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Back to Analytics Overview The Dialer Campaign History Report logs all dialer attempts made by agents for selected campaigns within a specified time frame.

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Generating the Report

  1. On the Reports tab, select New Report.
  2. In the list of reports, choose Dialer Campaign History Report.
  3. Enter the Report Name and Report Description.
  4. Select the Time Period.
  5. Select the Data Filters.
  6. Select Report Generation and choose from the following options:
    • Run On Demand
    • Schedule — You can create up to six schedules (only one if you select Hourly). Schedule Options
  7. Select Format:
    • PDF
    • CSV
  8. Enter a Send To address (single email address or mailing list).
  9. Select Create.
  10. The Dialer Campaign History Report is generated. Dialer Campaign History Report Created
  11. Select the Run icon next to the report instance. Run Dialer Campaign History Report
Run On Demand: Triggers report generation immediately when selected. Schedule: If scheduled for a later time, the report generates automatically on the scheduled day and time without needing to select Run.
  1. Select the PDF/Page icon to generate the report output. Dialer Campaign History Report PDF
The red dot beside the report indicates it was generated within the last 24 hours. You can download, save, and view the report in PDF format.
The report is generated and available for download. Dialer Campaign History Report Output