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Dialog flow can continue in the list view by providing values from the user or agent.

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DIALOG_WRAPPER

Contains:
  • All entity and message nodes
  • Dialog start/end nodes
  • Feedback
  • Interaction elements
aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'DIALOG_WRAPPER'){
       	// Customize dialog wrapper if required.
   	   }
});

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DIALOG_START_TEMPLATE

Display a dialog start banner when initiating a new dialog. 
aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'DIALOG_START_TEMPLATE'){
       	// Customize dialog start template if required.
   	   }
});

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ASK_CUSTOMER_TEMPLATE

Appears in a dialog or as small talk. Emit an event before rendering. Default title: Ask Customer. 
aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'ASK_CUSTOMER_TEMPLATE'){
       	// Customize ask customer template if required.
   	   }
});

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ATTACHMENT_VIEW

Handles user interface (UI) for uploading files as attachments. Emit an event to manage the attachment template. 

aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'ATTACHMENT_VIEW'){
       	// Customize attachment view template if required.
   	   }
});

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TELL_CUSTOMER_TEMPLATE

Appears in a dialog or as small talk. Emit an event before rendering. Default title: Tell Customer. 
aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'TELL_CUSTOMER_TEMPLATE'){
       	// Customize tell customer template if required.
   	   }
});

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DIALOG_END_TEMPLATE

Displays dialog-end text and feedback options on termination or completion. 
aaWindowInstance.on('BEFORE_VIEW_INIT', (html, payload) => {
   if(payload.event === 'DIALOG_END_TEMPLATE'){
       	// Customize dialog end template if required.
   	   }
});

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TERMINATE_POPUP_TEMPLATE

This event displays a popup with options Yes, Terminate, No, Cancel, or Continue with Override Mode.

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INTERRUPT DIALOG

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INTERRUPT_POPUP_TEMPLATE

It displays an interrupt popup with options when an automation is running and another dialog suggestion is selected.
  • Run Later add the dialog to the interrupt list.
  • Accept and Run, Run Later, or Cancel options to manage active automation.

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INTERRUPT_DROPDOWN_ITEM_TEMPLATE

Run Later: Add the dialog to the interrupt list.

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LIST_VIEW_TEMPLATE

List View on the assist banner displays previously filled entity nodes.