Agent AI FAQ

Answers to common configuration questions for Agent AI.

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Intent Extraction from Summary

How do I configure the Intent Extraction from Summary feature?

This feature extracts customer intents from a conversation summary captured during the On-Connect Dialog Task. Follow these steps to set it up.

Step 1 — Add the context variable to the Dialog Task:

1. Go to Bot Builder > Dialog Tasks.

2. Open the Dialog Task you want to configure for intent extraction.

3. Select Component Properties > Edit Script (or Define Script for a new task).

4. Add the following context variable in the script field:

   context.session.BotUserSession.landingSummary
   
   

5. Select Save.

Step 2 — Enable intent extraction in Welcome Events:

1. Go to Welcome Event > Configure On-Connect Dialog Task and enable it.

2. Select the relevant dialog task from the Select Dialog dropdown.

3. Enable the Extract intents from On Connect Dialog Task checkbox.

4. Select Save.