Skip to main content
Back to Analytics Overview The Agent Status Detail Report provides detailed information on all status transitions that occurred within a date range.

​
Generating the Report

  1. On the Reports tab, select New Report.
  2. In the list of reports, choose Agent Status Detail Report.
  3. Enter the Report Name and Report Description.
  4. Select a Time Period.
  5. Select Data Filters.
  6. Select Report Generation and choose from the following options:
    • Run On Demand
    • Schedule — You can create up to six schedules (only one if you select Hourly). Schedule Options
  7. Select Format:
    • PDF
    • CSV
  8. Enter a Send To address (single email address or mailing list).
  9. Select Create.
  10. The Agent Status Detail Report is generated. Agent Status Detail Report Created
  11. Select the Run icon next to the report instance. Run Agent Status Detail Report
Run On Demand: Triggers report generation immediately when selected. Schedule: Sets the report to generate automatically on the scheduled day and time, without needing to select Run.
  1. Select the PDF/Page icon to download the report. Agent Status Detail Report PDF
The red dot beside the report indicates it was generated within the last 24 hours. You can download, save, and view the report in PDF format.
The report is generated and available for download. Agent Status Detail Report Output

​
Report Fields

FieldDescriptionExample
BeginDateTime at which the agent begins their stay in a status.”01/06/23 15:57:17”
EndDateTime at which the agent ends their stay in a status.”01/06/23 15:57:17”
Standard StatusStatus according to the standard statuses in the system.Busy
Custom StatusStatus according to the custom statuses configured by the customer.Security Training
DurationTime for which the agent’s status was in the given state.”323:21:23”