) - [Update a Particular Skill](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-a-particular-skill.md) - [Update a Skill Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-a-skill-group.md) - [Update a Specific Agent](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-a-specific-agent.md) - [Update a Specific Queue](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-a-specific-queue.md) - [Update an Agent Group](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-an-agent-group.md) - [Update Bulk Contacts API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-bulk-contacts.md) - [Update Contact List by ID](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-contact-list.md) - [Update Contact List by ID v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-contact-list-v2.md) - [Update Queue Priority](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-queue-priority.md) - [Update SMS Campaign API](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-sms-campaign.md) - [Update SMS Campaign API v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-sms-campaign-v2.md) - [Update Voice Campaign by ID](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-voice-campaign.md) - [Update Voice Campaign by ID v2](https://koreai.mintlify.app/ai-for-service/apis/contact-center/update-voice-campaign-v2.md) - [Quality AI API List](https://koreai.mintlify.app/ai-for-service/apis/quality-ai/api-list.md) - [Auto QA Reporting API](https://koreai.mintlify.app/ai-for-service/apis/quality-ai/auto-qa-reporting-api.md) - [Quality AI - API Rate Limits](https://koreai.mintlify.app/ai-for-service/apis/quality-ai/rate-limit-quality-ai.md) - [Raw Data API](https://koreai.mintlify.app/ai-for-service/apis/quality-ai/raw-data-api.md) - [API Rate Limits](https://koreai.mintlify.app/ai-for-service/apis/rate-limit.md) - [Advance Search API - V2](https://koreai.mintlify.app/ai-for-service/apis/searchai/advance-search.md) - [Answer Generation API](https://koreai.mintlify.app/ai-for-service/apis/searchai/answer-generation.md) - [Answer Insights API](https://koreai.mintlify.app/ai-for-service/apis/searchai/answer-insights.md) - [Search AI API List](https://koreai.mintlify.app/ai-for-service/apis/searchai/api-list.md) - [App Export API](https://koreai.mintlify.app/ai-for-service/apis/searchai/app-export.md) - [App Import API](https://koreai.mintlify.app/ai-for-service/apis/searchai/app-import.md) - [Chunk APIs](https://koreai.mintlify.app/ai-for-service/apis/searchai/chunk-apis.md) - [Click analytics](https://koreai.mintlify.app/ai-for-service/apis/searchai/click-analytics.md) - [Connector APIs](https://koreai.mintlify.app/ai-for-service/apis/searchai/connector-apis.md) - [Content APIs](https://koreai.mintlify.app/ai-for-service/apis/searchai/content-apis.md) - [Feedback API](https://koreai.mintlify.app/ai-for-service/apis/searchai/feedback.md) - [Ingest Data API](https://koreai.mintlify.app/ai-for-service/apis/searchai/ingest-data.md) - [Jobs API](https://koreai.mintlify.app/ai-for-service/apis/searchai/jobs.md) - [Permission Entity APIs](https://koreai.mintlify.app/ai-for-service/apis/searchai/permission-entity-apis.md) - [RACL Resolver APIs](https://koreai.mintlify.app/ai-for-service/apis/searchai/racl-resolver-apis.md) - [Train APIs](https://koreai.mintlify.app/ai-for-service/apis/searchai/train-apis.md) - [App Settings](https://koreai.mintlify.app/ai-for-service/app-settings.md) - [Conversation Sessions](https://koreai.mintlify.app/ai-for-service/app-settings/advanced-settings/bot-sessions.md) - [Manage Attachment and Chat History URLs](https://koreai.mintlify.app/ai-for-service/app-settings/advanced-settings/manage-url.md) - [Redacting Personally Identifiable Information](https://koreai.mintlify.app/ai-for-service/app-settings/advanced-settings/pii-data-masking.md) - [System Settings](https://koreai.mintlify.app/ai-for-service/app-settings/advanced-settings/system-settings.md) - [App Profile](https://koreai.mintlify.app/ai-for-service/app-settings/app-profile.md) - [Change Logs](https://koreai.mintlify.app/ai-for-service/app-settings/change-logs.md) - [Delete App](https://koreai.mintlify.app/ai-for-service/app-settings/delete-app.md) - [AI Agent Authorization Overview](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/bot-authentication.md) - [Setting Up Authorization using OAuth v2 Client Credentials](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/bot-oauthv2-clientcredentials.md) - [Setting Up Authorization using an API Key](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-authorization-using-an-api-key.md) - [Setting Up Authorization using Basic Auth](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-authorization-using-basic-auth.md) - [Setting Up Authorization using OAuth v1](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-authorization-using-oauth-v1.md) - [Setting Up Authorization using OAuth v2](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-authorization-using-oauth-v2.md) - [Setting Up Authorization using oAuth v2 Password Grant](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-authorization-using-oauth-v2-password-grant.md) - [Setting Up the Kerberos SPNEGO Authorization Profile](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-the-kerberos-spnego-authorization-profile.md) - [Kore.ai Web SDK Tutorial](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/kore-ai-web-sdk.md) - [App Functions](https://koreai.mintlify.app/ai-for-service/app-settings/dev-tools/reusing-bot-functions-custom-script-file.md) - [Get Started with Multilingual AI Agent](https://koreai.mintlify.app/ai-for-service/app-settings/language-management/building-multi-language-bots.md) - [Managing Languages for Multilingual AI Agent](https://koreai.mintlify.app/ai-for-service/app-settings/language-management/managing-languages-for-multilingual-vas.md) - [Managing Translation Services](https://koreai.mintlify.app/ai-for-service/app-settings/language-management/managing-translation-services.md) - [Multilingual AI Agent Behavior](https://koreai.mintlify.app/ai-for-service/app-settings/language-management/multi-lingual-bot-behavior.md) - [Multilingual AI Agents Components and Feature Support](https://koreai.mintlify.app/ai-for-service/app-settings/language-management/multilingual-vas-components-feature-support.md) - [Managing Namespace](https://koreai.mintlify.app/ai-for-service/app-settings/managing-namespace.md) - [Mock Scenes](https://koreai.mintlify.app/ai-for-service/app-settings/mock-scenes.md) - [Collections](https://koreai.mintlify.app/ai-for-service/app-settings/variables/collections.md) - [Using Variables](https://koreai.mintlify.app/ai-for-service/app-settings/variables/using-bot-variables.md) - [Agent Flows](https://koreai.mintlify.app/ai-for-service/automation/agent-flows.md) - [Agent Node](https://koreai.mintlify.app/ai-for-service/automation/agent-node.md) - [DialogGPT](https://koreai.mintlify.app/ai-for-service/automation/dialoggpt.md) - [Enabling 2-Way SSL for Service Nodes](https://koreai.mintlify.app/ai-for-service/automation/dialogs/enabling-2-way-ssl-for-service-nodes.md) - [Implementing Custom Authentication](https://koreai.mintlify.app/ai-for-service/automation/dialogs/implementing-custom-authentication.md) - [Manage Dialogs Tasks](https://koreai.mintlify.app/ai-for-service/automation/dialogs/manage-dialogs.md) - [Agent Transfer Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/agent-transfer-node.md) - [Confirmation Nodes](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/confirmation-nodes.md) - [Dialog Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/dialog-node.md) - [Dynamic Intent Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/dynamic-intent-node.md) - [Entity Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/entity-node.md) - [Form Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/form-node.md) - [Prompt Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/genai-prompt.md) - [Logic Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/logic-node.md) - [Message Nodes](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/message-nodes.md) - [Node Connections](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/node-connections.md) - [Node Types Overview](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/overview.md) - [Process Nodes](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/process-nodes.md) - [Script Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/script-node.md) - [Search AI Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/searchai-node.md) - [Service Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/service-node.md) - [User Intent Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/user-intent-node.md) - [WebHook Node](https://koreai.mintlify.app/ai-for-service/automation/dialogs/node-types/web-hook-node.md) - [User Prompts or Message](https://koreai.mintlify.app/ai-for-service/automation/dialogs/prompt-editor.md) - [Dynamic Routing](https://koreai.mintlify.app/ai-for-service/automation/dynamic-routing.md) - [Access Original PII Data](https://koreai.mintlify.app/ai-for-service/automation/how-tos/access-original-pii-data.md) - [Automation How-To Guides](https://koreai.mintlify.app/ai-for-service/automation/how-tos/guide.md) - [Include an Image in an Outbound Twilio SMS (MMS)](https://koreai.mintlify.app/ai-for-service/automation/how-tos/how-do-i-include-an-image-in-an-outbound-twilio-sms-mms.md) - [Pass Metadata During Agent Transfer](https://koreai.mintlify.app/ai-for-service/automation/how-tos/how-to-pass-metadata-during-agent-transfer.md) - [Lead Capture in HubSpot Using AI Agent](https://koreai.mintlify.app/ai-for-service/automation/how-tos/hubspot/lead-capture-in-hubspot.md) - [Personalize Experience for New and Returning Users](https://koreai.mintlify.app/ai-for-service/automation/how-tos/new-and-returning-users.md) - [Proactive Notifications with Interactive Elements in MS Teams](https://koreai.mintlify.app/ai-for-service/automation/how-tos/proactive-notification-api-interactive-element-ms-teams.md) - [Lead Capture in Salesforce CRM Using AI Agent](https://koreai.mintlify.app/ai-for-service/automation/how-tos/salesforce/lead-capture-in-salesforce-crm.md) - [Share Metadata from AI for Service to Agent Platform](https://koreai.mintlify.app/ai-for-service/automation/how-tos/share-metadata-ais-to-agent-platform.md) - [Use Agent Node and Search AI to Generate Answers](https://koreai.mintlify.app/ai-for-service/automation/how-tos/use-agentnode-and-searchai-to-generate-answers.md) - [Using nlMeta](https://koreai.mintlify.app/ai-for-service/automation/how-tos/using-nlmeta.md) - [Create a Ticket in Zendesk Using AI Agent](https://koreai.mintlify.app/ai-for-service/automation/how-tos/zendesk/create-a-ticket-in-zendesk.md) - [Context Management](https://koreai.mintlify.app/ai-for-service/automation/intelligence/context-management.md) - [Conversation Management](https://koreai.mintlify.app/ai-for-service/automation/intelligence/conversation-management.md) - [Default Conversations](https://koreai.mintlify.app/ai-for-service/automation/intelligence/conversation-management/default-conversations.md) - [Ignore Words and Field Memory](https://koreai.mintlify.app/ai-for-service/automation/intelligence/conversation-management/ignore-words-and-field-memory.md) - [Manage Interruptions](https://koreai.mintlify.app/ai-for-service/automation/intelligence/conversation-management/manage-interruptions.md) - [Standard Responses](https://koreai.mintlify.app/ai-for-service/automation/intelligence/conversation-management/standard-responses.md) - [Events](https://koreai.mintlify.app/ai-for-service/automation/intelligence/events.md) - [Intelligence Overview](https://koreai.mintlify.app/ai-for-service/automation/intelligence/intelligence-overview.md) - [Sub-Intents and Follow-up Intents](https://koreai.mintlify.app/ai-for-service/automation/intelligence/sub-intents-and-follow-up-intents.md) - [Build a Knowledge Graph](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/build-a-knowledge-graph.md) - [Create KG from CSV and JSON](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/create-knowledge-graph-from-csv-and-json.md) - [Generate a Knowledge Graph](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/generate-a-knowledge-graph.md) - [Import and Export Knowledge Graph](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/import-and-export-knowledge-graph.md) - [Knowledge AI](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/knowledge-ai-introduction.md) - [Knowledge Extraction](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/knowledge-extraction.md) - [Knowledge Graph Analysis](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/knowledge-graph-analysis.md) - [Knowledge Graph Overview](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/knowledge-graph-overview.md) - [Knowledge Graph Terminology](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/knowledge-graph-terminology.md) - [Knowledge Graph Training](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/knowledge-graph-training.md) - [Manage FAQs](https://koreai.mintlify.app/ai-for-service/automation/knowledge-ai/manage-faqs.md) - [Collaborative Development](https://koreai.mintlify.app/ai-for-service/automation/manage-assistant/collaborative-development.md) - [NLP Settings and Guidelines](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlp-guidelines.md) - [Natural Language Processing](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlp-introduction.md) - [Traditional NLP Topics](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlp-topics.md) - [Amend Entities](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlu-configurations/amend-entities.md) - [Engine Tuning](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlu-configurations/engine-tuning.md) - [Multi-Intent Detection](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlu-configurations/multi-intent-detection.md) - [Spell Correction - Version 2](https://koreai.mintlify.app/ai-for-service/automation/natural-language/nlu-configurations/spell-correction-version-2.md) - [Fundamental Meaning Engine](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/fundamental-meaning.md) - [Machine Learning Engine](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/machine-learning-engine.md) - [Model Validation](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/model-validation.md) - [NLP Training Overview](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/nlp-training-overview.md) - [Optimizing Bots](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/optimizing-bots.md) - [Ranking and Resolver Engine](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/ranking-and-resolver.md) - [Training Validations](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/training-validations.md) - [Traits](https://koreai.mintlify.app/ai-for-service/automation/natural-language/training/traits.md) - [Batch Testing - DialogGPT](https://koreai.mintlify.app/ai-for-service/automation/testing/batch-testing-dialoggpt.md) - [Playground](https://koreai.mintlify.app/ai-for-service/automation/testing/playground.md) - [Batch Testing - NLP](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/batch-testing.md) - [Conversation Testing - NLP](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/conversation-testing/conversation-testing-landing-page.md) - [Create a Test Suite](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/conversation-testing/create-a-test-suite.md) - [Glossary](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/conversation-testing/glossary.md) - [Test Case Assertion](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/conversation-testing/test-case-assertion.md) - [Test Case Execution Summary](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/conversation-testing/test-case-execution-summary.md) - [Test Editor](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/conversation-testing/test-editor.md) - [Flow Health Dashboard - NLP](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/health-and-monitoring/flow-health-dashboard.md) - [Health and Monitoring - NLP](https://koreai.mintlify.app/ai-for-service/automation/testing/regression-testing/health-and-monitoring/virtual-assistants-health-and-monitoring.md) - [Test (Talk to Bot)](https://koreai.mintlify.app/ai-for-service/automation/testing/talk-to-bot.md) - [Test and Debug Overview - NLP](https://koreai.mintlify.app/ai-for-service/automation/testing/test-and-debug-overview.md) - [Utterance Testing - NLP](https://koreai.mintlify.app/ai-for-service/automation/testing/testing-your-bot-with-nlp.md) - [Intent Discovery](https://koreai.mintlify.app/ai-for-service/automation/tools/intent-discovery.md) - [Automation AI](https://koreai.mintlify.app/ai-for-service/automationai.md) - [Digital and Voice Channels](https://koreai.mintlify.app/ai-for-service/channels.md) - [Amazon Connect Chat](https://koreai.mintlify.app/ai-for-service/channels/add-amazon-connect-chat-channel.md) - [Adding the Cisco Webex Teams](https://koreai.mintlify.app/ai-for-service/channels/add-cisco-channel.md) - [Adding the Cisco Jabber Channel](https://koreai.mintlify.app/ai-for-service/channels/add-cisco-jabber-channel.md) - [Adding the Cisco Tropo Channel](https://koreai.mintlify.app/ai-for-service/channels/add-cisco-tropo-channel.md) - [Email](https://koreai.mintlify.app/ai-for-service/channels/add-email-channel.md) - [Adding the Facebook Messenger Channel](https://koreai.mintlify.app/ai-for-service/channels/add-facebook-messenger-channel.md) - [Adding Genesys Cloud CX Messaging as a Channel](https://koreai.mintlify.app/ai-for-service/channels/add-genesys-chat-channel.md) - [Adding the Google Assistant channel](https://koreai.mintlify.app/ai-for-service/channels/add-google-assistant-channel.md) - [Adding the Google Business Messaging Channel](https://koreai.mintlify.app/ai-for-service/channels/add-google-business-messaging-channel.md) - [Adding the Google Chat Channel](https://koreai.mintlify.app/ai-for-service/channels/add-google-chat.md) - [RCS Business Messaging](https://koreai.mintlify.app/ai-for-service/channels/add-google-rcs-channel.md) - [Adding Instagram Channel](https://koreai.mintlify.app/ai-for-service/channels/add-instagram-channel.md) - [Adding the Kore.ai Channel](https://koreai.mintlify.app/ai-for-service/channels/add-kore-channel.md) - [Adding the LINE Channel](https://koreai.mintlify.app/ai-for-service/channels/add-line-messenger-channel.md) - [Adding the LivePerson Channel](https://koreai.mintlify.app/ai-for-service/channels/add-live-person-channel.md) - [Adding the Mattermost Channel](https://koreai.mintlify.app/ai-for-service/channels/add-mattermost-channel.md) - [Adding the Microsoft Teams & Copilot Channel](https://koreai.mintlify.app/ai-for-service/channels/add-microsoft-teams-channel.md) - [Adding the Yammer Channel](https://koreai.mintlify.app/ai-for-service/channels/add-microsoft-yammer-channel.md) - [Adding the Naver Works Channel](https://koreai.mintlify.app/ai-for-service/channels/add-naver-works-channel.md) - [Adding Nice inContact as a Channel](https://koreai.mintlify.app/ai-for-service/channels/add-nice-incontact-channel.md) - [Add RingCentral Engage as a Channel](https://koreai.mintlify.app/ai-for-service/channels/add-ringcentral-engage-channel.md) - [Adding Glip by RingCentral as a Channel](https://koreai.mintlify.app/ai-for-service/channels/add-ringcentral-glip-channel.md) - [Adding the Sinch Channel](https://koreai.mintlify.app/ai-for-service/channels/add-sinch-channel.md) - [Adding the Slack Channel](https://koreai.mintlify.app/ai-for-service/channels/add-slack-channel.md) - [SMS Channel](https://koreai.mintlify.app/ai-for-service/channels/add-sms-channel.md) - [Adding the Sunshine Conversations Channel](https://koreai.mintlify.app/ai-for-service/channels/add-sunshine-conversations-channel.md) - [Add the Syniverse Channel](https://koreai.mintlify.app/ai-for-service/channels/add-syniverse-channel.md) - [Adding the Telegram Channel](https://koreai.mintlify.app/ai-for-service/channels/add-telegram-channel.md) - [Adding the Twilio SMS Channel](https://koreai.mintlify.app/ai-for-service/channels/add-twilio-sms-channel.md) - [Adding the Twilio Voice Channel](https://koreai.mintlify.app/ai-for-service/channels/add-twilio-voice-channel.md) - [Adding the Twitter Channel](https://koreai.mintlify.app/ai-for-service/channels/add-twitter-channel.md) - [Adding the Unblu Channel](https://koreai.mintlify.app/ai-for-service/channels/add-unblu-channel.md) - [Adding the Web/Mobile Client Channel](https://koreai.mintlify.app/ai-for-service/channels/add-web-mobile-client.md) - [Adding WebHook as a channel](https://koreai.mintlify.app/ai-for-service/channels/add-webhook-channel.md) - [Adding the WeChat Channel](https://koreai.mintlify.app/ai-for-service/channels/add-wechat-channel.md) - [Adding the WhatsApp Business Messaging Channel](https://koreai.mintlify.app/ai-for-service/channels/add-whatsapp-business-channel.md) - [Adding the Widget SDK Channel](https://koreai.mintlify.app/ai-for-service/channels/add-widget-sdk-channel.md) - [Adding the Workplace by Facebook Channel](https://koreai.mintlify.app/ai-for-service/channels/add-workplace-by-facebook-channel.md) - [Adding the Zoom Contact Center Channel](https://koreai.mintlify.app/ai-for-service/channels/add-zoom-contact-center-channel.md) - [Enable Digital Channels](https://koreai.mintlify.app/ai-for-service/channels/adding-channels-to-your-bot.md) - [Adding the Amazon Alexa Channel](https://koreai.mintlify.app/ai-for-service/channels/amazon-alexa.md) - [Generating DKIM keys using OpenSSL](https://koreai.mintlify.app/ai-for-service/channels/generate-dkim.md) - [Adding the IVR-AudioCodes Channel](https://koreai.mintlify.app/ai-for-service/channels/ivr-audio-codes.md) - [IVR Integration](https://koreai.mintlify.app/ai-for-service/channels/ivr-integration.md) - [Third Party Voice Channels](https://koreai.mintlify.app/ai-for-service/channels/third-party-voice.md) - [Australia (AU) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/au-firewall-rules.md) - [Voice Gateway Basic Configuration](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/configure-voice-gateway.md) - [Voice Gateway Deployment and Operations](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/deployment-and-operations.md) - [Europe (EU) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/eu-firewall-rules.md) - [Features and Capabilities](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/features-and-capabilities.md) - [Germany (DE) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/germany-firewall-rules.md) - [India (IN) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/in-firewall-rules.md) - [Japan (JP) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/japan-firewall-rules.md) - [Minimum System Requirements and Supported Browsers](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/minimum-system-requirements-and-supported-browsers.md) - [SIP Trunk](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/sip-trunk.md) - [Speech Customization (Call Control Parameters)](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/speech-customization.md) - [Support for Third-Party ASR, TTS, and Voice Biometrics](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/third-party-asr-tts-support.md) - [Troubleshooting](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/troubleshooting.md) - [United Arab Emirates (UAE) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/uae-firewall-rules.md) - [United Kingdom (UK) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/uk-firewall-rules.md) - [United States (US) Firewall Rules](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/us-firewall-rules.md) - [Utility Functions in Voice Gateway](https://koreai.mintlify.app/ai-for-service/channels/voice-gateway/utility-functions-in-voice-gateway.md) - [Multiple Phone Numbers Support in the WhatsApp Channel](https://koreai.mintlify.app/ai-for-service/channels/whatsapp-support-for-multiple-phone-numbers.md) - [Contact Center AI](https://koreai.mintlify.app/ai-for-service/contact-center.md) - [Agent Console](https://koreai.mintlify.app/ai-for-service/contact-center/agent-console.md) - [Campaigns](https://koreai.mintlify.app/ai-for-service/contact-center/campaigns.md) - [Configurations](https://koreai.mintlify.app/ai-for-service/contact-center/configurations/operational-configurations.md) - [System and Advanced Settings](https://koreai.mintlify.app/ai-for-service/contact-center/configurations/settings/configuration-settings.md) - [Conditional Flows and Waiting Flows](https://koreai.mintlify.app/ai-for-service/contact-center/flows-and-routing/conditional-and-waiting-flows.md) - [Contact Center Integrations](https://koreai.mintlify.app/ai-for-service/contact-center/integrations/overview.md) - [Kore AI Agent Integration with Talkdesk](https://koreai.mintlify.app/ai-for-service/contact-center/integrations/talkdesk/kore-iva-integration-with-talkdesk.md) - [Voice Automation with NICE CXOne - SIP Integration](https://koreai.mintlify.app/ai-for-service/contact-center/integrations/voice-automation-nice-cxone-sip-integration/nice-cxone-sip-integration.md) - [Voice Automation and Agent AI Integration with Genesys Cloud CX via SIP INVITE](https://koreai.mintlify.app/ai-for-service/contact-center/integrations/voice-automation-using-sip-invite-protocol/genesys-agent-desktop.md) - [Kore Voice Automation Integration with Zoom Contact Center](https://koreai.mintlify.app/ai-for-service/contact-center/integrations/voice-automation-with-zoom-cc/kore-voice-automation-with-zoom-contact-center.md) - [SLAs & Alerts](https://koreai.mintlify.app/ai-for-service/contact-center/performance-management/slas-and-alerts.md) - [Routing, Queues, and Skills](https://koreai.mintlify.app/ai-for-service/contact-center/routing-queues-skills.md) - [Supervisor Tools](https://koreai.mintlify.app/ai-for-service/contact-center/supervisor.md) - [App Import and Export](https://koreai.mintlify.app/ai-for-service/deployment/app-management.md) - [App Versioning](https://koreai.mintlify.app/ai-for-service/deployment/app-versioning.md) - [App Versioning, Publishing, and Export/Import](https://koreai.mintlify.app/ai-for-service/deployment/overview.md) - [Publishing your App](https://koreai.mintlify.app/ai-for-service/deployment/publishing-app.md) - [Flows](https://koreai.mintlify.app/ai-for-service/flows.md) - [Create and Manage Flows](https://koreai.mintlify.app/ai-for-service/flows/create-and-manage-flows.md) - [Agent Transfer Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/agent-transfer.md) - [Automation Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/automation.md) - [Check Agent Availability Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/check-agent-availability.md) - [Check Business Hours Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/check-business-hours.md) - [Connect to API Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/connect-to-api.md) - [Deflection Flow Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/deflection-flow.md) - [End Flow Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/end-flow.md) - [Go To Flow Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/go-to-flow.md) - [IVR Digit Input Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/ivr-digit-input.md) - [IVR Menu Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/ivr-menu.md) - [Message Prompt Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/message-prompt.md) - [Script Task Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/script-task.md) - [Set Queue Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/set-queue.md) - [Split Node](https://koreai.mintlify.app/ai-for-service/flows/node-types/split.md) - [Script Nodes, Call Flows, Agent Utils, and userSessionUtils](https://koreai.mintlify.app/ai-for-service/flows/node-types/utils.md) - [Adding Custom Prompts](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/custom-prompts.md) - [Data Anonymization](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/data-anonymization.md) - [Generative AI Features](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/genai-features.md) - [GenAI Features - Agent AI](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/genai-features-agentai.md) - [GenAI Features - Automation AI](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/genai-features-automationai.md) - [GenAI Features - Contact Center AI](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/genai-features-contactcenterai.md) - [GenAI Features - Quality AI](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/genai-features-qualityai.md) - [GenAI Features - Search AI](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/genai-features-searchai.md) - [Guardrails](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/guardrails.md) - [LLM Integration](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/llm-integration.md) - [LLM Response Format](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/llm-response-format.md) - [Generative AI Tools](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/overview.md) - [Prompts Library Overview](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/prompts-library.md) - [Streaming Responses](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/streaming-responses.md) - [Kore.ai XO GPT Module](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xo-gpt-module.md) - [XO GPT Answer Generation Model](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-answer-generation-model.md) - [XO GPT Conversation Summarization Model](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-conversation-summarization-model.md) - [XO GPT DialogGPT Model](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-dialoggpt-model.md) - [XO GPT Feedback Submission](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-feedback-submission.md) - [Kore.ai XO GPT Model Specifications](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-model-specifications.md) - [XO GPT Response Rephrasing Model](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-response-rephrasing-model.md) - [XO GPT User Query Paraphrasing Model](https://koreai.mintlify.app/ai-for-service/generative-ai-tools/xogpt-user-query-paraphrasing-model.md) - [Get Started with AI for Service](https://koreai.mintlify.app/ai-for-service/getting-started.md) - [Agent AI Upgrade from XO10 to XO11](https://koreai.mintlify.app/ai-for-service/getting-started/agent-ai-migration-from-xo10-to-xo11.md) - [Benefits of AI for Service (XO11)](https://koreai.mintlify.app/ai-for-service/getting-started/benefits-xo11.md) - [CCAI Upgrade from XO10 to XO11](https://koreai.mintlify.app/ai-for-service/getting-started/ccai-migration-from-xo10-to-xo11.md) - [Upgrade XO10 to Automation AI XO11](https://koreai.mintlify.app/ai-for-service/getting-started/migration-path-xo10-to-xo11.md) - [Search AI Feature Realignment](https://koreai.mintlify.app/ai-for-service/getting-started/searchai-feature-realignment.md) - [Upgrade SearchAssist to Search AI](https://koreai.mintlify.app/ai-for-service/getting-started/searchassist-to-searchai-migration.md) - [Upgrade XO10 to AI for Service (XO11)](https://koreai.mintlify.app/ai-for-service/getting-started/upgrade-guide.md) - [AI for Service Overview](https://koreai.mintlify.app/ai-for-service/index.md) - [Integrations](https://koreai.mintlify.app/ai-for-service/integrations.md) - [Actions](https://koreai.mintlify.app/ai-for-service/integrations/actions/actions.md) - [Configuring the Asana Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-asana-action.md) - [Configuring the Azure OpenAI Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-azure-openai-action.md) - [Configuring the BambooHR Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-bamboohr-action.md) - [Configuring the Bitly Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-bitly-action.md) - [Configuring the Confluence Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-confluence-action.md) - [Configuring the DHL Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-dhl-action.md) - [Configuring the Freshdesk Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-freshdesk-action.md) - [Configuring the Freshservice ITSM Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-freshservice-action.md) - [Configuring the Google Maps Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-google-maps-action.md) - [Configuring the Here Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-here-action.md) - [Configuring the HubSpot Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-hubspot-action.md) - [Configuring the JIRA Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-jira-action.md) - [Configuring the Microsoft Graph Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-microsoft-graph-action.md) - [Configuring the OpenAI Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-openai-action.md) - [Configuring the Salesforce CRM Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-salesforce-crm-action.md) - [Configuring the ServiceNow Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-servicenow-action.md) - [Configuring the Shopify Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-shopify-action.md) - [Configuring the Stripe Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-stripe-action.md) - [Configuring the Twilio Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-twilio-action.md) - [Configuring the Zendesk Action](https://koreai.mintlify.app/ai-for-service/integrations/actions/configuring-the-zendesk-action.md) - [Using Here Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-here-action-templates.md) - [Using the Asana Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-asana-action-templates.md) - [Using the Azure OpenAI Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-azure-openai-action-templates.md) - [Using the BambooHR Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-bamboohr-templates.md) - [Using the Bitly Action Template](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-bitly-action-template.md) - [Using the Confluence Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-confluence-action-templates.md) - [Using the DHL Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-dhl-action-templates.md) - [Using the Freshdesk Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-freshdesk-action-templates.md) - [Using the Freshservice ITSM Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-freshservice-itsm-action-templates.md) - [Using the Google Maps Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-google-maps-action-templates.md) - [Using the HubSpot Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-hubspot-action-templates.md) - [Using the JIRA Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-jira-action-templates.md) - [Using the Microsoft Graph Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-microsoft-graph-action-templates.md) - [Using the OpenAI Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-openai-actions-templates.md) - [Using the Salesforce CRM Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-salesforce-crm-action-templates.md) - [Using the ServiceNow Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-servicenow-action-templates.md) - [Using the Shopify Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-shopify-action-templates.md) - [Using the Stripe Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-stripe-action-templates.md) - [Using the Twilio Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-twilio-action-templates.md) - [Using the Zendesk Action Templates](https://koreai.mintlify.app/ai-for-service/integrations/actions/using-the-zendesk-action-templates.md) - [Adding the Unblu Channel](https://koreai.mintlify.app/ai-for-service/integrations/agents/adding-the-unblu-channel.md) - [Agent Transfer Integrations](https://koreai.mintlify.app/ai-for-service/integrations/agents/agent-transfer-integrations.md) - [Configuring the Drift Agent](https://koreai.mintlify.app/ai-for-service/integrations/agents/configuring-the-drift-agent.md) - [Configuring the Genesys Agent](https://koreai.mintlify.app/ai-for-service/integrations/agents/configuring-the-genesys-agent.md) - [Configuring the Intercom Agent](https://koreai.mintlify.app/ai-for-service/integrations/agents/configuring-the-intercom-agent.md) - [Configuring the NiceInContact Agent](https://koreai.mintlify.app/ai-for-service/integrations/agents/configuring-the-niceincontact.md) - [Configuring the NiceInContact (User Hub) Agent](https://koreai.mintlify.app/ai-for-service/integrations/agents/configuring-the-niceincontact-userhub-agent.md) - [Configuring the Salesforce Agent](https://koreai.mintlify.app/ai-for-service/integrations/agents/configuring-the-salesforce-agent.md) - [Configuring Custom Agent Integration](https://koreai.mintlify.app/ai-for-service/integrations/agents/how-to-configure-agent-transfer.md) - [Kore-Unblu Integration](https://koreai.mintlify.app/ai-for-service/integrations/agents/kore-unblu-integration.md) - [Configuring the ServiceNow Agent - Tokyo and Lower Versions](https://koreai.mintlify.app/ai-for-service/integrations/agents/servicenow/configuring-the-servicenow-agent.md) - [Configuring the ServiceNow Agent - Utah and Higher Versions](https://koreai.mintlify.app/ai-for-service/integrations/agents/servicenow/configuring-the-servicenow-agent-utah-and-vancouver.md) - [Dialogflow Engine](https://koreai.mintlify.app/ai-for-service/integrations/external-nlu/dialogflow-engine.md) - [External NLU Adapters](https://koreai.mintlify.app/ai-for-service/integrations/external-nlu/external-nlu-adapters.md) - [Test and Debug External NLU](https://koreai.mintlify.app/ai-for-service/integrations/external-nlu/test-and-debug.md) - [Automation AI Integrations](https://koreai.mintlify.app/ai-for-service/integrations/overview.md) - [Feedback Survey](https://koreai.mintlify.app/ai-for-service/manage-assistant/feedback-survey.md) - [Account or Workspace](https://koreai.mintlify.app/ai-for-service/manage-assistant/plan-and-usage/accounts-or-workspace-overview.md) - [Billing and Payments](https://koreai.mintlify.app/ai-for-service/manage-assistant/plan-and-usage/billing-and-payments.md) - [Quality AI](https://koreai.mintlify.app/ai-for-service/quality.md) - [Dashboards, Analytics, and Audit](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze.md) - [Adherence Heatmap](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/adherence-heatmap.md) - [Agent Dashboard - Supervisor Evaluation](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/agent-dashboard-supervisor-evaluation.md) - [Agent Leaderboard](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/agent-leaderboard.md) - [AI-Assisted Manual Audit](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/ai-assisted-manual-audit.md) - [Conversation Intelligence](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/conversation-intelligence.md) - [Audit Allocations](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/conversation-mining-audit-allocations.md) - [Conversation Mining - Interactions](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/conversation-mining-interactions.md) - [Creating Audit Allocations](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/creating-audit-allocations.md) - [Customer Experience Insights](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/cx-insights.md) - [Supervisor Dashboard](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/dashboard.md) - [My Dashboard - Agent View](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/my-dashboard-agent-view.md) - [Performance Insights](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/performance-insights.md) - [Supervisor View - Agent-Specific Dashboard](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/supervisor-view-agent-specific-dashboard.md) - [Topic Discovery](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/topic-discovery.md) - [Understanding Views and Permissions](https://koreai.mintlify.app/ai-for-service/quality-ai/analyze/understanding-views-and-permissions.md) - [Coaching Assignments and Monitor](https://koreai.mintlify.app/ai-for-service/quality-ai/coaching.md) - [Configurations Overview](https://koreai.mintlify.app/ai-for-service/quality-ai/configurations.md) - [Agent Scorecards](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/agent-scorecards.md) - [Conversation Intelligence Settings](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/conversation-intelligence.md) - [Conversation Sources](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/conversation-sources.md) - [AutoQA Prompting Guide](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/autoqa-prompting-guide.md) - [By AI Agent Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-ai-agent.md) - [By Dialog Task Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-dialog-task.md) - [By Hold Etiquette Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-hold.md) - [By Manual Evaluation Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-manual-evaluation.md) - [By Playbook Adherence Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-playbook-adherence.md) - [By Question Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-question.md) - [By Speech Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-speech.md) - [By Transfer Etiquette Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-transfer.md) - [By Value Metric](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-value.md) - [Evaluation Forms](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-forms.md) - [Evaluation Metrics](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/evaluation-metrics.md) - [Language Settings](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/language-settings.md) - [Quality AI Express](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/quality-ai-express.md) - [Quality AI General Settings](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/quality-ai-general-settings.md) - [Taxonomy Builder Overview](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/taxonomy-builder/overview.md) - [Taxonomy Builder Setup](https://koreai.mintlify.app/ai-for-service/quality-ai/configure/taxonomy-builder/setup-taxonomy.md) - [AWS S3 Connector Setup Guide](https://koreai.mintlify.app/ai-for-service/quality-ai/connectors/aws-s3-connector-setup-guide.md) - [Best Practices for Auto QA Configuration](https://koreai.mintlify.app/ai-for-service/quality-ai/getting-started/best-practices-for-auto-qa-config.md) - [AI for Service Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes.md) - [Agent AI Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/agent-ai.md) - [Automation AI Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/automation-ai.md) - [Contact Center AI Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/contact-center-ai.md) - [Deprecation Notice](https://koreai.mintlify.app/ai-for-service/release-notes/deprecations.md) - [Platform Services Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/platform-services.md) - [Quality AI Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/quality-ai.md) - [Search AI Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/search-ai.md) - [Voice Gateway Release Notes](https://koreai.mintlify.app/ai-for-service/release-notes/voice-gateway.md) - [SDK App Registration](https://koreai.mintlify.app/ai-for-service/sdk/app-registration.md) - [Bot SDKs Overview](https://koreai.mintlify.app/ai-for-service/sdk/bot-sdk-introduction.md) - [BotKit SDK Overview](https://koreai.mintlify.app/ai-for-service/sdk/botkit-sdk.md) - [BotKit SDK Deployment Guide](https://koreai.mintlify.app/ai-for-service/sdk/botkit-sdk-deployment-guide.md) - [How the Web SDK Works](https://koreai.mintlify.app/ai-for-service/sdk/how-web-sdk-works.md) - [Installing BotKit in AWS](https://koreai.mintlify.app/ai-for-service/sdk/installing-botkit-in-aws.md) - [Installing the BotKit SDK](https://koreai.mintlify.app/ai-for-service/sdk/installing-the-botkit-sdk.md) - [SDK Configuration](https://koreai.mintlify.app/ai-for-service/sdk/sdk-configuration.md) - [BotKit SDK Events](https://koreai.mintlify.app/ai-for-service/sdk/sdk-events.md) - [BotKit SDK Functions](https://koreai.mintlify.app/ai-for-service/sdk/sdk-functions.md) - [SDK Security](https://koreai.mintlify.app/ai-for-service/sdk/sdk-security.md) - [BotKit SDK Tutorial — Agent Transfer](https://koreai.mintlify.app/ai-for-service/sdk/tutorials/agent-transfer.md) - [BotKit SDK Tutorial — Blue Prism Integration](https://koreai.mintlify.app/ai-for-service/sdk/tutorials/blue-prism.md) - [BotKit SDK Tutorial — Flight Search Sample Bot](https://koreai.mintlify.app/ai-for-service/sdk/tutorials/flight-search-sample-bot.md) - [Web SDK Tutorial](https://koreai.mintlify.app/ai-for-service/sdk/tutorials/web-sdk.md) - [Widget SDK Tutorial](https://koreai.mintlify.app/ai-for-service/sdk/tutorials/widget-sdk.md) - [Using the BotKit SDK](https://koreai.mintlify.app/ai-for-service/sdk/using-the-botkit-sdk.md) - [Web & Mobile SDK Message Formatting and Templates](https://koreai.mintlify.app/ai-for-service/sdk/web-mobile-sdk-message-formatting-and-templates.md) - [Web SDK Overview](https://koreai.mintlify.app/ai-for-service/sdk/web-sdk.md) - [Web SDK Accessibility](https://koreai.mintlify.app/ai-for-service/sdk/web-sdk-accessibility.md) - [WebSocket Connect and RTM](https://koreai.mintlify.app/ai-for-service/sdk/web-socket-connect-and-rtm.md) - [Widget SDK Message Formatting and Templates](https://koreai.mintlify.app/ai-for-service/sdk/widget-sdk-message-formatting-and-templates.md) - [Search AI](https://koreai.mintlify.app/ai-for-service/searchai.md) - [Advance Configuration and Developer Toolkit](https://koreai.mintlify.app/ai-for-service/searchai/advance-config-and-dev-tools.md) - [Agentic RAG and Business Rules Guide](https://koreai.mintlify.app/ai-for-service/searchai/agentic-rag-and-business-rules.md) - [Aha! Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/aha.md) - [Airtable Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/airtable.md) - [Amazon S3 Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/amazons3.md) - [Asana Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/asana.md) - [Axero Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/axero.md) - [Azure Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/azure.md) - [Bigtincan Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/bigtincan.md) - [BitBucket Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/bitbucket.md) - [Box Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/box.md) - [ClickUp Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/clickup.md) - [Coda Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/coda.md) - [Confluence Cloud Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/confluence-cloud.md) - [Confluence Server Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/confluence-server.md) - [Connector Directory](https://koreai.mintlify.app/ai-for-service/searchai/connectors/connector-directory.md) - [Custom Content Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/custom-connector.md) - [Datadog Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/datadog.md) - [dotCMS Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/dotcms.md) - [Dropbox Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/dropbox.md) - [Egnyte Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/egnyte.md) - [Figma Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/figma.md) - [Freshdesk Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/freshdesk.md) - [Freshservice Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/freshservice.md) - [Front Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/front.md) - [GitHub Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/github.md) - [GitHub On-Premise Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/github-onprem.md) - [GitLab Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/gitlab.md) - [Google Drive Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/googledrive.md) - [Guru Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/guru.md) - [HelpScout Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/helpscout.md) - [Hive Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/hive.md) - [HubSpot Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/hubspot.md) - [Jenkins Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/jenkins.md) - [JFrog Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/jfrog.md) - [Jira Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/jira.md) - [Jira On-Premise Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/jira-onprem.md) - [JSON Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/json.md) - [LumApps Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/lumapps.md) - [Miro Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/miro.md) - [Monday Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/monday.md) - [Microsoft Teams Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/msteams.md) - [Notion Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/notion.md) - [OneDrive Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/onedrive.md) - [Opsgenie Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/opsgenie.md) - [Oracle Knowledge Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/oracle.md) - [PagerDuty Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/pagerduty.md) - [Re:amaze Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/reamaze.md) - [Salesforce Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/salesforce.md) - [ServiceNow Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/servicenow.md) - [SharePoint Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/sharepoint.md) - [Shopify Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/shopify.md) - [Shortcut Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/shortcut.md) - [Slab Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/slab.md) - [Slack Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/slack.md) - [Teamwork Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/teamwork.md) - [TestRail Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/testrail.md) - [Trello Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/trello.md) - [Unified Schema](https://koreai.mintlify.app/ai-for-service/searchai/connectors/unified-schema.md) - [WordPress Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/wordpress.md) - [Workday Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/workday.md) - [Wrike Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/wrike.md) - [xMatters Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/xmatters.md) - [YouTrack Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/youtrack.md) - [Zendesk Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/zendesk.md) - [Zeplin Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/zeplin.md) - [Zoho Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/zoho.md) - [Zoom Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/zoom.md) - [Zulip Connector](https://koreai.mintlify.app/ai-for-service/searchai/connectors/zulip.md) - [Ingest Data from Content Sources](https://koreai.mintlify.app/ai-for-service/searchai/content-sources.md) - [Batch Processing of Embedding Generation](https://koreai.mintlify.app/ai-for-service/searchai/howto/batch-processing.md) - [Integrate a Custom Embedding Model](https://koreai.mintlify.app/ai-for-service/searchai/howto/custom-embedding-model.md) - [Customize Responses by Channel Type](https://koreai.mintlify.app/ai-for-service/searchai/howto/customize-response-by-channel.md) - [Answer Streaming](https://koreai.mintlify.app/ai-for-service/searchai/howto/enable-answer-streaming.md) - [Extract and Search Content from Image-Based Documents](https://koreai.mintlify.app/ai-for-service/searchai/howto/image-based-document-extraction.md) - [Ingest Data from Spreadsheets](https://koreai.mintlify.app/ai-for-service/searchai/howto/ingestion-from-spreadsheets.md) - [How to Use Conversational Context When Searching via the Public API](https://koreai.mintlify.app/ai-for-service/searchai/howto/use-conversational-context.md) - [How to Use userContext Sent via the Public API in Generative AI Prompts](https://koreai.mintlify.app/ai-for-service/searchai/howto/use-usercontext.md) - [Index Configuration Guide](https://koreai.mintlify.app/ai-for-service/searchai/index-configuration.md) - [Retrieval and Answer Configuration Guide](https://koreai.mintlify.app/ai-for-service/searchai/retrieval-answer-configuration.md) - [Testing and Debugging Guide](https://koreai.mintlify.app/ai-for-service/searchai/testing-and-debugging.md) - [Search AI Tips and FAQs](https://koreai.mintlify.app/ai-for-service/searchai/tips-and-faqs.md) - [Users and Role Management](https://koreai.mintlify.app/ai-for-service/user-management/users-and-role.md) - [Administration](https://koreai.mintlify.app/ai-for-work/administration.md) - [Account and Workspace](https://koreai.mintlify.app/ai-for-work/administration/account-and-workspace.md) - [Audit Log](https://koreai.mintlify.app/ai-for-work/administration/audit-log.md) - [Security and Control](https://koreai.mintlify.app/ai-for-work/administration/security-and-control.md) - [User Management](https://koreai.mintlify.app/ai-for-work/administration/user-management.md) - [Analytics](https://koreai.mintlify.app/ai-for-work/analytics.md) - [Assistant Configurations](https://koreai.mintlify.app/ai-for-work/assistant-configurations.md) - [Channels](https://koreai.mintlify.app/ai-for-work/channels.md) - [Custom Agents](https://koreai.mintlify.app/ai-for-work/custom-agents.md) - [Agent Management](https://koreai.mintlify.app/ai-for-work/custom-agents/agent-management.md) - [Enterprise Knowledge](https://koreai.mintlify.app/ai-for-work/custom-agents/enterprise-knowledge.md) - [Get Started with AI for Work](https://koreai.mintlify.app/ai-for-work/getting-started.md) - [Features](https://koreai.mintlify.app/ai-for-work/getting-started/how-to-use.md) - [AI for Work in Marketplace](https://koreai.mintlify.app/ai-for-work/getting-started/marketplace.md) - [AI for Work Overview](https://koreai.mintlify.app/ai-for-work/index.md) - [Amazon Q Integration with AI for Work](https://koreai.mintlify.app/ai-for-work/integration/amazon-q.md) - [LLM Configuration](https://koreai.mintlify.app/ai-for-work/llm-configuration.md) - [Pre-built Agents](https://koreai.mintlify.app/ai-for-work/pre-built-agents.md) - [AI for Work Release Notes](https://koreai.mintlify.app/ai-for-work/release-notes/release-updates.md) - [Kore.ai Product Documentation](https://koreai.mintlify.app/home.md): Build and deploy AI agents at enterprise scale — quickly, securely, and flexibly. ## OpenAPI Specs - [openapi](https://koreai.mintlify.app/api-reference/openapi.json)