Queue Dispositions Report

Generating the Report

On the Reports tab, select New Report.

In the list of reports, choose Queue Dispositions Report.

Enter the Report Name and Report Description.

Select a Time Period.

Select Data Filters.

Select Report Generation and choose from the following options:

Run On Demand
Schedule — You can create up to six schedules (only one if you select Hourly).

Select Format:

Enter a Send To address (single email address or mailing list).

Select Create.

The Queue Dispositions Report is generated.

Select the Run icon next to the report instance.

Run On Demand: Triggers report generation immediately when selected.

Schedule: Sets the report to generate automatically on the scheduled day and time, without needing to select Run.

Select the PDF/Page icon to download the report.

The red dot beside the report indicates it was generated within the last 24 hours. You can download, save, and view the report in PDF format.

The report is generated and available for download.

Report Fields

Field	Description	Example	Total
Disposition Code	Each disposition code in a disposition set.	Resolved	NA
Sessions	Number of conversations assigned this code.	123	SUM
% Total	Number of conversations assigned this code / Total conversations.	83	NA
Call Length – Total	Total length of all conversations assigned this code.	”00:45:52”	SUM
Call Length – Average	Total length / Number of sessions.	”00:45:52”	AVG
Call Length – % Total	Total length for this code / Total length for this set.	23	NA

Generating the Report