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Back to Analytics Overview The Agent Login Logout Summary Report is a detailed report of an agent’s login and logout events.

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Generating the Report

  1. On the Reports tab, select New Report.
  2. In the list of reports, select Agent Login Logout Summary Report.
  3. Enter the Report Name and Report Description.
  4. Select a Time Period.
  5. Select Data Filters.
  6. Select Report Generation and choose from the following options:
    • Run On Demand
    • Schedule — You can create up to six schedules (only one if you select Hourly). Schedule Options
  7. Select Format:
    • PDF
    • CSV
  8. Enter a Send To address (single email address or mailing list).
  9. Select Create.
  10. The Agent Login Logout Summary Report is generated. Agent Login Logout Summary Report Created
  11. Select the Run icon to generate the report. Run Agent Login Logout Summary Report
Run On Demand: Triggers report generation immediately when selected. Schedule: Sets the report to generate automatically on the scheduled day and time, without needing to select Run.
  1. Select the PDF/Page icon to download the report. PDF Agent Login Logout Report
The red dot beside the report indicates it was generated within the last 24 hours. You can download, save, and view the report in PDF format.
The report is generated and available for download. Agent Login Logout Summary Report Output

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Report Fields

FieldDescriptionExample
LoginDateTime at which the agent logged in, starting a new session.”01/06/23 15:57:17”
LogoutDateTime at which the agent logged out, ending a session.”01/06/23 15:57:17”
DurationDuration of the session (Logout – Login).“64:39:22”